Inbound Contact Center Supervisor jobs in Omaha, NE

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Representative (bilingual)
  • Centris Brand
  • Omaha, NE FULL_TIME
  • Contact Center Representative (Bilingual)

    Location: 114th & Dodge 

    Pay Rate: $18.70 - $20.00 per hour based upon prior experience. 

    Hours: Monday through Friday 9:30 AM to 6:00 PM and rotating Saturday's from 8:45AM to 1:15PM.

     

    We Bank on YOUR Future

    Joining Centris Federal Credit Union comes with some amazing perks to support you in your professional and personal journey.

    • A Future You Can Bank On  - program offers you growth and financial opportunities in your first 12 months!
      • $1000 total bonus in your first Year! $500 at 6 months and $500 at 1 year of employment
      • Training during your first year offers you a roadmap to success including the opportunity to promote in the first year
    • We don’t Coast! We offer a 6- month performance review and opportunity for increase in pay.  But there’s more!  You have this opportunity AGAIN at 1 year!  Potential of up to 4% increase in your first 12 months!
    • Annual Corporate Incentive – All Centris Team Members are eligible for an annual Bonus incentive…with no waiting period!
    • The Centris Experience - Experience what being a part of the Centris Way is like. Be inspired by your leaders and encouraged and cheered on by your teammates.  We recognize individual contributions and celebrate successes.
    • Perks –Tuition Reimbursement, Company paid DoorDash Membership, Benefits, 401K Match, PTO, (11) Paid Holidays, Community Volunteer paid time

    A day in the life of a Centris Federal Credit Union Contact Center Representative can look like:

    • Engage and build relationships with Centris Federal Credit Union Members by being a trusted, lifelong financial partner. 
    • Identify the needs and goals of our members to provide relevant products and services by providing unparalleled service to both internal and external members.
    • We are looking for someone who can provide options and solutions and finding creative ways to help our members. If you are an out-of-the-box thinker with a passion for service, submit your application today!
    • Promote and model the Centris Core Values, Vision and Mission.

    Come find out what the Centris Culture is all about!  The first step in your new journey starts now!  Apply today for full job details and requirements.

    1. 1 Month Ago

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    Contact Center Technical/Customer Care Support Specialist Contact Center
    • Complete Call Solutions
    • Omaha, NE FULL_TIME
    • Complete Call Solutions is looking for Client Service Specialist to be part of our team. Ideal candidates thrive in a challenging but rewarding customer focused environment, are tech savvy and have ex...
    • 1 Day Ago

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    Temporary Hurricane Contact Center Agent
    • MCI Military Recruitment
    • Nebraska, NE TEMPORARY
    • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
    • 8 Days Ago

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    Temporary Hurricane Contact Center Agent
    • MCI Jobs
    • Nebraska, NE TEMPORARY
    • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
    • 8 Days Ago

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    Temporary Hurricane Contact Center Agent
    • MCI Careers
    • Nebraska, NE TEMPORARY
    • LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
    • 10 Days Ago

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    Contact Center Representative - Headquarters 23-076
    • Cobalt Credit Union
    • Papillion, NE FULL_TIME
    • Contact Center Representative Cobalt Credit Union - Headquarters 7148 Towne Center Parkway Papillion, NE 68046 Hours: Monday through Friday 8:00am to 5:00pm Saturday 8:00am to 12:00pm (noon) As our co...
    • 5 Days Ago

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    0 Inbound Contact Center Supervisor jobs found in Omaha, NE area

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    Customer Service Representative
    • Goodwill San Antonio
    • Omaha, NE
    • Job Description Customer Service Representative - 180796 **Description** **This Position is for Nebraska and Iowa Reside...
    • 4/16/2024 12:00:00 AM

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    Customer Service Internship (June 2022)
    • Lincoln Financial Group
    • Omaha, NE
    • **Customer Service Internship (June 2022)** **Primary Location:** Omaha, NE, US **The Role at a Glance:** We are excited...
    • 4/16/2024 12:00:00 AM

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    Dock Attendant - 3rd shift, Fri-Sun, 6 am-6:30 pm
    • Hiring Now!
    • Underwood, IA
    • Company DescriptionWhen it comes to being wild, we know a thing or two. We're not afraid of trying something new or the ...
    • 4/16/2024 12:00:00 AM

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    Customer Service Associate
    • Fidelity Investments
    • Omaha, NE
    • Job Description: Financial Customer Associate - Bi-Lingual Omaha, NE Area only Are you looking for a career where you wi...
    • 4/15/2024 12:00:00 AM

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    Customer Support Specialist
    • Fidelity Investments
    • Omaha, NE
    • Job Description: Financial Customer Associate - Bi-Lingual Omaha, NE Area only Are you looking for a career where you wi...
    • 4/15/2024 12:00:00 AM

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    Customer Service Representative Work at Home
    • Goodwill San Antonio
    • Omaha, NE
    • Job Description Customer Service Representative Work at Home - 180794 **Description** **This Position is for Nebraska an...
    • 4/15/2024 12:00:00 AM

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    Supervisor Dental Customer Service - Omaha, NE or Remote
    • Mutual of Omaha
    • Omaha, NE
    • **Supervisor Dental Customer Service - Omaha, NE or Remote** **Location:** Various Locations **Work Type:** Full Time Re...
    • 4/13/2024 12:00:00 AM

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    Dock Attendant - 3rd shift, Fri-Sun, 6 am-6:30 pm
    • Jack Link's Protein Snacks
    • Underwood, IA
    • Company Description When it comes to being wild, we know a thing or two. We're not afraid of trying something new or the...
    • 4/13/2024 12:00:00 AM

    Omaha (/ˈoʊməhɑː/ OH-mə-hah) is the largest city in the state of Nebraska and the county seat of Douglas County. Omaha is located in the Midwestern United States on the Missouri River, about 10 miles (15 km) north of the mouth of the Platte River. The nation's 40th-largest city, Omaha's 2018 estimated population was 466,061. Omaha is the anchor of the eight-county, bi-state Omaha-Council Bluffs metropolitan area. The Omaha Metropolitan Area is the 59th largest in the United States, with an estimated population of 944,316 (2018). The Omaha-Council Bluffs-Fremont, NE-IA Combined Statistical Are...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Inbound Contact Center Supervisor jobs
    $51,685 to $71,425
    Omaha, Nebraska area prices
    were up 0.8% from a year ago

    Inbound Contact Center Supervisor in Utica, NY
    All employees are part of one team and all supervisors are supes of that team.
    January 17, 2020