Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Are you a Contact Center Associate who is looking to join one of the top companies within the Consumer Banking industries?
Are you looking to further your career and grow?Do you have experience in customer service including call Center environment?
If you answered yes to those three questions, then apply today!Acara Solutions is seeking highly qualified candidates to work On-Site with our Client in Melbourne, FL.
Interested? Here's what you'd do : -To act as a representative of clients and provide exceptional quality service for members.
APPLY TODAY About Acara SolutionsAcara is a premier provider of recruiting and workforce solutions-we help companies compete for talent.
With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.
We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Here's what you'll need : -High School Diploma or GED-Minimum of 6 months experience in customer service including call Center environment.
Here's what sets you apart from other candidates : -Ability to communicate clearly and effectively, both verbally and in writing, while working with customers (internal and external) to ensure complete understanding of the intent and content of the communication.
Ability to present information clearly and effectively. -Ability to demonstrate active listening skills. -Demonstrates the ability to gain agreement or acceptance of proposed solutions to member's questions or concerns.
Additional Information : -Upon offer of employment, the individual will be subject to a background check and a drug screen-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Last updated : 2024-03-25
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