Inbound Contact Center Supervisor jobs in Richmond, CA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Clinic Supervisor
  • Center for Elders' Independence
  • Oakland, CA FULL_TIME
  • The salary range for the CS role at Center For Elders Independence is $ 103,210 - $ 154,794. Wages/salary are based on the market for the CS position, as well as experience, skills, abilities and work history      
    THIS ROLE ELIGIBLE FOR 5K SIGN ON BONUS!  
         
    The Position: Under the supervision of the Center Director, the Clinic Supervisor is responsible for the overall planning, management, implementation and coordination of the nursing care services provided in the CEI clinic. The Clinic Supervisor trains and evaluates clinic nurses, home care coordinators, medical assistants and medical clerks. The Clinic Supervisor ensures that the participants are appropriately screened and patient flow is efficient and well coordinated. The Clinic Supervisor ensures that the clinic communication with other program staff and other people involved in the care of the participants is appropriate and timely.        
     DUTIES AND RESPONSIBILITIES:       
    • Provides discipline-specific orientation and on-going training to clinic nurses, home care coordinators, medical assistant and medical clerk.
    • Provides clinical supervision and evaluation of clinic nurses, home care coordinators, medical assistant and medical clerk.
    • Oversees clinic triage and patient flow and delegates tasks to ensure that the clinic functions efficiently.
    • Provides nursing services to participants as ordered by the clinic providers in a timely manner.
    • Administers, monitors and records prescribed medications and treatments, including IV fluid, medications, oxygen, etc., as ordered.
    • Offers nursing consultation to other staff members as appropriate.
    • Conducts and/or delegates the completion of participant assessments according to the IDT assessment schedule.
    • Notifies the providers of any marked changes in participants’ condition, including discovery of wounds, and any acute physical or behavioral changes.
    • Provides teaching, counseling and health education to participants and family members regarding nursing care needs.
    • Ensures that all medical orders are carried out by the appropriate personnel and documented as completed in the participant’s medical record.
    • Participates in the daily IDT meetings and ensures that clinic staff are informed of all IDT decisions.
    • Follows all agency policies and procedures and ensures that all clinic staff follows organization policies and procedures.
    • Approves clinic staff timesheets verifying accuracy of reported work hours.
    • Engages in departmental planning and evaluation of service delivery.
    • Ensures Home Care Coordinators implement approved home care services.
    • Coordinates supply ordering for the clinic.
    • Ensures Medical Clerk phone line is answered during clinic hours.
    • Evaluates staffing needs and hires appropriate staffing according to the agency budget.
    • Ensures that clinic remains in compliance with Title 22 and any other applicable Federal/State Regulations.
    • Ensures clinic staff communicates effectively and appropriately with other people involved in participant care or clinic/site functioning.
    • Participates in departmental and organization meetings.
    • Completes all required paperwork accurately and on time.
    • Participates in the agency quality improvement (QI) plan and other initiatives as assigned.
    • Maintains the confidentiality of all company procedures, results and information about participants or families.
    • Follows all CEI Policies and Procedures.
    • Complies with all agency training requirements
    • Maintains safe working environment by following CEI’s safety P&P’s.
    • Maintains a courteous, helpful and professional attitude on the job. Displays a willingness and ability to be responsive to all customer groups
    • Performs other duties as assigned in a positive and helpful manner.
    QUALIFICATIONS:       
    • Licensed RN, State of California, BSN preferred
    • Three (3) years of nursing experience at RN level
    • 1-2 years supervisory experience required with other related experience
    • A minimum of (1) year experience in an acute care setting and experience working with a frail or elderly population.
    • Able to perform in an emergency situation and provide direction and support in an appropriate manner.
    • Excellent telephone/customer service skills.
    • Exercises initiative and flexibility. Able to plan, organize and meet deadlines, taking into account changing priorities.
    • Able to work in multi-cultural and inter-disciplinary setting.
    • Skilled in establishing and maintaining effective working relationships with participants, co-workers, medical staff, and the public; able to be congenial with other employees, customers and vendors at all times
    • Current CPR and First Aid training certification on file.
    • Good computer skills including Microsoft office programs.
    • Prior experience with an EMR System required
            

        

  • 18 Days Ago

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RN Supervisor
  • Alvarado Care Center
  • Walnut Creek, CA FULL_TIME
  • Seeking an RN Supervisor on a Full-Time *PM Shift* basis, 4-2 schedule. Become a part of Mission Park's Outstanding Nursing Team! Competitive Pay scale (Depending on Experience)Full Benefits - Medical...
  • 2 Days Ago

