Inbound Contact Center Supervisor jobs in Iowa City, IA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Telecommunication Sales - Call Center
  • Infinity Contact Inc
  • Rapids, IA FULL_TIME
  • Pay: $18 / Hour commission

    Shift: Monday through Friday 8:00 am - 4:30 pm CDT


    Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.


    Why Work for Infinity?

    • We offer a blend of competitive hourly base pay commission
    • We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
    • Retirement 401(k) match after 6-months of employment. 100% vested immediately
    • Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees
    • Professional development and career pathing opportunities available – we promote from within
    • Our award-winning training program starts day 1 and will be there to support you as you grow
    • We have a strong 10X culture that we certify all team members on
    • Named one of the Coolest Places to Work by Corridor Business Journal

    The Role:


    Infinity is extremely excited to partner and grow with an industry leader in telecommunications and fiberoptic internet service. Our client has a laser focus to double its market share in the SMB space over the next two years. This is an incredibly opportune time to join a fast paced, rapidly growing sales program in an environment where your success is directly proportionate to your drive, willingness to learn and ability to have fun in the process. We are seeking highly motivated and driven sales professionals with experience in telecommunications and/or SMB sales.


    Responsibilities:

    • Representing a large, regional telecom provider in an outbound acquisition sales role
    • Selling voice and internet services to businesses that currently use another provider/competitor
    • Conduct a needs analysis and uncover areas where our product can assist their business
    • Create a strong, consultative relationship with decision-makers and influencers
    • Contact customers to establish needs and qualify for right-fit criteria

    Ideal Qualifications:

    • All work experiences welcomed thanks to our award-winning training program
    • 6 months of call center experience preferred
    • 1 year of acquisition sales required, 3 years or more preferred
    • Ability to maintain broad knowledge of client products and services
    • Internet navigation and applications skills
    • Think quick and rebuttal objections
    • Passion for delivering exceptional customer experiences by executing with energy and excellence
    • Ability to analyze, interpret and address client needs
    • Ability to adapt and work in a fast-paced team environment

    www.infinitydelivers.com






    Compensation details: 18-18 Hourly Wage



    PI6989b6352e66-25401-33762619


    About the Company:
    Infinity Contact Inc



  • 1 Month Ago

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Inbound Call Center/Client Representative
  • Waypoint Services For Women Children and Families
  • Rapids, IA FULL_TIME
  • DescriptionPOSITION SUMMARYWaypoint's Critical Services department is currently seeking a member to join our Coordinated Entry Call Center team to provide information and referrals to clients. This is...
  • 7 Days Ago

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Account Services Representative III - Life and Annuity Contact Center
  • Zinnia
  • Rapids, IA FULL_TIME
  • WHO WE ARE: Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-...
  • 10 Days Ago

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Radiology Supervisor- Marion Imaging Center
  • Mercy Medical Center - Cedar Rapids
  • Marion, IA FULL_TIME
  • This position will be located at the Marion Imaging Center! Job Duties/Essential Functions Leadership Competencies Leading Formulates a future course that reflects departmental needs and is aligned wi...
  • 11 Days Ago

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Supervisor - Sedlacek Center - Mercy Medical Center - Cedar Rapids
  • Mercy Medical Center - Cedar Rapids
  • Rapids, IA FULL_TIME
  • Summary This position supports Mercy's philosophy of patient centered care by providing leadership for the development, implementation, maintenance and evaluation of the clinical programs and services...
  • 13 Days Ago

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Supervisor, Radiology
  • Mercy Medical Center - Cedar Rapids
  • Rapids, IA FULL_TIME
  • This position will be located at the#Marion Imaging Center! Job Duties/Essential Functions # Leadership Competencies # Leading Formulates a future course that reflects departmental needs and is aligne...
  • 18 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Iowa City, IA area

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Senior Imaging Technologist/Imaging Technologist - UICC Quad Cities Urgent Care (60%) ($5,000 Sign-on Incentive) - For Hires New to UI
  • University of Iowa
  • Iowa City, IA
  • The University of Iowa Community Clinics intends to hire for two positions at either the Imaging Technologist classifica...
  • 3/28/2024 12:00:00 AM

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Neurology - Polysomnographic Technologist
  • University of Iowa
  • Iowa City, IA
  • The University of Iowa Hospitals and Clinics department of Neurology is seeking a Polysomnographic Technologist to work ...
  • 3/28/2024 12:00:00 AM

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80-100% Staff Nurse, Electrophysiology (No nights, weekends, or holidays - Sign-on Incentive Available!) - UI Heart and Vascular Center
  • University of Iowa
  • Iowa City, IA
  • Qualified candidates with a minimum of 2 years of RN experience may be eligible for a sign-on incentive of up to $10,000...
  • 3/28/2024 12:00:00 AM

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Staff Nurse - Ambulatory Surgery Center -EYE Team - 100% (Sign on incentive for hires new to UI)
  • University of Iowa
  • Iowa City, IA
  • Sign-on incentive: Qualified candidates with a minimum of two years of experience are eligible for a sign-on bonus up to...
  • 3/28/2024 12:00:00 AM

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Neurology Clinic - Clinic Services Specialist
  • University of Iowa
  • Iowa City, IA
  • The University of Iowa Hospitals and Clinics department of Neurology is seeking a Clinical Services Specialist to provid...
  • 3/28/2024 12:00:00 AM

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Staff Nurse - Urology Clinic /OR/ Procedure Suite (50%-100%)
  • University of Iowa
  • Iowa City, IA
  • Sign-on incentive: Qualified candidates are eligible for a sign-on bonus up to $10,000 The University of Iowa Hospitals ...
  • 3/28/2024 12:00:00 AM

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Supervisory Diagnostic Radiological Technologist
  • Department of Veterans Affairs
  • Iowa City, IA
  • Summary The Iowa City Veterans Affairs Health Care System is recruiting for 1 full-time Supervisory Diagnostic Radiologi...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (In Office) - North Liberty, IA
  • beatthebitter.com
  • North Liberty, IA
  • **Customer Service Representative (In Office) - North Liberty, IA** Location North Liberty, Iowa, United States of Ameri...
  • 3/26/2024 12:00:00 AM

Iowa City is a city in Johnson County, Iowa, United States. It is the home of the University of Iowa and county seat of Johnson County, at the center of the Iowa City Metropolitan Statistical Area. The U.S. Census Bureau estimated the city's population at 75,798 in 2017, making it the state's fifth-largest city. Iowa City is the county seat of Johnson County. The metropolitan area, which encompasses Johnson and Washington counties, has a population of over 171,000. Iowa City was the second capital of the Iowa Territory and the first capital city of the State of Iowa. The Old Capitol building i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,458 to $71,110
Iowa City, Iowa area prices
were up 0.8% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020