Inbound Contact Center Supervisor jobs in North Dakota
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Billing Supervisor
- Contact Government Services, LLC
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Fargo, ND
FULL_TIME
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Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Ensures accurate observance of e-billing requirements and processes.
- Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
- Ensures timely invoice submission to clients, based on established timelines.
- Creates and distributes ad hoc operational and billing reports to management as requested.
- Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
- Supports internal and external auditors as requested.
- Supervises e-billing and receivables staff.
- Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
- Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
- Delegates assignments and projects to staff as appropriate
Qualifications:- Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
- High attention to detail, outstanding organizational skills and the ability to manage time effectively.
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
- Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
- Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
- Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
- Ability to work both independently and as part of a cross-functional, collaborative team.
- Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
- Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
- Two years of supervisory experience in similar role and ability to assume a leadership role.
- Advanced knowledge of MS Applications to include Excel, Outlook, and Access.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 25 Days Ago
Contact Center Representative
- Town and Country Credit Union
-
Fargo, ND
FULL_TIME
- We're hiring Contact Center Representatives in Fargo, starting pay $17.00 per hour or higher based on experience an additional $5.00 per hour for Saturday shifts. Additionally, we are currently offeri...
- 1 Month Ago
Supervisor Nutrition Services
- Carrington Health Center
-
CARRINGTON, ND
FULL_TIME
- OverviewWork in the heart of #humankindess at CHI St. Alexius Health Carrington Medical Center. Our hospital is hiring a Supervisor in our Nutrition Services Department! The primary purpose of this po...
- 23 Days Ago
Immigration Paralegal
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Immigration Paralegal Employment Type: Full Time, Mid-Level Department: Legal CGS is seeking an Immigration Paralegal to join our team supporting the legal mission of a large federal agency. This posi...
- 8 Days Ago
Clerical Worker
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
- 8 Days Ago
Executive Office Assistant (Legal Secretary)
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Executive Office Assistant (Legal Secretary) Employment Type: Full-Time, Entry Level Department: Legal As a CGS Legal Secretary you will support a federal agency in performing moderately complex litig...
- 8 Days Ago
Inbound Contact Center Supervisor jobs at Popular Companies
Information Center Assistant Manager, Marlborough
- Digital Federal Credit Union
-
Marlborough, MA
- ** Information Center Assistant Manager, Marlborough** **Job Category****:** Information Center **Requisition Number****...
- 4/20/2024 12:00:00 AM
Contact Center Supervisor
- Solis Mammography/ Washington Radiology
-
Fort Worth, TX
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion ...
- 4/19/2024 12:00:00 AM
Contact Center Supervisor - PM Shift
- Fox Service Company
-
Maitland, FL
- Southern HVAC is seeking a PM Shift Contact Center Supervisor to join our Maitland, FL team! Southern HVAC is a leading ...
- 4/19/2024 12:00:00 AM
Receptionist
- ROCS Grad Staffing
-
Rockville, MD
- PRINCIPAL DUTIES AND RESPONSIBILITIES Answer incoming phone calls and operate telephone console to screen and route call...
- 4/19/2024 12:00:00 AM
WebEx Contact Center Senior Voice Engineer
- BigRio
-
Akron, OH
- Job Title- WebEx Contact Center Senior Voice Engineer Location- Hybrid -Akron, Ohio (Onsite- twice in a week) Duration- ...
- 4/18/2024 12:00:00 AM
Bank Contact Center Supervisor
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 4/16/2024 12:00:00 AM
Customer Care Center Call Specialist I - Part Time
- Scopeair
-
Newark, NJ
- ** Customer Care Center Call Specialist I - Part Time** **Job Category****:** Operations **Requisition Number****:** CUS...
- 4/16/2024 12:00:00 AM
Marshfield Customer Care Operations Manager
- Mason Companies, Inc.
-
- **Marshfield Customer Care Operations Manager** Marshfield Office, 3200 S Central Ave Suite 2A, Marshfield, Wisconsin, U...
- 4/16/2024 12:00:00 AM
About North Dakota
North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city.
Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$53,805 to $74,354
Most Popular Cities in North Dakota for Inbound Contact Center Supervisor Jobs
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020