Inbound Contact Center Supervisor jobs in Indiana

About Woodlawn Health: Woodlawn Health is located in Fulton and Marshall County, Indiana. We are a rural health system earning the right to care for our community! Our flagship hospital and three rural clinics are located in Rochester, Indiana. We also have clinics in Akron and Argos, Indiana.

Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide! When you join the Woodlawn Family, you have opportunities to bring your family to events such as breakfast with the Easter Bunny, Woodlawn Picnic, and other things throughout the year.

Our core values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.

PRIMARY DUTIES:

• Assumes the responsibility of being the highest ranking administrative person in charge of the facility when other higher ranking administrators are not in house.
• Assesses, evaluates, intervenes on inpatient wound care needs of patients.
• Assists in the monthly scheduling process as needed. Determines adequate staffing coverage on the nursing units is maintained to the best level possible by assessing the number and level of personnel needed to provide quality patient care. Adjusts staffing and assignments appropriately by calling in or sending home staff as deemed necessary.
• Other duties as needed.

EDUCATIONAL REQUIREMENTS AND QUALIFICATIONS:

• Currently licensed in the state of Indiana as an RN. Maintains this licensure and provides any licensure renewals or changes to Human Resources.
• For the Wound Care Specialist role, a master’s degree in nursing and wound certification is required.
• Must possess Basic Life Support certification or obtain prior to providing direct patient care. Maintains BLS certification per hospital policy.
• Must possess and maintain Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Neonatal Resuscitation Program (NRP) certification or be willing to obtain within reasonable time frame after hire.
• Temperature, Airway, Blood pressure, Lab work, Emotional support (S.T.A.B.L.E.) certification is desirable but not required.

Shift: Nights

WOODLAWN HEALTH OFFERS:

• Tuition Assistance
• Loan Forgiveness
• Certification Pay
• Low nurse patient ratios
• Free education/training