Inbound Contact Center Supervisor jobs in Port Saint Lucie, FL

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center associate
  • Acara Solutions
  • Melbourne, FL FULL_TIME
  • Are you a Contact Center Associate who is looking to join one of the top companies within the Consumer Banking industries?

    Are you looking to further your career and grow?Do you have experience in customer service including call Center environment?

    If you answered yes to those three questions, then apply today!Acara Solutions is seeking highly qualified candidates to work On-Site with our Client in Melbourne, FL.

    Interested? Here's what you'd do : -To act as a representative of clients and provide exceptional quality service for members.

    • To assist members via telephone, fax, and mail, provide client information, and cross-sell client products and services.
    • To recognize member needs and promptly respond to each member's request to exceed member expectations.-Receives member phone calls / faxes / mail and can respond to questions, inquiries, and concerns promptly.
    • Demonstrates energy and enthusiasm in satisfying member's requests. -Balances member's requests with client procedures.
    • Resolves member problems, obtains information and research records, follows up on details, assesses members' needs timely and efficiently, and reports the results to the inquiring party.
    • Provides creative solutions to members' problems or questions. -Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships.
    • Maintains a thorough and current knowledge of client lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes to provide members with current information and appropriately refer loans, mortgages, and deposit accounts.
    • Meets established call volume and wait time standards to ensure efficient call handling and quality service delivery.-Cross-sells and promotes client products and services to potential and existing members using inbound members' phone inquiries or outbound calling programs to meet personal sales goals and the established productivity standards for clients.
    • Master effectively utilizes the computer terminal, online system, and all needed commands, including general ledger fee and transaction codes, to produce error-free work.
    • Attendance and punctuality are essential functions of this job.-Demonstrates concern and respect for others in all interactions and inspires their confidence and trust.
    • Demonstrates a professional approach by phone or in person when dealing with internal and external customers to meet established service / technical standards.
    • Keeps work area clean and uncluttered. -Dresses appropriately for the job function. -Arrives on time for meetings and other events.
    • Works well in a team setting. -Completes a fair share of the workload and is an influential contributor. -Proposes ideas to overcome obstacles to achieve results.
    • Accepts responsibility for own actions. -Maintains, organizes, and stocks work areas at all times to improve efficiency and project a professional-client image.
    • Interaction is with a limited variety of people inside and outside the organization.-Communications are of moderate difficulty.
    • Provide operational support for other functional areas as needed. Here's what you'll get : Pay : $20.00 - $22.00 / hr.Hours : 40hr / weekLength : Temporary (12 Months) Sound like a good fit?

    APPLY TODAY About Acara SolutionsAcara is a premier provider of recruiting and workforce solutions-we help companies compete for talent.

    With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.

    We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

    Here's what you'll need : -High School Diploma or GED-Minimum of 6 months experience in customer service including call Center environment.

    Here's what sets you apart from other candidates : -Ability to communicate clearly and effectively, both verbally and in writing, while working with customers (internal and external) to ensure complete understanding of the intent and content of the communication.

    Ability to present information clearly and effectively. -Ability to demonstrate active listening skills. -Demonstrates the ability to gain agreement or acceptance of proposed solutions to member's questions or concerns.

    Additional Information : -Upon offer of employment, the individual will be subject to a background check and a drug screen-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

    Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

    The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

    Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

    Last updated : 2024-03-25

  • Just Posted

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Contact Center Representative
  • Wallaby Windows
  • Melbourne, FL PART_TIME,FULL_TIME
  • Job Summary:These are exciting times at Wallaby Windows. Our advanced technologies and exceptional customer service drive our rapid expansion.The Contact Center Representative will provide customer se...
  • 2 Days Ago

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Center supervisor
  • UHaul
  • Melbourne, FL FULL_TIME
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
  • 17 Days Ago

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Call Center Supervisor
  • INDRIO BRANDS LLC DBA Hale Groves
  • Vero Beach, FL FULL_TIME
  • Title: Call Center SupervisorSupervisor: Director, Contact CenterBrand: Hale GrovesWork Location: Vero Beach, FL (On-site)General Function Oversee and guide Call Center Agents tasked with handling pho...
  • 7 Days Ago

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Fitness Supervisor Wellness Center
  • AdventHealth Sebring Wauchula Lake Placid
  • Sebring, FL FULL_TIME
  • Description Fitness Supervisor AdventHealth Sebring Location Address: 4200 Sun 'n Lake Boulevard Sebring, FL 33872 Top Reasons to Work at AdventHealth Sebring Faith Based & Mission driven Facility Lar...
  • 9 Days Ago

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Nurse Supervisor
  • Vero Beach Care Center
  • Vero Beach, FL FULL_TIME
  • Vero Beach Care Center is seeking an RN or LPN Nurse Supervisor! TOP WAGES and DAILY PAY OPTION AVAILABLE!!! We are seeking a highly skilled Registered Nurse (RN) or Licensed Practical (LPN) Nurse Sup...
  • 20 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Port Saint Lucie, FL area

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Patient Service Representative
  • Center for Diagnostic Imaging
  • Palm Beach Gardens, FL
  • RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representa...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • CDI
  • Palm Beach Gardens, FL
  • RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representa...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • Florida Community Health Centers, Inc.
  • Stuart, FL
  • Job Description Job Description About FCHC: Since 1976, Florida Community Health Centers, Inc. (FCHC) has been a health ...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Port Saint Lucie, FL
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/27/2024 12:00:00 AM

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Patient Safety Attendant
  • HCA Florida JFK North Hospital
  • West Palm Beach, FL
  • Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
  • 3/27/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Vero Beach, FL
  • Store - VERO BEACH, FL Deliver friendly customer service, help customers shop our store and find what they're looking fo...
  • 3/26/2024 12:00:00 AM

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Customer Experience Manager Part-Time
  • Michaels Stores, Inc.
  • West Palm Beach, FL
  • Store - PALM BEACH-ROYAL PALM BEACH, FL Deliver a customer centric shopping experience by managing and delivering effect...
  • 3/26/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Palm Beach Gardens, FL
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/25/2024 12:00:00 AM

Port St. Lucie is a city in St. Lucie County, Florida, United States. It is the most populous municipality in the county with a population of 164,603 at the 2010 census due to its rapid growth during the 2000s. It is located 125 miles southeast of Orlando, and 114 miles northwest of Miami.In 2017, the United States Census Bureau estimated the city's population at 189,344. The Port St. Lucie Metropolitan Area includes the counties of St. Lucie County & Martin County and as of 2016 had an estimated population of 465,208. Port St. Lucie is also contained within the Miami - Fort Lauderdale - Port ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,122 to $70,647
Port Saint Lucie, Florida area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020