Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
VOLUNTEER OPPORTUNITY
Give back to the community, and help those in need.
North Platte Valley Medical Center is in need for a volunteer Greeter for our main lobby area.
Come be a part of a state of the art, BRAND NEW Critical Access Hospital (CAH) focused on balancing a fully accessible clinic, skilled nursing facility, and acute care hospital services.
NPVMC provides the most up to date medical campus in Southeastern Wyoming. In addition to a 24-hour emergency room, NPVMC will offer advanced imaging including ultrasound, X-Ray, digital mammography, CT, Dexa Scan, and mobile MRI capabilities. The CAH features an inpatient pharmacy, laboratory services, and physical/occupational therapy. Staffed with both full time physician and mid-level providers, the hospital will provide a healthcare solution that services the community and offers convenience to medical services.
The Town of Saratoga itself offers a family friendly, small-town community nestled between the beautiful Rocky and Sierra Madre Mountains. The Platte Valley area is highly known for its breathtaking scenery which offer hiking, camping, blue ribbon fishing, snowmobiling and cross-country skiing to name a few. Within 20 miles you can be floating down the river, driving up the gorgeous Snowy Range, soaking in our famous natural hot springs, or walking through and exploring the Grand Encampment Museum. You and your family will quickly fall in love with the Valley’s charm.
Volunteer Greeter Responsibilities
Hours needed: Weekdays 5-7 p.m. and Weekends Shifts between 8 a.m.- 7 p.m. This is volunteer so any hours you are available during these times would be greatly appreciated but you are not required to work the full 8 am - 7 pm.
Background check, orientation, drug screening and TB test required upon hire for all positions.
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