Inbound Contact Center Supervisor jobs in Kalispell, MT

First line supervision of housekeeping employees engaged in facility cleaning activities. Receives work
assignments from Support Services Manager. Establishes daily work schedule, assigns duties, issues supplies
and equipment and inspects completed work. Recommends to Support Services Manager personnel actions
such as promotions, demotions, transfers or discharges. Aides in selecting and/or trains new employees.
Reviews procedures to assure efficient and standardized work methods.
This is a working supervisor position with a minimum of 60 hours working within the department and 20
hours will be dedicated for clerical/management tasks per pay period.

Continued employment and raises in this position are dependent upon Central Montana
Medical Center's fiscal viability and: •
Actions and communications that contribute to a team concept and create a
positive environment for all customers •
Acceptable performance of essential and all job duties •
Acceptable attendance record •
Accountability for safety to self, patients, visitors and all customers, and care of
equipment and building •
Adherence to departmental and facility policies and procedures, education
requirements, compliance monitoring and reporting, and CMMC Code of
Conduct •
Accountability for the consequences of own actions •
Physical and emotional ability to perform essential functions •
Acceptable background investigation results if required for position
Minimum Education, Experience, Licensure, Certification required:
High School or equivalent
Sufficient previous experience in housekeeping functions.
Preferred supervisory experience in housekeeping functions.
ESSENTIAL FUNCTIONS/DUTIES:
(Must be able to perform with or without accommodation)
1 Aides with audits and gathering data for Quality Assurance and Infection Prevention.
2 Recommends adjustments when creating and maintaining policy and procedures.
3 Aides with interviews and hires employees with Support Services Manager
4 Responsible creating work schedules for Environmental Services
5 Conducts investigations with department manager and recommends disciplinary actions.
6 Recommends actions for employees evaluations
7 Responsible for training/counseling staff on protocol and departmental/facility policy.
8 Leads and works with cleaning crew in assigned areas.
9 Inspects supplies and requisitions them from stock.
10 Demonstrates use of cleaning materials and equipment and explains methods of cleaning to

ensure the most efficient and economical use of materials and manpower.
11 Tours and inspects project areas for quality of work performed and adherence to established

policies and procedures.
12 Instructs personnel in use of new equipment, cleaning techniques/methods, and cleaning

agents.
13 Requisitions consumable supplies for the Environmental Services department.
14 Performs other related duties as assigned or requested.

Knowledge, Skills, Abilities:
Knowledge in supervisory experience in housekeeping functions of basic housekeeping skills.
Communication skills to effectively relate to subordinates/coworkers.
Ability to work effectively with co-workers, other CMMC employees, and general public.
Ability to adapt to fluctuations in workload.
Judgement to demonstrate as sound and fair practices. Seek guidance and direction when needed.
OCCUPATIONAL EPOSURE for this position:

Category I Direct contact with blood or other bodily fluid to which
universal precautions apply

Category II Activity performed without blood/bodily fluids exposure,
but exposure may occur in emergency

Category III Task/activity does not ordinarily entail predictable
exposure to blood/bodily fluids

OTHER EPOSURE for this position:
Radiation
Noise

Other (Specify) Exposed to housekeeping/cleaning agents/chemicals.
Work in precarious or high locations (ladders, scaffolding
etc.)

PHYSICAL DEMANDS:
(Essential functions strength rating for position - see Job Analysis)
Sedentary Exert up to 10# occasionally or negligible force frequently
Light Exert up to 20# occasionally, < 10# frequently or

negligible force constantly Medium Exert up to 50# occasionally, up to 25# or up to 10#

constantly
Heavy Exert up to 100# occasionally, up to 50# frequently or up

to 20# constantly
Very Heavy Exert > 100# occasionally, > 50# frequently or

> 20# constantly