Inbound Contact Center Supervisor jobs in Goose Creek, SC
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Contact Center Team Lead
- Roper St. Francis Healthcare
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Ladson, SC
FULL_TIME
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Job Summary:The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subsequent retraining of tenured staff, as warranted. Must be able to provide excellent customer service and support in receiving, researching, and resolving all patient and/or staff inquiries. Must have a thorough and demonstrated knowledge of all task related to call center operations, problem solving, office protocols, first call resolution and customer service. Must be able to process and deliver reports accurately with minimal supervision within a designated timeframe.
**This position is remote and occasionally reports on-site to the Ladson office location.**
Minimum Qualifications: Education: High school diploma or equivalent in education is required.
Experience: Minimum of three years’ experience in a Healthcare call center setting, or billing agency with knowledge of medical terminology and hospital billing. Work experience involving outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is highly preferred. Knowledge of grammar, spelling and punctuation is mandatory.
Licensure/Certification: Not Applicable
Knowledge/Skills: Basic computer skills, PC and Windows experience required. Also requires use of general office equipment including, but not limited to: telephone, calculator, fax machine, printer, typewriter and copier. Excellent written and verbal communication skills. Good organizational skills to effectively deal with staff and insurance company representatives via telephone. Able to effectively handle multiple priorities and deadlines.
Other: Ability to maintain the confidentiality of sensitive information. Accommodates change required to meet departmental and organizational goals and needs. Performs other duties assigned. - 11 Days Ago
MRI Supervisor
- Trident Medical Center
-
Charleston, SC
FULL_TIME
- Introduction Do you want to join an organization that invests in you as an MRI Supervisor? At Trident Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to sup...
- 15 Days Ago
Supervisor House Admin PRN
- Colleton Medical Center
-
Walterboro, SC
FULL_TIME
- Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your ca...
- 22 Days Ago
Trauma RN Supervisor
- Trident Medical Center
-
Charleston, SC
FULL_TIME
- Introduction Do you want to join an organization that invests in you as a Trauma Supervisor? At Trident Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to s...
- 15 Days Ago
Laboratory Supervisor - Microbiology
- Trident Medical Center
-
Charleston, SC
FULL_TIME
- Introduction Do you want to join an organization that invests in you as a Lab Supervisor of Microbiology? At Trident Medical Center, you come first. HCA Healthcare has committed up to $300 million in ...
- 27 Days Ago
Nursing House Supervisor
- Colleton Medical Center
-
Walterboro, SC
FULL_TIME
- Do you have the career opportunities as a RN Nursing House Supervisor you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your ca...
- 1 Month Ago
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0 Inbound Contact Center Supervisor jobs found in Goose Creek, SC area
Neuro Oncology Registered Nurse
- Trident Medical Center
-
Charleston, SC
- Description SIGN ON BONUS AVAILABLE TO ELIGIBLE CANDIDATES Are you looking for a place to deliver excellent care patient...
- 4/26/2024 12:00:00 AM
Medical Surgical Registered Nurse
- Trident Medical Center
-
Charleston, SC
- Description Introduction Are you looking for a place to deliver excellent care patients deserve? At Trident Medical Cent...
- 4/26/2024 12:00:00 AM
ICU RN Weekend Nights
- Trident Medical Center
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Charleston, SC
- Description Introduction Are you looking for a place to deliver excellent care patients deserve? At Trident Medical Cent...
- 4/26/2024 12:00:00 AM
X-Ray-Interventional Rad Cross-Training Tech
- Trident Medical Center
-
Charleston, SC
- Description Sign-on bonus & Relocation Assistance Available for Qualified Candidates Are you a registered X-Ray Technolo...
- 4/26/2024 12:00:00 AM
Surgical Oncology RN Clinical Nurse Coordinator
- Trident Medical Center
-
Charleston, SC
- Description Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Cl...
- 4/26/2024 12:00:00 AM
Clinical Nurse Coordinator RN Emergency Room
- Hiring Now!
-
Charleston, SC
- Description Introduction Do you have the career opportunities as a Clinical Nurse Coordinator RN Emergency Room you want...
- 4/25/2024 12:00:00 AM
RN Telemetry
- Hiring Now!
-
Charleston, SC
- Description Introduction Do you have the career opportunities as a Telemetry Registered Nurse you want in your current r...
- 4/25/2024 12:00:00 AM
Moncks Corner Emergency Room RN
- Moncks Corner Medical Center
-
Moncks Corner, SC
- Description Introduction Do you have the career opportunities as a Moncks Corner Emergency Room RN you want in your curr...
- 4/24/2024 12:00:00 AM
About Goose Creek, South Carolina
Goose Creek is a city in Berkeley County in the U.S. state of South Carolina. The population was 35,938 at the 2010 census. Most of the Naval Weapons Station Charleston is in Goose Creek. As defined by the U.S. Office of Management and Budget, and used only by the U.S. Census Bureau and other Federal agencies for statistical purposes, Goose Creek is included within the Charleston-North Charleston-Summerville metropolitan area and the Charleston-North Charleston Urbanized Area.
Goose Creek is located in southern Berkeley County at 33°0′N 80°2′W / 33.000°N 80.033°W / 33.000; -80.033 (32.9955,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,522 to $71,200
Goose Creek, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020