Inbound Contact Center Supervisor jobs in Huntington Beach, CA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Representative-OB2
  • Dental Implants GPS - REMOTE
  • Point, CA FULL_TIME
  • We are looking for a highly motivated contact center agent who is motivated by helping people change their lives and being highly compensated for it! If you have a passion for self development, are of a growth mindset, and have an unstoppable drive to be a top performer then you are a great fit for our team.

    What we offer:

    • Fully Remote Position
    • Schedule: Monday - Saturday 7:30am - 3:30pm. Two Saturdays per month.
    • Hourly wage: $22 - $24 per hour plus bonus.

    What we do

    When patients first come to our practice they are broken. They feel that their confidence and self esteem has left them and their life is severely impacted. We meet them where they are at and bring them to a place of confidence, joy, happiness and their overall life improves! we do that by restoring their smile in one day with the GPS procedure.

    Some of your duties may include:

    • Managing a book of business
    • Inbound, and outbound calls
    • Exemplifying an emotionally intelligent call
    • Creative texting campaign
    • Making 100 OBC's per day
    • Run and submit weekly reports
    • Learn and perform a specific sales model
    • Debrief calls to stay on top of call quality
    • Convert at 20% or higher
    • Track and interperate KPI's

    We offer a competitive salary with a great bonus structure. We pride ourselves on working hard to provide help to our patients and communities, for that reason we offer an outstanding benefit package including medical insurance benefits, paid vacation, paid holidays and 401k contributions.

  • 3 Days Ago

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Contact Center Representative
  • Animal Dermatology Group Inc
  • Newport, CA FULL_TIME
  • DescriptionAnimal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. AD...
  • 5 Days Ago

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Contact Center | CTI Concepts
  • TestingXperts
  • Newport, CA FULL_TIME
  • Company DescriptionWe are directly work with Infosys.Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 198,000 employees. From a capital of US$ 250...
  • 12 Days Ago

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Contact Center Training & Quality Manager
  • WSP USA
  • SCENIC AVE, CA OTHER
  • This Opportunity WSP is currently initiating a search for a Full-Time Contact Center Training & Quality Manager . This position will be based out of Costa Mesa, CA. The Training & Quality Manager is r...
  • 2 Days Ago

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Huntington, CA PART_TIME
  • The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web...
  • 1 Month Ago

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Contact Center Quality Assurance and Training Manager
  • WSP Global
  • Costa Mesa, CA FULL_TIME
  • This Opportunity WSP is currently initiating a search for a Full-Time Contact Center Quality Assurance and Training Manager. This position will be based out of Costa Mesa, CA. The Quality Assurance (Q...
  • 1 Month Ago

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0 Inbound Contact Center Supervisor jobs found in Huntington Beach, CA area

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RS Service Team Lead A&P $5000 Sign On Bonus Eligible
  • Gulfstream Aerospace Corporation
  • Long Beach, CA
  • RS Service Team Lead A&P $5000 Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensation range for this role...
  • 3/28/2024 12:00:00 AM

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Senior Technical Customer Care Associate
  • Fortune Brands & Security, Inc.
  • Irvine, CA
  • **Senior Technical Customer Care Associate** * 3 Parker, Irvine, CA 92618, USA * Full-time * Department: Customer Servic...
  • 3/28/2024 12:00:00 AM

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Sales and Reservations Coordinator Hyatt Place | Hyatt House LAX
  • RCMI HOSPITALITY MANAGEMENT LLC
  • Los Angeles, CA
  • Job Description Job Description The Sales and Reservations Coordinator will work closely with Director of Sales, Directo...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • Placentia, CA
  • > > **Customer Service Representative** **Placentia , CA** **JOB ID: 7954** **JOB CATEGORY: Customer Service** **POSITIO...
  • 3/27/2024 12:00:00 AM

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CCSB - Customer Service Representative
  • Western Growers
  • Irvine, CA
  • **Description** Join our team of dedicated professionals who are committed to ensuring our clients can provide affordabl...
  • 3/27/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative I
  • Village Management Services, Inc
  • Laguna Woods, CA
  • Job Description Job Description JOB SUMMARY: Under supervision, answers resident and company requests for service both b...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Irvine, CA
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

Huntington Beach is a seaside city in Orange County in Southern California. The city is named after American businessman Henry E. Huntington. The population was 189,992 during the 2010 census, making it the most populous beach city in Orange County and the seventh most populous city in the Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area.[citation needed] Its estimated 2014 population was 200,809. It is bordered by Bolsa Chica Basin State Marine Conservation Area on the west, the Pacific Ocean on the southwest, by Seal Beach on the northwest, by Westminster on the north, by Fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$60,459 to $83,549
Huntington Beach, California area prices
were up 3.0% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020