Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Center Supervisor - Job Summary:
Join the team as a Center Supervisor and play a vital role in overseeing teaching staff, managing classroom activities, and ensuring compliance with regulatory standards. This leadership position is crucial for maintaining high standards, focusing on adherence to Louisiana Dept. of Education (LDE) Performance Standards and state licensing requirements.
Responsibilities:
- Computer Literacy: Proficient in MS Word, Excel, PowerPoint, Outlook, Procare, and other facility programs.
- Communication Skills: Effectively communicate with staff, parents, children, volunteers, and visitors.
- Mission Understanding: Demonstrated understanding of the It Takes a Village Academy mission.
- Cultural Competence: Work harmoniously with diverse backgrounds, understanding societal dynamics.
- Team Collaboration: Collaborate with a broad range of people from diverse cultural, ethnic, and socio-economic backgrounds.
- Advocacy: Advocate for program participants, believing in their capacity to grow and change.
- Rule Adherence: Adhere to and enforce center rules and requirements.
- Holistic Approach: Work holistically as part of a team toward successful outcomes for program participants.
- Confidentiality: Maintain confidentiality with respect to personnel and agency information.
Essential Duties:
- Professionalism: Maintain annual training requirements and fulfill LDOE In-Service continuing education hours.
- Administration: Undertake administrative management responsibilities indicated by the Director.
- Supervision: Supervise closing employees, support school operations, and close premises when required.
- Flexibility: Assist in opening and closing the school and supervise school operations in the Director's absence.
- Financial Oversight: Understand cost control, conduct bookkeeping tasks, and manage payroll efficiently.
- Communication Tools: Utilize CRM, LifeCubby, and Procare efficiently for daily operations and parent interactions.
- Enrollment: Conduct school tours, enroll children, and maintain accurate information in Procare.
Requirements:
- Education: BA in Early Childhood Education and 2 years of teaching and supervisory experience.
or
- Alternate Education: BA in Elementary Education, an AA in Early Childhood Education, or a CDA with a preschool setting and 3 years of teaching and supervisory experience.
If you are passionate about early childhood education, possess strong leadership skills, and meet the specified requirements, we encourage you to apply for this fulfilling opportunity.
equal-opportunity employer
0 Inbound Contact Center Supervisor jobs found in Houma, LA area