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Laundry Supervisor
  • Alameda Healthcare & Wellness Center
  • Alameda, CA FULL_TIME
  • TECHNICAL Maintains a continuous flow of linen and resident clothing as needed.Maintains a safe and sanitary working environment. ADMINISTRATIVE Attends meetings and in-services as required.Reports pr...
  • 7 Days Ago

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Residential Supervisor
  • FRED FINCH YOUTH CENTER
  • Oakland, CA FULL_TIME
  • Fred Finch Youth & Family Services is a great place to work, and we have the hardware to prove it! Year after year, our employees make the difference in helping those with mental health issues. Whethe...
  • 14 Days Ago

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690-Clinical Supervisor
  • FRED FINCH YOUTH CENTER
  • Oakland, CA FULL_TIME
  • Fred Finch Youth & Family Services is a great place to work, and we have the hardware to prove it! Year after year, our employees make the difference in helping those with mental health issues. Whethe...
  • 1 Month Ago

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RN Supervisor (Registered Nurse)
  • Alameda Healthcare & Wellness Center
  • Alameda, CA FULL_TIME
  • RN Supervisor (Registered Nurse) is a licensed professional nurse directly under the supervision of the Director of Nursing Services. The RN Supervisor (Registered Nurse) is to assist the planning, or...
  • Just Posted

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0 Inbound Contact Center Supervisor jobs found in Richmond, CA area

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IT Support Services Manager (285C)
  • Superior Court of California - County of San Francisco
  • San Francisco, CA
  • Salary: $5,601.24 - $6,808.38 Biweekly Location : San Francisco, CA Job Type: Full-Time Permanent Job Number: 2024-00006...
  • 3/28/2024 12:00:00 AM

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Litigation Client Service Specialist
  • Staff
  • San Francisco, CA
  • As a member of the Client Service Team (CST), the Client Service Specialist (CSS) is responsible for providing legal adm...
  • 3/27/2024 12:00:00 AM

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Retail Customer Service Team Member (Full Time)
  • Michaels Stores, Inc.
  • Daly City, CA
  • Store - BAY-COLMA, CA Deliver friendly customer service, help customers shop our store and find what they're looking for...
  • 3/26/2024 12:00:00 AM

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Customer Success Manager US (Remote) or Salt Lake City (Remote) Customer Experience Fully Remote
  • Infinity Tracking Limited.
  • San Francisco, CA
  • Customer Experience Remote Fully Remote **Customer Success Manager US (Remote) or Salt Lake City (Remote)** We usually r...
  • 3/26/2024 12:00:00 AM

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Customer Success Manager US (Remote) or Salt Lake City (Remote) Customer Experience San Francisco Fully Remote
  • Infinity Tracking Limited.
  • San Francisco, CA
  • Customer Experience San Francisco Fully Remote **Customer Success Manager US (Remote) or Salt Lake City (Remote)** We us...
  • 3/26/2024 12:00:00 AM

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Member Services Representative I / Job Req 604287492
  • Alameda Alliance For Health
  • Alameda, CA
  • PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primar...
  • 3/24/2024 12:00:00 AM

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Member Services Representative I - Bilingual Cantonese / Job Req 688130118
  • Alameda Alliance For Health
  • Alameda, CA
  • PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primar...
  • 3/24/2024 12:00:00 AM

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Member Services Representative I - Bilingual Cantonese/Mandarin / Job Req 671415441
  • Alameda Alliance For Health
  • Alameda, CA
  • PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primar...
  • 3/24/2024 12:00:00 AM

Richmond is located at 37°56′09″N 122°20′52″W / 37.93583°N 122.34778°W / 37.93583; -122.34778. According to the United States Census Bureau, the city has a total area of 52.5 square miles (136 km2), of which 30.1 square miles (78 km2) is land and 22.4 square miles (58 km2) (42.71%) is water. The city sits on 32 miles (51 km) of waterfront, more than any other city in the Bay Area. The city borders San Francisco Bay to the southwest and San Pablo Bay to the northwest, and includes Brooks Island and the Brother Islands entirely, and half of Red Rock Island. There are several cities and uninco...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$66,208 to $91,495
Richmond, California area prices
were up 4.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020