Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Full-Time, weekdays, with a half-day Saturday once a month. Otherwise, no weekends, nights or holidays! Position will be located at the 18 Degrees office in Pittsfield
General Description
Program Supervision under the direction of Family Resource Program Manager, and direct clinical services to Family Resource Centers (FRC) including Comprehensive Mental Health Assessments, including the Child Adolescent Needs and Strengths (CANS) assessment; short term treatment. Provide clinical supervision to Family Partner(s), supervision of FRC clinician (if applicable), and Care Planning to Youth and Families of the Family Resource Centers (FRC).
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0 Inbound Contact Center Supervisor jobs found in Pittsfield, MA area