Inbound Contact Center Supervisor jobs in Kaneohe, HI

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Contact Center Representative
  • ALOHA PACIFIC FEDERAL CREDIT UNION
  • Honolulu, HI FULL_TIME
  • Position:            Contact Center Representative, Full-time 

    Location:            Kaimuki Plaza: 3465 Waialae Avenue, Honolulu, HI 96816 

    Department:       Contact Center

    Job Summary: Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.

    Minimum Qualifications: One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience. Must have knowledge of and experience with customer service principles and practices, and administration and clerical processes. Six (6) months or more in a call center environment highly preferred. 

    Must be proficient in relevant computer applications and possess keyboarding skills. Must have experience in the usage of office equipment such as telephone, calculator, copier, fax, etc. Knowledge of PC (personal computer), Microsoft Windows, Word, Excel, and other software applications as applicable.

    Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

  • 25 Days Ago

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Contact center manager
  • HMSA
  • Honolulu, HI FULL_TIME
  • Job Summary Worksite Location (In-Office) : Honolulu, Oahu Note : Individuals typically begin between the minimum to middle of the pay range Responsible for managing and overseeing all aspects of a Cu...
  • 16 Days Ago

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Contact center associate
  • Frontdoor
  • Honolulu, HI FULL_TIME
  • Be responsible for authorizing repair / replacement of covered systems or appliances; Negotiate pricing with contractors; Inform customers of non-covered claims when applicable; Provide any necessary ...
  • 17 Days Ago

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Contact center associate
  • Frontdoor
  • Wahiawa, HI FULL_TIME
  • Call Center / Remote - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k matching - As a Contact Center Associate you'll : Review contracts and determines coverage; Be responsible f...
  • 17 Days Ago

S
Supervisor, Inbound
  • Southern Glazer's Wine & Spirits
  • Kapolei, HI FULL_TIME
  • What You Need To KnowOpen your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and s...
  • 12 Days Ago

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Information Technology Help Desk Contact Center Analyst - Honolulu
  • Frontline Managed Services
  • Honolulu, HI FULL_TIME
  • DescriptionDo you want to shift gears into a new IT career? We will steer your future towards the finish line!Frontline Managed Services is looking for talented individuals who are passionate about te...
  • 4 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Kaneohe, HI area

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ENGINEERING TECHNICIAN 4
  • HII
  • Pearl City, HI
  • ENGINEERING TECHNICIAN 4 Location: Pearl Harbor, Hawaii, United States Date: Mar 17, 2024 Req ID: 34348 Team: E18 INTGRT...
  • 3/28/2024 12:00:00 AM

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SHEET METAL MECHANIC LEADER (EXPERT)
  • U.S. Pacific Fleet
  • Joint Base Pearl Harbor-Hickam, HI
  • Summary You will serve as as a Sheet Metal Mechanic Leader (Expert) at Pearl Harbor Naval Shipyard & Intermediate Mainte...
  • 3/28/2024 12:00:00 AM

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ELECTRICIAN LEADER (EXPERT)
  • U.S. Pacific Fleet
  • Joint Base Pearl Harbor-Hickam, HI
  • Summary You will serve as an Electrician Leader (Expert) at PEARL HARBOR NSY AND IMF. You will serve as an Expert Electr...
  • 3/28/2024 12:00:00 AM

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Senior Help Desk Technician - TS/SCI - Camp H.M. Smith - Hawaii
  • Titan Technologies
  • Aiea, HI
  • Senior Help Desk Technician - TS/SCI - Camp H.M. Smith - Hawaii Titan Technologies, LLC (Titan) is seeking an experience...
  • 3/26/2024 12:00:00 AM

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SHIPFITTER LEADER (EXPERT)
  • Department of the Navy - Agency Wide
  • Joint Base Pearl Harbor-Hickam, HI
  • Summary You will serve as a Shipfitter Leader (Expert) in the DEPARTMENT OF THE NAVY. You will serve as an Expert Shipfi...
  • 3/26/2024 12:00:00 AM

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ELECTRONICS MECHANIC TRAINING LEADER
  • U.S. Pacific Fleet
  • Joint Base Pearl Harbor-Hickam, HI
  • Summary You will serve as an ELECTRONICS MECHANIC TRAINING LEADER in the Training and Administration, Production Resourc...
  • 3/26/2024 12:00:00 AM

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TEMPORARY SERVICES SHOPS SUPERVISOR I
  • Department of the Navy - Agency Wide
  • Joint Base Pearl Harbor-Hickam, HI
  • Summary You will serve as a TEMPORARY SERVICES SHOPS SUPERVISOR I in the DEPARTMENT OF NAVY to include work sites of Por...
  • 3/25/2024 12:00:00 AM

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SUPERVISORY PRODUCTION SHOP PLANNER (GENERAL)
  • Department of the Navy - Agency Wide
  • Joint Base Pearl Harbor-Hickam, HI
  • Summary You will serve as a SUPERVISORY PRODUCTION SHOP PLANNER in the DEPARTMENT OF NAVY to include work sites of Ports...
  • 3/25/2024 12:00:00 AM

Kaneohe is located at 21°24′33″N 157°47′57″W / 21.40917°N 157.79917°W / 21.40917; -157.79917 (21.409200, -157.799084). Nearby towns include Kailua to the east, reached either by Kāneʻohe Bay Drive (State Rte. 630) or Kamehameha Highway (State Rte. 83), the former also providing a connection to Marine Corps Base Hawaii, and the latter connecting to Interstate H-3 and (at Castle Junction) Pali Highway (State Rte. 61) to Honolulu. Likelike Highway (State Rte. 63) runs southwest over and through the Koʻolau to Honolulu. Likelike provides connections to Kahekili Highway and Heʻeia, and H-3 south...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$56,549 to $78,146
Kaneohe, Hawaii area prices
were up 1.9% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020