Inbound Contact Center Supervisor jobs in Pensacola, FL

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center
  • Huron
  • Pensacola, FL FULL_TIME
  • The Opportunity

    Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities.

    We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve.

    And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

    As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs.

    Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

    Join our team and create your future

    Position Summary

    The IT Support Specialist, Tier 1 is responsible for providing technical support including acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues.

    Adhere to defined policies and operating procedures. Technical support is provided to Huron employees within offices as well as to a largely mobile workforce.

    The IT Support Specialist require a broad technical skillset, ability to function independently with little supervision.

    Qualifications

    • Technical troubleshooting of IT hardware and software issues in a timely manner
    • Appropriately handle multiple IT support requests simultaneously through different mediums of communication
    • Support of various devices running operating systems such as iOS, MacOS, and Android
    • Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
    • Image Windows 10 laptops for break / fix scenarios (In-Office)
    • Participate in after-hours IT on-call rotation and respond to emergency / urgent requests as needed
    • Respond, resolve, or escalate all service requests and incidents following established procedures and SLA
    • Assist employees with business related processes related Enterprise Resource Planning tasks such as entering employee time, expenses, and project related details

    Qualifications

    Relevant Microsoft IT certifications preferred.

    • Office 365 Admin experience preferred
    • Associate degree with an emphasis in Information Technology or closely related field
    • One or more years of Customer Service experience required
    • Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
    • Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly.
    • Excellent verbal and written communication with strong customer service skills
    • Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
    • Ability to work independently and as part of a team
    • Ability to work flexible hours including at times nights and weekends
    • Ability to work remote and in an office setting
    • Willingness to learn and ambitious to take on new / difficult challenges

    The compensation for this job is $20 / hr. The represents a good faith estimate of the rate that Huron reasonably expects to pay for this job at the time of the job posting.

    Posting Category

    Corporate

    Opportunity Type

    Intern (Trainee)

    Country

    United States of America

    Last updated : 2024-02-23

  • 1 Month Ago

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Corporate Trainer - Contact Center
  • TEKsystems
  • Pensacola, FL FULL_TIME
  • TEKsystems is currently hiring for a Full-Time Corporate Trainer in a contact center environment for a Fortune 100 Credit Union in the Pensacola, FL area! This position will not be a fully remote oppo...
  • 23 Days Ago

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Contact center manager
  • Navy Federal Credit Union
  • Pensacola, FL FULL_TIME
  • Overview To direct the strategic direction and execution of the Contact Center operations which include management and leadership of processes for the continuous improvement of the member experience. ...
  • 18 Days Ago

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Inbound Call Center Representative
  • Encompass
  • Mary Esther, FL FULL_TIME
  • Description Outbound Customer Service RepresentativeSee What We're All AboutGenuine Replacement Partsis one of the country's largest suppliers of parts to repair products throughout the home. At our d...
  • 8 Days Ago

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Center supervisor
  • Biolife Plasma Services
  • Pensacola, FL FULL_TIME
  • By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s...
  • 4 Days Ago

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Center supervisor
  • Takeda
  • Pensacola, FL FULL_TIME
  • Description Please take this to get a sneak peek of one of our Plasma Donation Centers. About the role : Every day, the donors you meet will motivate you. The high-quality plasma you collect will beco...
  • 2 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Pensacola, FL area

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Sonographer III PRN
  • HCA Florida West Hospital
  • Pensacola, FL
  • Description Introduction Do you have the career opportunities as a(an) Sonographer III PRN you want with your current em...
  • 3/29/2024 12:00:00 AM

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Radiographer Weekend Days
  • HCA Florida West Hospital
  • Pensacola, FL
  • Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring ...
  • 3/29/2024 12:00:00 AM

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Registered Respiratory Therapist
  • HCA Florida West Hospital
  • Pensacola, FL
  • Description Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communi...
  • 3/29/2024 12:00:00 AM

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Phlebotomist
  • HCA
  • Pensacola, FL
  • Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients...
  • 3/28/2024 12:00:00 AM

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Registered Nurse Home Health Full Time
  • Humana Inc.
  • Pensacola, FL
  • Become a part of our caring community and help us put health first As a Home Health Registered Nurse, you will: * Provid...
  • 3/28/2024 12:00:00 AM

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Registered Nurse, Home Health Per Diem
  • Humana Inc.
  • Pensacola, FL
  • Become a part of our caring community and help us put health first As a Home Health Registered Nurse, you will: * Provid...
  • 3/28/2024 12:00:00 AM

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Production Controller
  • Department of Defense
  • Pensacola, FL
  • Summary You will serve as a Production Controller in the Public Works Department of NAVAL FACILITIES ENG COMMAND ATLANTI...
  • 3/26/2024 12:00:00 AM

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Medical Courier - $16.50
  • OneBlood
  • Pensacola, FL
  • Overview Transport blood, blood products, campus mail, supplies, and medical equipment between processing/distribution c...
  • 3/24/2024 12:00:00 AM

Pensacola (/ˌpɛnsəˈkoʊlə/) is the westernmost city in the Florida Panhandle, approximately 13 miles (21 km) from the border with Alabama, and the county seat of Escambia County, in the U.S. state of Florida. As of the 2010 census, the city had a total population of 51,923, down from 56,255 at the 2000 census. Pensacola is the principal city of the Pensacola metropolitan area, which had an estimated 461,227 residents in 2012. Pensacola is a sea port on Pensacola Bay, which is protected by the barrier island of Santa Rosa and connects to the Gulf of Mexico. A large United States Naval Air Statio...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$49,126 to $67,888
Pensacola, Florida area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020