Inbound Contact Center Supervisor jobs in Lawrence, KS

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Supervisor jobs

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Customer Contact Center Rep (Full-Time)
  • Central National Bank
  • Topeka, KS FULL_TIME
  • Position Description:

    Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representative to our team. No banking experience required!


    You read that right. Our team members have successfully transitioned from non-banking roles such as -
    Cashiering and other retail roles;
    Teaching;
    CNAs;
    Administrative and office workers;
    And more!
    They found success in this role and now its your turn! With an attention to detail, knack for problem solving, and friendly customer service attitude, you may have the skills needed. We provide you with the training and tools for the rest.

    Perks
    As a full-time team member, you get access to a variety of benefits which include:
    Paid leave including vacation, personal, sick
    Paid holidays
    Paid volunteer time
    A wide selection of insurance products including health, dental, vision, cancer, short-time disability, long term disability, etc.
    Access to our employee assistance program
    401K & Generous Match (subject to eligibility requirements)

    Schedule:
    Contact Center operates Mon-Fri 8 AM - 7 PM, Sat 8 AM - 4 PM, and Sun 11 AM - 3 PM. Schedule will vary with weekends scheduled on a rotating basis for a total of 40 hours weekly.

    Day to Day
    Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
    Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
    Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
    Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
    Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
    Daily balancing an electronic cash drawer throughout the day and at shift's end.
    Performing financial transactions in an efficient and precise manner.
    Meeting/supporting team and bank assigned goals.
    Utilizing the system software proficiently and accurately.
    Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
    Other activities as assigned by management

    Next Steps
    Central has the perfect start for you! Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.

    EOE M/F/D/V

  • 1 Month Ago
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Center Supervisor (CBS-CO-01)
  • SEK-CAP, Inc.
  • Allen, KS FULL_TIME
  • Reports to: Director of Early Childhood Services Department: Early Childhood ServicesClassification: Full-time Status: ExemptPOSITION SUMMARY:Facilitate effective service to Early Childhood partners, ...
  • 17 Days Ago
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Visitation and Exchange Center Supervisor
  • TFI Family Services, Inc.
  • Topeka, KS FULL_TIME
  • Description****Average yearly rate is $38,000 (including wage, incentives, bonuses, overtime, shift differential, etc.)****Do you like working with children and families? Then TFI Family Services has ...
  • 1 Month Ago
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Housekeeping Supervisor
  • Hotel Topeka at City Center
  • Topeka, KS FULL_TIME
  • The Hotel Topeka at City Center is hiring a Housekeeping Supervisor.If this sounds like a good fit for you, apply today!
  • 23 Days Ago
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Program Support Center (PSC) Supervisor
  • Peraton
  • Topeka, KS FULL_TIME
  • Responsibilities Peraton is seeking a Program Support Center (PSC) Supervisor to join our team of diverse, qualified individuals. The PSCSupervisor works at the United States Postal Service (USPS) Cen...
  • 17 Days Ago
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Weekend Supervisor RN
  • Belleville Healthcare & Rehab Center
  • Belleville, KS FULL_TIME
  • JOB SUMMARY: The weekend supervisor role includes primarily dealing with patient care issues, staffing matters, supervision of the nurses and staff and handling administrative responsibilities. The po...
  • 24 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Lawrence, KS area

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Contact Center Member Services Specialist
  • TruHome Solutions, LLC
  • Overland Park, KS
  • TruHome Solutions is a credit union-owned, full-service mortgage company providing a full range of services to credit un...
  • 4/24/2024 12:00:00 AM
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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Lenexa, KS
  • Store - KC-LENEXA, KS Deliver friendly customer service, help customers shop our store and find what they're looking for...
  • 4/24/2024 12:00:00 AM
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Patient Coordinator
  • Sabates Eye Centers
  • Leawood, KS
  • Title: Patient Coordinator Company: Sabates Eye Centers Location: Leawood, KS 66211 Travel: There may be required travel...
  • 4/24/2024 12:00:00 AM
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Customer Service Benefit Advocate - Cheektowaga, NY - $750 S...
  • Richmond Pediatrics
  • Lawrence, KS
  • Customer service representatives answer questions or requests from customers or the public. They typically provide servi...
  • 4/22/2024 12:00:00 AM
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Facility Services Coordinator
  • BGIS
  • Kansas City, MO
  • Job Description Job Description BGIS is currently seeking a Facility Services Coordinator to join the team in , Kansas C...
  • 4/22/2024 12:00:00 AM
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Associate Director of Residence Life and Auxiliary Services
  • ROCKHURST UNIVERSITY
  • Kansas City, MO
  • Job Details Job Location Kansas City - Kansas City, MO Position Type Full Time Education Level 4 Year Degree Description...
  • 4/22/2024 12:00:00 AM
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2nd Shift Customer Service Agent Work from Home
  • Alliance Data Card Services
  • Lenexa, KS
  • **It's fun to work in a company where people truly BELIEVE in what they're doing****!** ****Job Summary**** **** **** Th...
  • 4/21/2024 12:00:00 AM
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Customer Service Representative
  • Companalyst
  • Olathe, KS
  • * Customer Service Representative in Medical Transportation Management (MTM) **Customer Service Representative** POSTED ...
  • 4/21/2024 12:00:00 AM
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About Lawrence, Kansas

Lawrence is the county seat of Douglas County and sixth-largest city in Kansas. It is located in the northeastern sector of the state, astride Interstate 70, between the Kansas and Wakarusa Rivers. As of the 2010 census, the city's population was 87,643. Lawrence is a college town and the home to both the University of Kansas and Haskell Indian Nations University. Lawrence was founded by the New England Emigrant Aid Company, and was named for Amos Adams Lawrence, a Republican abolitionist originally from Massachusetts, who offered financial aid and support for the settlement. Lawrence was cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,305 to $70,899
Lawrence, Kansas area prices
were up 1.3% from a year ago
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What does an Inbound Contact Center Supervisor do?

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020