Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Supervises the activities of a designated administrative function to support operational goals and objectives. Schedules, assigns and monitors the work of staff.
Department: Patient Access Center Bargaining Unit:Non UnionCampus:TARRYTOWN Employment Status:Regular Full-TimeAddress:555 South Broadway, Tarrytown
Shift:DayScheduled Hours:HOURS VARYReq ID:218920Salary Range/Pay Rate:$62,400.00-$74,242.55
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