Inbound Contact Center Supervisor jobs in Inglewood, CA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Supervisor
  • First City Credit Union
  • Altadena, CA FULL_TIME
  • The Contact Center Supervisor will assume, but not be limited to, the following responsibilities:

    • Ensures staff is fully trained in all aspects of their positions and communicates any changes to procedures or promotional information in a timely manner.
    • Appropriately schedules staff to ensure proper coverage while satisfying all applicable wage and hour laws.
    • Assesses staff performance through observation and review of work to provide continued feedback through discussion, coaching, and the performance appraisal process.
    • Monitors quality of telephone service, recommending and implementing service improvement standards.
    • Promotes effective employee relations and establishes close working relationships with other members of the credit union.
    • Maintains current in-depth knowledge of credit union policies and procedures and all other areas of accountability, including products and services.
    • Accountable for preparing weekly reports to measure call abandonment and efficiency of agents.

    The successful candidate will possess the following education, knowledge and skillsets:

    • Some continuing education in business or finance preferred
    • Minimum three years experience in a call center, lending operations or new accounts in a financial institution
    • Minimum two years supervisory experience preferred
    • Personal computer proficiency with Microsoft Word and Excel
    • Excellent written and verbal communication, customer service and sales skills
    • Excellent critical thinking skills

    We provide competitive compensation and benefits package that includes:

    • Health, dental, and vision plans
    • 401(k) plan
    • Life insurance
    • Paid Time Off (PTO) Plan
    • Paid holidays

    EOE

  • 14 Days Ago

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Medicare Advantage - Contact Center Supervisor
  • University of California - Los Angeles Health
  • Los Angeles, CA FULL_TIME
  • DescriptionTake on a key leadership role within an award-winning health system. Help improve patient experiences and operational efficiency with a world-class healthcare team. Take your career in an e...
  • 6 Days Ago

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Medicare Advantage - Contact Center Supervisor
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • DescriptionTake on a key leadership role within an award-winning health system. Help improve patient experiences and operational efficiency with a world-class healthcare team. Take your career in an e...
  • 6 Days Ago

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Principal Contact Center Engineer
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • DescriptionThe Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health’s Enterprise Contact Center, including the des...
  • 19 Days Ago

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Assistant Manager Contact Center
  • Shield California Health
  • Valencia, CA FULL_TIME
  • Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of...
  • 23 Days Ago

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Contact Center Representative II
  • City of Hope
  • Duarte, CA FULL_TIME
  • About City of Hope City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in ...
  • 1 Day Ago

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0 Inbound Contact Center Supervisor jobs found in Inglewood, CA area

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RS Service Team Lead A&P $5000 Sign On Bonus Eligible
  • Gulfstream Aerospace Corporation
  • Los Angeles, CA
  • RS Service Team Lead A&P $5000 Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensation range for this role...
  • 3/28/2024 12:00:00 AM

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Call Center Sales Representative
  • Sears Auto
  • Los Angeles, CA
  • to review our company Privacy Policy. Location: Call Center Sales Representative in Los Angeles, CA at Sears Home Servic...
  • 3/28/2024 12:00:00 AM

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Sales and Reservations Coordinator Hyatt Place | Hyatt House LAX
  • RCMI HOSPITALITY MANAGEMENT LLC
  • Los Angeles, CA
  • Job Description Job Description The Sales and Reservations Coordinator will work closely with Director of Sales, Directo...
  • 3/28/2024 12:00:00 AM

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Customer Experience Supervisor
  • PayPal, Inc.
  • Los Angeles, CA
  • Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal e...
  • 3/27/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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RS Service Team Lead A&P $5000 Sign On Bonus Eligible
  • Gulfstream Aerospace Corporation
  • Hawthorne, CA
  • RS Service Team Lead A&P $5000 Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensation range for this role...
  • 3/26/2024 12:00:00 AM

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RS Service Team Lead A&P $5000 Sign On Bonus Eligible
  • Gulfstream Aerospace Corporation
  • Lynwood, CA
  • RS Service Team Lead A&P $5000 Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensation range for this role...
  • 3/26/2024 12:00:00 AM

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Call Center Sales Representative
  • Sears
  • Los Angeles, CA
  • to review our company Privacy Policy. Location: Call Center Sales Representative in Los Angeles, CA at Sears Home Servic...
  • 3/25/2024 12:00:00 AM

Inglewood is a city in southwestern Los Angeles County, California in the Los Angeles metropolitan area. As of the 2010 U.S. Census, the city had a population of 109,673. It was incorporated on February 14, 1908. The city is in the South Bay region of Los Angeles County. Los Angeles Stadium at Hollywood Park is currently under construction in the city and, when completed around 2020, will be the new home of both the National Football League's Los Angeles Rams and Los Angeles Chargers. The city is also close to Los Angeles International Airport....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$60,876 to $84,126
Inglewood, California area prices
were up 3.2% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020