Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
CHI LakeWood Health provides long-term care family practice-clinic 15-bed critical-access hospital public health and assisted living services. Nestled in Baudette MN just minutes from Lake of the Woods and Zippel Bay State Park. Enjoy natures playground lake living trails unique shopping and dining! We serve patients and their loved ones in Lake of the Woods County and the surrounding area. Check out the link for more info on Baudette MN https://www.ci.baudette.mn.us/.
Under the direction of the EVS Director, the EVS Supervisor works collaboratively with the EVS Director, other EVS Supervisors, Team Leaders and Staff to assure the daily assignments and goals are met. This position will primarily work on the hospital floors and patient rooms and handle the day to day activities, wipe samples, and training needs of the departments; tracking of supply use, patient discharge information (Epic bed board as needed), linen utilization, new hire onboarding, and staff scheduling. This role will communicate with hospital staff, EVS staff, visitors, and patients on a regular basis. In addition, this role provides support to staff in the form of ongoing training and competency development. This role maintains adequate supply levels through ordering and par level assessment. This role performs quality assurance monitoring and room cleanliness checks and communicates results to various chains of commands.
Required Education (for CHI Leadership Job Levels from Supervisor through President) | Sys/Div/Mkt/Local Supervisor – Bachelor’s Degree and minimum of 1 year experience in the discipline OR 3 years’ experience in the discipline OR Master’s Degree and no experience |
Required Education for Staff Job Levels | High school diploma or equivalent |
Required Minimum Experience | 3-5 years |
Required Minimum Knowledge, Skills and Abilities | Must possess strong knowledge of environmental practice; strong knowledge of applicable codes and standards; professional cleaning standards. Must understand change management and demonstrate good communication and interpersonal skills. Must be motivated, a self-starter, a team player, and be able to work with minimal supervision. Must be proficient with MS software (Word, Excel, Power Point). Must demonstrate a flexible work style |
PREFERRED Education and/or Experience | College classes in computer or technical training. Certificate in ES |
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0 Inbound Contact Center Supervisor jobs found in Grand Forks, ND area