Inbound Contact Center Supervisor jobs in Lincoln, NE

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Billing Supervisor
  • Contact Government Services, LLC
  • Lincoln, NE FULL_TIME
  • Billing Supervisor
    Employment Type: Full-Time, Mid-Level
    Department: Financial

    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
    Skills and attributes for success:
    • Ensures accurate observance of e-billing requirements and processes.
    • Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
    • Ensures timely invoice submission to clients, based on established timelines.
    • Creates and distributes ad hoc operational and billing reports to management as requested.
    • Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
    • Supports internal and external auditors as requested.
    • Supervises e-billing and receivables staff.
    • Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
    • Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
    • Delegates assignments and projects to staff as appropriate

    Qualifications:
    • Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
    • High attention to detail, outstanding organizational skills and the ability to manage time effectively.
    • Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
    • Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
    • Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
    • Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
    • Ability to work both independently and as part of a cross-functional, collaborative team.
    • Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
    • Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
    • Two years of supervisory experience in similar role and ability to assume a leadership role.
    • Advanced knowledge of MS Applications to include Excel, Outlook, and Access.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!
    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/
    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 2 Days Ago

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Contact Center Consultant- BILINGUAL A PLUS!!
  • Liberty First Credit Union
  • Lincoln, NE FULL_TIME
  • Would you enjoy working as part of a committed team which helps people solve problems? Is your goal to provide a high degree of customer satisfaction and be rewarded for your efforts? Then this might ...
  • 13 Days Ago

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Account Services Representative II - Life and Annuity Contact Center
  • Zinnia
  • Lincoln, NE FULL_TIME
  • WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
  • 9 Days Ago

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Bosselman Travel Center Supervisor
  • Bosselman Travel Centers, Inc
  • Grand Island, NE FULL_TIME
  • Overview JOIN OUR TEAM! Your browser does not support the video tag. The Travel Center Supervisor is responsible for overseeing their department of the Travel Center during their shift in the absence ...
  • 22 Days Ago

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Maintenance Supervisor
  • Elwood Care Center
  • Elwood, NE FULL_TIME
  • The Maintenance Supervisor coordinates maintenance throughout the facility to ensure a safe environment for residents of the Elwood Care Center & Assisted Living in Elwood, NE. The Maintenance Supervi...
  • 20 Days Ago

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Clinical Supervisor
  • Family Medical Center of Hastings
  • Hastings, NE FULL_TIME
  • DescriptionSUMMARY OF POSITIONThe Clinical Supervisor must be able to juggle multiple priorities, communicate effectively, and work well with other members of the team. They should be task-oriented in...
  • 10 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Lincoln, NE area

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Licensed Nurse (LPN or RN)
  • Cedarhurst Senior Living
  • Lincoln, NE
  • Can you be a real, true friend? Is it your nature to be open, listen deeply, know your heart, respond genuinely, and car...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Orthopedics - $2,069 per week
  • Adventist Health
  • Lincoln, NE
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN Orthopedics for a travel nursing job in Lincoln, Nebraska. ...
  • 3/28/2024 12:00:00 AM

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Warehouse I
  • American Tire Distributors, Inc.
  • Lincoln, NE
  • Location: Location: Warehouse I in Lincoln, NE at American Tire Distributors **Location:** **Experience:** Not Specified...
  • 3/28/2024 12:00:00 AM

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ABA Operations Manager
  • Behaven Kids
  • Lincoln, NE
  • Job Description Job Description Overview: The ABA Operations Manager will lead and coordinate a team of managers, overse...
  • 3/27/2024 12:00:00 AM

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Associate Sales Representative - Lincoln, Nebraska - Orthopaedic Instruments
  • Strykermeded
  • Lincoln, NE
  • **Associate Sales Representative Lincoln, Nebraska Orthopaedic Instruments** **Lincoln, NE, US** **COVID-19 vaccination ...
  • 3/27/2024 12:00:00 AM

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Phlebotomist II
  • Spectraforce Technologies Inc
  • Lincoln, NE
  • Job Title: Phlebotomist II Duration: 3 months Location: Lincoln NE 68516 Pay rate starts from $25 per hr. (Negotiable) S...
  • 3/26/2024 12:00:00 AM

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Administrative Coordinator (Omaha, NE)
  • University of Nebraska-Lincoln
  • Lincoln, NE
  • Position Information Position Information Working Title Administrative Coordinator (Omaha, NE) Department Civil & Enviro...
  • 3/25/2024 12:00:00 AM

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Postdoctoral Associate
  • University of Nebraska-Lincoln
  • Lincoln, NE
  • Position Information Position Information Working Title Postdoctoral Associate Department NE Ctr Research on Youth, Fam ...
  • 3/24/2024 12:00:00 AM

Lincoln is the capital of the U.S. state of Nebraska and the county seat of Lancaster County. The city covers 94.267 square miles (244.150 km2) with a population of 284,736 in 2017. It is the second-most populous city in Nebraska and the 71st-largest in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area in the southeastern part of the state called the Lincoln Metropolitan and Lincoln-Beatrice Combined Statistical Areas. The statistical area is home to 353,120 people, making it the 106th-largest combined statistical area in the United ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$50,812 to $70,218
Lincoln, Nebraska area prices
were up 0.8% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020