Inbound Contact Center Supervisor jobs in Gastonia, NC

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Sales Representative I
  • TruGreen
  • Mount Holly, NC FULL_TIME
  • R20876
    100844

    10830 Quality Drive, Charlotte, North Carolina 28278

    TruGreen accepts applications on an ongoing basis.

    Job Description

    TruGreen Contact Center Sales Representative

    Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.

    We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.

    At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.

    and find yourself with a satisfying and rewarding career.

    What's In it for YOU!
    • Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
    • Opportunities to grow your career
    • Competitive wages - guaranteed weekly base compensation and uncapped sales commission, start earning immediately
    • Affordable medical and prescription drug plans
    • Financial health resources, including 401k and Worker's Compensation
    • Training & Development
    • Paid Time Off/Sick Leave
    • See more on our Benefits page


    Your Responsibilities

    As a TruGreen Contact Center Sales Representative, you will help new and existing customers find the right lawn care maintenance plans, by receiving inbound and placing outbound calls. Every day on the job will bring new, exciting challenges as you generate leads and close sales, identify customer needs and provide service/product solutions, and enter accurate data while speaking with customers.

    Job Requirements
    • People Skills: interacting and engaging with people to help us build customers for life
    • Communication Skills: ability to efficiently communicate TruGreen treatment plans and offerings during at-home or phone conversations
    • Listening Skills: humble and willing to listen to people to learn their needs and find appropriate solutions
    • Sales Skills: knowledge of sales and up-selling techniques (e.g. overcoming objections, closing sales, suggestive selling) to help close sales and achieve objectives
    • Computer Skills: data entry skills as well as basic knowledge of Microsoft Word, Excel, Windows and Outlook
    • Daytime, evenings, and weekend schedules available


    As America's number one lawn care company, TruGreen is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can Live Life Outside .

    Ability to speak, read and write fluently in English is required.

    You MUST BE physically located in the United States while performing this job.

    TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

    Pay Ranges
    $27,669.00 - $51,188.00

    This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

    TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

    We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit or to request an application accommodation, please visit

    California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

    TruGreen performs pre-employment testing.

    To view our disclaimer,

    About the Company:
    TruGreen



  • 1 Month Ago

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Practice Supervisor - FryeCare Woman's Center
  • Watertown Regional Medical Center
  • Hickory, NC FULL_TIME
  • Frye Regional PhysiciansDescription Job Description: Responsible for day-to-day supervision of front office, nurses or other clinicians and allied health staff. COMPANY DESCRIPTION Frye Regional Medic...
  • 1 Month Ago

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Center Quality Assurance Supervisor at Shelby
  • Join Parachute
  • Shelby, NC FULL_TIME
  • Who Are We? Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book don...
  • Just Posted

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Registered Dietician and Health Center Supervisor
  • COVENANT VILLAGE INC
  • GASTONIA, NC OTHER
  • Job Details Job Location: Gastonia NC - GASTONIA, NC Salary Range: Undisclosed DescriptionCovenant Village has been recognized as a Great Place to Work for 3 consecutive years! We are looking for a te...
  • 15 Days Ago

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Registered Nurse (RN) Supervisor
  • Lenoir Healthcare Center
  • Lenoir, NC FULL_TIME,PART_TIME
  • $5,000 SIGN-ON BONUS for full time! RN SUPERVISOR - SKILLED NURSING FACILITY Competitive Pay The RN Supervisor is to provide direct nursing care to the residents and supervise the day-to-day nursing a...
  • 10 Days Ago

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Practice Supervisor-FryeCare Family
  • Frye Regional Medical Center
  • Hickory, NC FULL_TIME
  • Job Description:Responsible for day-to-day supervision of front office, nurses or other clinicians and allied health staff. COMPANY DESCRIPTIONFrye Regional Medical Center, located in the beautiful fo...
  • 10 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Gastonia, NC area

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Center Administrator - Gastonia
  • Humana
  • Gastonia, NC
  • Become a part of our caring community and help us put health first The Manager, Clinic/Center Administration plans and d...
  • 3/28/2024 12:00:00 AM

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Sales & Service Contact Center Representative
  • Comporium, Inc.
  • Rock Hill, SC
  • Comporium is a diversified communications company providing a Quintuple Play of five servicesvoice, video, data, wireles...
  • 3/27/2024 12:00:00 AM

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Stratascale Client Advisor - Charlotte
  • Stratascale
  • Charlotte, NC
  • Job Summary: The Client Advisor will focus on developing new business with existing customers and acquiring new customer...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Provider Relations
  • CorVel Corporation
  • Charlotte, NC
  • ** Customer Service Representative - Provider Relations** **Job Category****:** Administrative (Field) **Requisition Num...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Charlotte, NC
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

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Supervisor - Customer Service - Remote
  • Dfinsolutions
  • Charlotte, NC
  • Title: Supervisor - Customer Service - Remote Location: Charlotte, NC, US Description: Donnelley Financial Solutions (DF...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • Charlotte, NC
  • > > **Customer Service Representative** **Charlotte , NC** **JOB ID: 7867** **JOB CATEGORY: Customer Service** **POSITIO...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Key Benefit Administrators, Inc.
  • Charlotte, NC
  • Customer Service We are excited to welcome a ***Customer Service Representative*** - **Work at Home** (CSR) to our growi...
  • 3/24/2024 12:00:00 AM

Gastonia is the largest city in and county seat of Gaston County, North Carolina, United States. It is also the second largest satellite city of the Charlotte area, behind Concord. The population was 71,741 at the 2010 Census. In 2016, the population had increased to 75,536. Gastonia is the 13th largest city in North Carolina. It is part of the Charlotte metropolitan area, officially designated the Charlotte Metropolitan Statistical Area (MSA). Gastonia has experienced steady growth, with a population increase between 2000 and 2010 of nearly 8.2%, according to the U.S. Census Bureau. According...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$53,187 to $73,500
Gastonia, North Carolina area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020