Inbound Contact Center Supervisor jobs in Oceanside, CA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center - Contact Center Supervisor
  • Mission Fed
  • San Diego, CA FULL_TIME
  • We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch!   Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers?   How does working with a great team where you will feel supported and appreciated sound?  Want to work somewhere you can really have an impact?  If this sounds interesting to you, below are a few more details.    Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards.  Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff.  Ensures that all communication distributed from Contact Center is correct in form and content.   Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance.    What we offer:  Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!    Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
  • Just Posted

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Contact Center - Contact Center Supervisor
  • MISSION FEDERAL CREDIT UNION
  • San Diego, CA FULL_TIME
  • We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
  • 3 Days Ago

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Contact Center - Telephone Consultant
  • Mission Fed
  • San Diego, CA FULL_TIME
  • Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
  • 1 Month Ago

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Call Center Inbound Sales Representative
  • Spectrum
  • San Diego, CA FULL_TIME
  • Position requires for you to commute to the following location: 10450 Pacific Center Court San Diego, CA 92121 The Spectrum Inbound Sales Representative is an inside sales position that requires the e...
  • 13 Days Ago

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Center Supervisor
  • Community Action Partnership of San Luis Obispo County, Inc.
  • Poway, CA FULL_TIME
  • Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
  • 9 Days Ago

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Donation Center Supervisor I
  • Goodwill Industries of San Diego County
  • San Diego, CA FULL_TIME
  • About Us Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credi...
  • 22 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Oceanside, CA area

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Senior Technical Customer Care Associate
  • Fortune Brands & Security, Inc.
  • Irvine, CA
  • **Senior Technical Customer Care Associate** * 3 Parker, Irvine, CA 92618, USA * Full-time * Department: Customer Servic...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • Placentia, CA
  • > > **Customer Service Representative** **Placentia , CA** **JOB ID: 7954** **JOB CATEGORY: Customer Service** **POSITIO...
  • 3/27/2024 12:00:00 AM

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Public Areas Attendant - The Shores Hotel
  • La Jolla Beach & Tennis Club
  • La Jolla, CA
  • The La Jolla Beach & Tennis Club is currently seeking a Public Areas Attendant to join our team at our beautiful oceanfr...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative I
  • Village Management Services, Inc
  • Laguna Woods, CA
  • Job Description Job Description JOB SUMMARY: Under supervision, answers resident and company requests for service both b...
  • 3/26/2024 12:00:00 AM

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Director of Plant Services
  • Crestwood Behavioral Health
  • Fallbrook, CA
  • Job Description Job Description Are you looking for a meaningful role in behavioral health and have the desire to work w...
  • 3/25/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • San Diego, CA
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

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Senior Manager Customer Support
  • Component Control - a CAMP Company
  • San Diego, CA
  • Overview: CAMP Systems is the leading provider of aircraft compliance and health management services to the global busin...
  • 3/25/2024 12:00:00 AM

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Director of Animal Services
  • City of Mission Viejo, CA
  • Mission Viejo, CA
  • Salary: $140,441.60 - $200,116.80 Annually Location : Animal Shelter - 28095 Hillcrest Drive Mission Viejo, CA Job Type:...
  • 3/24/2024 12:00:00 AM

Oceanside is a coastal city located on California's South Coast. It is the third-largest city in San Diego County, California. The city had a population of 167,086 at the 2010 census. Together with Carlsbad and Vista, it forms a tri-city area. Oceanside is located just south of Marine Corps Base Camp Pendleton. Oceanside is at 33°12′42″N 117°19′33″W / 33.21167°N 117.32583°W / 33.21167; -117.32583 (33.211566, -117.325701). According to the United States Census Bureau, the city has a total area of 42.2 square miles (109 km2), of which 41.2 square miles (107 km2) is land and 0.9 square miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$58,599 to $80,979
Oceanside, California area prices
were up 2.6% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020