Inbound Contact Center Supervisor jobs in New York

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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SUPERVISOR CONTACT CENTER PAC
  • Montefiore Medical Center
  • Tarrytown, NY FULL_TIME
  • Supervises the activities of a designated administrative function to support operational goals and objectives. Schedules, assigns and monitors the work of staff.

    Department: Patient Access Center Bargaining Unit:Non UnionCampus:TARRYTOWN Employment Status:Regular Full-TimeAddress:555 South Broadway, Tarrytown
    Shift:DayScheduled Hours:HOURS VARYReq ID:218920Salary Range/Pay Rate:$62,400.00-$74,242.55

    For positions that have only a rate listed, the displayedrate is the hiringrate but could be subject to change based on shift differential, experience, education or other relevant factors.

    To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click.

    Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

    Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history ofdisability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status,or partnership status, or any other characteristic protected by law.

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  • 1 Day Ago

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Supervisor Quality Contact Center-Enterprise
  • New York Blood Center Inc
  • New York, NY FULL_TIME
  • Overview At New York Blood Center Enterprises (NYBCe), one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent...
  • 16 Days Ago

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Supervisor Quality Contact Center-Enterprise
  • Community Blood Center Of Greater Kansas City
  • New York, NY FULL_TIME
  • Overview At New York Blood Center Enterprises (NYBCe), one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent...
  • 15 Days Ago

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Contact Center Supervisor - Service Delivery
  • United Nations Federal Credit Union
  • Long Island, NY OTHER
  • Why join this team Supervise, coach, monitor, motivate, and train staff. Conduct ongoing quality reviews. Ensure that all member phone calls, chats, emails and correspondence are responded to accurate...
  • 20 Days Ago

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Apheresis Contact Center Manager, Enterprise
  • Rhode Island Blood Center
  • New York, NY FULL_TIME
  • Overview At New York Blood Center Enterprises (NYBCe), one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent...
  • 16 Days Ago

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Contact Center Representative
  • Chemung Canal Trust Com
  • Elmira, NY FULL_TIME
  • Performs a wide variety of duties in support of the retail function order to meet the financial services needs of both internal and external clients in all markets that we serve. Answers incoming call...
  • 19 Days Ago

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Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/29/2024 12:00:00 AM

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Scada Engineer | 24-00078
  • ESPO Corporation
  • Spring Valley, NY
  • Job Title: SCADA ENGINEER Location: Spring Valley, NY (Hybrid) Duration: 6 month (possible contract to hire) JOB SUMMARY...
  • 3/29/2024 12:00:00 AM

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Account Manager
  • Kforce Inc
  • San Jose, CA
  • Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years w...
  • 3/29/2024 12:00:00 AM

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Architectural Manager
  • Cuhaci Peterson®
  • Orlando, FL
  • We asked a current Manager why they like doing this job for CP and his reply was "The atmosphere we've created is someth...
  • 3/29/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Lead, Customer Experience Communications
  • MedVantx, Inc.
  • Sioux Falls, SD
  • **Lead, Customer Experience CommunicationsSioux Falls, South Dakota, United States** At Medvantx, we deliver care that g...
  • 3/25/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$57,861 to $79,960

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020