Inbound Contact Center Supervisor jobs in Hastings, NE
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Billing Supervisor
- Contact Government Services, LLC
-
Lincoln, NE
FULL_TIME
-
Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Ensures accurate observance of e-billing requirements and processes.
- Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
- Ensures timely invoice submission to clients, based on established timelines.
- Creates and distributes ad hoc operational and billing reports to management as requested.
- Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
- Supports internal and external auditors as requested.
- Supervises e-billing and receivables staff.
- Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
- Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
- Delegates assignments and projects to staff as appropriate
Qualifications:- Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
- High attention to detail, outstanding organizational skills and the ability to manage time effectively.
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
- Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
- Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
- Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
- Ability to work both independently and as part of a cross-functional, collaborative team.
- Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
- Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
- Two years of supervisory experience in similar role and ability to assume a leadership role.
- Advanced knowledge of MS Applications to include Excel, Outlook, and Access.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 2 Months Ago
Account Services Representative II - Life and Annuity Contact Center
- Zinnia
-
Lincoln, NE
FULL_TIME
- WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
- 2 Months Ago
Maintenance Supervisor
- Elwood Care Center
-
Elwood, NE
FULL_TIME
- The Maintenance Supervisor coordinates maintenance throughout the facility to ensure a safe environment for residents of the Elwood Care Center & Assisted Living in Elwood, NE. The Maintenance Supervi...
- 8 Days Ago
Clinical Supervisor
- Family Medical Center of Hastings
-
Hastings, NE
FULL_TIME
- DescriptionSUMMARY OF POSITIONThe Clinical Supervisor must be able to juggle multiple priorities, communicate effectively, and work well with other members of the team. They should be task-oriented in...
- 2 Months Ago
Contact specialist
- Nebraska Public Power District
-
Columbus, NE
FULL_TIME
- Position Summary This position has primary responsibility for all District customer inquiries and satisfaction of contacts made through the Centralized Customer Care Center by providing resolution to ...
- Just Posted
Contact specialist
- Nebraska Public Power District
-
Kearney, NE
FULL_TIME
- Position Summary This position has primary responsibility for all District customer inquiries and satisfaction of contacts made through the Centralized Customer Care Center by providing resolution to ...
- Just Posted
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0 Inbound Contact Center Supervisor jobs found in Hastings, NE area
Travel Nurse RN - ICU - Intensive Care Unit - $2,069 per week
- Hiring Now!
-
Hastings, NE
- Fusion Medical Staffing-Nursing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Hasti...
- 5/8/2024 12:00:00 AM
Utilities Manager (Rendering and Wastewater)
- American Foods Group, LLC
-
Gibbon, NE
- Overview: Gibbon Packing, LLC, an American Foods Group Company has opportunities for a Utilities Manager (Rendering and ...
- 5/8/2024 12:00:00 AM
Communications Rep
- Catholic Health Initiatives
-
Grand Island, NE
- **Overview** **CHI is looking for a PRN Communications Rep - hours of work will be between 6pm-6am.** **Location:** CHI ...
- 5/7/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $2,069 per week
- Hiring Now!
-
Grand Island, NE
- Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Grand Island, Nebraska...
- 5/7/2024 12:00:00 AM
Plasma Center Manager
- Grifols
-
Kearney, NE
- Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives ...
- 5/7/2024 12:00:00 AM
Merchandising Sales Associate
- Tractor Supply Company
-
Kearney, NE
- Overall Job Summary This position is responsible for traveling with the Field Activity Support Team (FAST) to stores wit...
- 5/7/2024 12:00:00 AM
Research Molecular Biologist
- Agricultural Research Service
-
Clay Center, NE
- Summary This position is located in the United States Department of Agriculture, Agricultural Research Service, U.S. Mea...
- 5/6/2024 12:00:00 AM
Education Program Director
- Ombudsman Educational Services
-
Grand Island, NE
- Ombudsman Educational Services, a growing, dynamic organization with a social mission to offer hope, is seeking an Educa...
- 4/27/2024 12:00:00 AM
About Hastings, Nebraska
Hastings is a city and county seat of Adams County, Nebraska, United States. The population was 24,907 at the 2010 census. It is known as the town where Kool-Aid was invented by Edwin Perkins in 1927, and celebrates that event with the Kool-Aid Days festival every August. Hastings is also known for Fisher Fountain, and during World War II operated the largest Naval Ammunition Depot in the United States. It was chosen because of it centralized location from North to South and East and West in the country. This made it quicker to send ammunition by train to wherever needed.
According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$50,129 to $69,270
Hastings, Nebraska area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020