Inbound Contact Center Supervisor jobs in Janesville, WI

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Universal Member Service Representative: Contact Center/ITM Agent
  • Rock Valley Credit Union
  • Machesney Park, IL FULL_TIME
  • Description

     As a Universal MSR in our contact center you are responsible for developing a robust relationship with each member, from servicing requests and resolving problems/errors to upselling or cross-selling products to financial counseling and planning, requiring significant initiative and moderate supervision. Building these relationships requires excellent communication skills and a good grasp of technology with the ability to demonstrate and teach and educate others. The overall goal of this position is to enhance members' experience through Interactive Video System, phone and chat. You will follow recommended guidelines, policies and procedures, yet, as the "face" of the credit union, you are a trusted professional in the eyes of our members. 


    Requirements

    Location: Machesney Park branch 

    Full time – 35-40 hours/week; alternating Saturdays may be required (9a-12p)


    You will be successful in this role if you are: 

    · Outgoing/sociable

    · People-oriented

    · Persuasive

    · A self-starter who takes initiative 

    · Confident

    · Organized/precise 

    · A team player


    Beneficial experience: 

    · Ability to speak bilingually (English/Spanish) is preferred, but not required.

    · Previous customer service and cash handling experience, intermediate math skills, and proficiency with technology devices. 


    Who we are: 

    Rock Valley Credit Union (RVCU) is a not-for-profit financial institution owned and operated by our members. We’re innovators in our region and the industry and are expanding to meet the needs of our growing member base. We are looking for motivated individuals to help empower and equip every member, for wherever life takes them. 


    The RVCU Difference:

    We believe that each team member is a valued contributor. We strive to be an employer of choice by creating a positive and rewarding workplace that helps our team succeed. RVCU provides a work environment that promotes learning, growth, and the opportunity for team members to challenge themselves and grow personally and professionally.

    Please click here to see what working at RVCU is like. 


    Competitive Compensation and Excellent Benefits:

    • Medical, Prescription, Dental, Vision, Life, and Short-and Long-Term Disability Insurance 
    • Flexible Spending Account or Health Savings Account
    • Generous paid time off, including 11 Federal holidays
    • 401(K) Plan with employer match
    • Discretionary Performance bonuses
    • Hourly wage $17-19, depending on your experience
  • 7 Days Ago

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RN Supervisor
  • The Bay at Beloit Health and Rehabilitation Center
  • Beloit, WI FULL_TIME
  • -> Sign-on bonus! -> Competitive Compensation Package! At !!facility name!!, we're dedicated to our team and the care for our residents. Apply today for the RN Supervisor role and experience the "!!fa...
  • 24 Days Ago

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Packaging Supervisor
  • Savencia Cheese USA Career Center
  • Lena, IL FULL_TIME
  • Summary/Objective This position is responsible for the SRC, Goat or CDB packaging including supervising hourly employees in a manufacturing environment. This position plans and assigns work, implement...
  • 3 Days Ago

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Clinical Supervisor - Hybrid
  • Beloit Comprehensive Treatment Center
  • Beloit, WI FULL_TIME
  • Overview ⭐️JOIN OUR TEAM!⭐️ EARLY MORNINGS = GREAT WORK/LIFE BALANCE! Seeking: Clinical Supervisor - ICS, LPC, LCSW FT Hours: Monday - Friday: 5:00am - 1:30pm Hybrid Flexibility: Those approved to ope...
  • 19 Days Ago

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Hospital Services/ Distribution Supervisor
  • Rock River Valley Blood Center
  • Rockford, IL FULL_TIME
  • Looking to put your detail orientation and problem-solving skills to work in a fun, friendly, team-oriented environment? Do you want to be part of making a difference in our communities and in the liv...
  • Just Posted

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Clinical Supervisor LPC, LCSW, ICS
  • Beloit Comprehensive Treatment Center
  • Beloit, WI FULL_TIME
  • Overview ⭐️JOIN OUR TEAM!⭐️ EARLY MORNINGS = GREAT WORK/LIFE BALANCE! Seeking: Licensed Clinical Supervisor - Must hold one of the following: LPC, LCSW, ICS Full Time Hours: Monday - Friday, 5:00 AM -...
  • 1 Month Ago

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0 Inbound Contact Center Supervisor jobs found in Janesville, WI area

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Customer Experience Manager
  • Michaels Stores, Inc.
  • Janesville, WI
  • Store - JANESVILLE, WI Deliver a customer centric shopping experience by managing and delivering effective front-end ope...
  • 3/28/2024 12:00:00 AM

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Health Service Specialist
  • Rosecrance
  • Rockford, IL
  • $2,000 Sign - on Bonus paid out within the first 9 months! Let's change lives together. Join a purpose-driven community ...
  • 3/27/2024 12:00:00 AM

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Health Service Specialist - CNA/CMA Mid shift rotating schedule
  • Rosecrance
  • Rockford, IL
  • Let's change lives together. Join a purpose-driven community of champions. This position qualifies for a $2,000 sign-on ...
  • 3/25/2024 12:00:00 AM

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Health Service Specialist - CNA/CMA 3rd Shift - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • Let’s change lives together. Join a purpose-driven community of champions. This position qualifies for a $2,000 sign-on ...
  • 3/6/2024 12:00:00 AM

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Health Service Specialist - 1st Shift - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • $2,000 Sign - on Bonus paid out within the first 9 months! Let’s change lives together. Join a purpose-driven community ...
  • 3/4/2024 12:00:00 AM

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Health Service Specialist - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • $2,000 Sign - on Bonus paid out within the first 9 months! Let’s change lives together. Join a purpose-driven community ...
  • 2/28/2024 12:00:00 AM

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Health Service Specialist - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • $2,000 Sign - on Bonus paid out within the first 9 months! Let’s change lives together. Join a purpose-driven community ...
  • 2/27/2024 12:00:00 AM

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Health Service Specialist - 1st Shift - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • $2,000 Sign - on Bonus paid out within the first 9 months! Let’s change lives together. Join a purpose-driven community ...
  • 2/21/2024 12:00:00 AM

Janesville is a city in southern Wisconsin, United States. It is the county seat and largest city of Rock County, and the principal municipality of the Janesville, Wisconsin, Metropolitan Statistical Area. As of the 2010 census, the city had a population of 63,575. According to the United States Census Bureau, the city has a total area of 34.45 square miles (89.23 km2), of which 33.86 square miles (87.70 km2) is land and 0.59 square miles (1.53 km2) is water. The city is divided by the Rock River....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$52,913 to $73,122
Janesville, Wisconsin area prices
were up 1.3% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020