Inbound Contact Center Supervisor jobs in Houma, LA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

D
Center Supervisor
  • DW Bridges
  • Orleans, LA FULL_TIME
  • Center Supervisor - Job Summary:

    Join the team as a Center Supervisor and play a vital role in overseeing teaching staff, managing classroom activities, and ensuring compliance with regulatory standards. This leadership position is crucial for maintaining high standards, focusing on adherence to Louisiana Dept. of Education (LDE) Performance Standards and state licensing requirements.


    Responsibilities:

    - Computer Literacy: Proficient in MS Word, Excel, PowerPoint, Outlook, Procare, and other facility programs.
    - Communication Skills: Effectively communicate with staff, parents, children, volunteers, and visitors.
    - Mission Understanding: Demonstrated understanding of the It Takes a Village Academy mission.
    - Cultural Competence: Work harmoniously with diverse backgrounds, understanding societal dynamics.
    - Team Collaboration: Collaborate with a broad range of people from diverse cultural, ethnic, and socio-economic backgrounds.
    - Advocacy: Advocate for program participants, believing in their capacity to grow and change.
    - Rule Adherence: Adhere to and enforce center rules and requirements.
    - Holistic Approach: Work holistically as part of a team toward successful outcomes for program participants.
    - Confidentiality: Maintain confidentiality with respect to personnel and agency information.


    Essential Duties:

    - Professionalism: Maintain annual training requirements and fulfill LDOE In-Service continuing education hours.
    - Administration: Undertake administrative management responsibilities indicated by the Director.
    - Supervision: Supervise closing employees, support school operations, and close premises when required.
    - Flexibility: Assist in opening and closing the school and supervise school operations in the Director's absence.
    - Financial Oversight: Understand cost control, conduct bookkeeping tasks, and manage payroll efficiently.
    - Communication Tools: Utilize CRM, LifeCubby, and Procare efficiently for daily operations and parent interactions.
    - Enrollment: Conduct school tours, enroll children, and maintain accurate information in Procare.


    Requirements:

    - Education: BA in Early Childhood Education and 2 years of teaching and supervisory experience.

    or

    - Alternate Education: BA in Elementary Education, an AA in Early Childhood Education, or a CDA with a preschool setting and 3 years of teaching and supervisory experience.


    If you are passionate about early childhood education, possess strong leadership skills, and meet the specified requirements, we encourage you to apply for this fulfilling opportunity.


    equal-opportunity employer

  • 19 Days Ago

C
Center supervisor
  • CSL
  • Westwego, LA FULL_TIME
  • Responsibilities : Mgr Center Has overall authority for center operations production goals, monitor net yields, and implement improvement plans as required. Meet daily, weekly and monthly deadlines an...
  • 27 Days Ago

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Center supervisor
  • CSL Plasma
  • Westwego, LA FULL_TIME
  • Responsibilities : Mgr Center Meet daily, weekly and monthly deadlines and maintain operational records. Manage all inventories to the optimum levels by maximizing efficiencies, customer service level...
  • 1 Month Ago

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RN Supervisor - Greenbriar Community Care Center
  • Greenbriar Community Care Center
  • Slidell, LA FULL_TIME,OTHER
  • Are you ready to join an organization that has a reputation for outstanding leadership, innovation, and industry expertise. Our employees use their creativity and talent to invent new solutions, meet ...
  • 19 Days Ago

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Reference Lab Supervisor
  • The Blood Center
  • Orleans, LA FULL_TIME
  • Reference Lab Supervisor (New Orleans) The Blood Center Reference Laboratory team helps save lives every day! We are at the forefront of patient care and provide ongoing training plus an engaged and r...
  • 1 Month Ago

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Housekeeping Supervisor
  • Hampton Inn & Stes NO Con Center
  • Orleans, LA FULL_TIME
  • Job Summary The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are clea...
  • 22 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Houma, LA area

Houma (/ˈhoʊmə/ HOH-mə) is the largest city in the parish seat of Terrebonne Parish, Louisiana, United States and the largest principal city of the Houma–Bayou Cane–Thibodaux Metropolitan Statistical Area. The city's powers of government have been absorbed by the parish, which is now run by the Terrebonne Parish Consolidated Government. The population was 33,727 at the 2010 census, an increase of 1,334 over the 2000 tabulation of 32,393. Many unincorporated areas are adjacent to the city of Houma. The largest, Bayou Cane, is an urbanized area commonly referred to by locals as being part of Hou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$52,652 to $72,761
Houma, Louisiana area prices
were up 1.2% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020