Inbound Contact Center Supervisor jobs in Jackson, MS

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Supervisor jobs

J
Contact Center Representative
  • Jackson Hewitt - 1689
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
    Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
     
    What you’ll do here:
    The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
    • Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
    • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues. 
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases. 
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
    • Make sales or recommendations for products or services that may better suit client needs. 
    • Utilize software, databases, scripts, and tools appropriately. 
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
     
    Skills you’ll bring for success:
    • 1 - 3 years previous call center experience
    • High School Diploma/GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH’s products and/or services
  • 2 Months Ago
Apply this Job
S
Inbound Supervisor
  • Sysco
  • Jackson, MS FULL_TIME
  • Company: US0001 Sysco Jackson, LLCZip Code:39209Minimum Level of Education:High School or EquivalentMinimum Years of Experience:1 YearEmployment Type:Full TimeTravel Percentage: COMPENSATION INFORMATI...
  • 27 Days Ago
Apply this Job
T
Contact Center Representative- 100% Remote
  • Tivly
  • jackson, MS FULL_TIME
  • DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
  • Just Posted
Apply this Job
M
Call Center Supervisor
  • Morgan White Group
  • Ridgeland, MS FULL_TIME
  • GENERAL JOB DUTIES AND RESPONSIBILITIES: The Customer Service Supervisor takes on a wide variety of tasks, all of which involve supporting the company's operations and products. They will be interacti...
  • 18 Days Ago
Apply this Job
L
Shift Supervisor
  • Lincoln Residential Center
  • Brookhaven, MS FULL_TIME
  • 2ND Shift Supervisor 1:45pm-10:30pm POSITION PURPOSE Ensures the day-to-day operations of the shift in regard resident/employee scheduling and activities. Ensures federal, state and facility guideline...
  • 21 Days Ago
Apply this Job
S
Supervisor Nursing- Adolescent Tau Center
  • St Dominic-Jackson Memorial Hospital
  • Jackson, MS FULL_TIME
  • Supervisor Nursing - $10,000 Sign on Bonus!Full Time, Night shiftAdolescent Inpatient Unit-Tau CenterBaton Rouge, LaJob Title : Supervisor Nursing Job Summary :The Unit Supervisor supervises and coord...
  • 1 Month Ago
Apply this Job
View All Inbound Contact Center Supervisor Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Inbound Contact Center Supervisor jobs found in Jackson, MS area

U
Patient Financial Services Coordinator III - Hospital Billing
  • University of Mississippi Medical Center
  • Clinton, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/24/2024 12:00:00 AM
Apply this job
A
Director, Business Development (Hackster.io)
  • Avnet
  • Jackson, MS
  • **Who We Are:** At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions compan...
  • 4/24/2024 12:00:00 AM
Apply this job
D
QA/QC Project Manager
  • DLB Associates
  • Jackson, MS
  • Join DLB Associates: Be a Pioneer in the AEC Industry! Are you ready to make an impact with a leading innovator in consu...
  • 4/24/2024 12:00:00 AM
Apply this job
U
RN I-Ambulatory
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/24/2024 12:00:00 AM
Apply this job
U
Registered Diagnostic Sonographer - Children's Hospital
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/24/2024 12:00:00 AM
Apply this job
U
Taubman College F24 Architecture GSI (Limited Availability Positions)
  • University Of Michigan
  • Jackson, MS
  • Taubman College F24 Architecture GSI (Limited Availability Positions) All positions require that you submit a cover lett...
  • 4/24/2024 12:00:00 AM
Apply this job
U
RN II-Oncology RN - Cancer Center
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/22/2024 12:00:00 AM
Apply this job
A
Integrated Centre of Excellence D365 Customer Service - Business Solutions Architect
  • Avanade Inc.
  • Jackson, MS
  • The ICOE D365 Customer Service Business Solutions Architect (BSA) will provide technical and solution envisioning expert...
  • 4/21/2024 12:00:00 AM
Apply this job
View All Inbound Contact Center Supervisor Jobs

About Jackson, Mississippi

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$48,316 to $66,768
Jackson, Mississippi area prices
were up 1.2% from a year ago
View detail

What does an Inbound Contact Center Supervisor do?

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020