Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Would you like to make a positive difference in the lives of everyone who works and lives around underground utilities in Alabama?
Alabama 811 is the state one call notification center for the state of Alabama. We process notification of proposed excavation activities and notify member underground facility owners to mark their facilities prior to the excavation activities to reduce potential damages to the facilities and protect the public.
In the role of Contact Center Agent, you will play a meaningful role in the operation of Alabama 811 by processing incoming locate requests.
What does this involve? You will:
Located in Fultondale, Alabama, Alabama 811 provides exceptional benefits, strong starting salary, and an encouraging work family. Alabama 811 promotes a policy of equal opportunity in all aspects of employment including recruitment, hiring, transfer, promotion, compensation, benefits, and training -- to all employees without regard to religion, age, sex, sexual orientation, gender identity, national origin, race, color, disability, genetic information, creed, Vietnam-era or disabled veteran status.
To be considered for this position you will need:
This is an hourly role which will report directly to the Contact Center Supervisor.
Job Types: Full-time, Part-time
Salary: From $18.00 per hour (after 90 days)
Expected hours: 40 per week
Benefits:
Schedule:
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0 Inbound Contact Center Supervisor jobs found in Gadsden, AL area