Inbound Contact Center Supervisor jobs in Frederick, MD

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Customer Service Inbound/Outbound I
  • Partnered Staffing - Kelly Services
  • Frederick, MD FULL_TIME
  • Company Description

    Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, health care and home care. Kelly Services is an Equal Opportunity Employer.

    Job Description

    Answers inbound customer calls

    Researches and solves general billing issues

    Handles customer requests that come through mail and emails

    Identifies whether customer calls should be forwarded to appropriate staff and completes call transfer, if necessary

    Responsible for completing multiple paperwork forms to resolve customer issues.

    Generates customer letters in response to customer queries

    Recognizes, documents, and alerts Team Leaders and Supervisors of customer contact trends.

    Participates in department and company meetings.

    Experience with Microsoft Office Excel/Word/PowerPoint is preferred

    Other duties assigned.


    Qualifications

    High School Diploma

    1 years Customer Service Experience

    Prior experience in an administrative function

  • Just Posted

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Contact Center Supervisor - Founding Farmers
  • Founding Farmers
  • Potomac, MD FULL_TIME
  • CONTACT CENTER SUPERVISOR NOW HIRING: FULL TIME **Please note this position is onsite at our office located in District Heights, MD** $20-$22/HOUR Our Contact Center Supervisors understand all aspects...
  • 11 Days Ago

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Supervisor - Business Operations Contact Center (DMCS)
  • Maximus Services, LLC
  • Tysons, VA FULL_TIME
  • Description & Requirements Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their gove...
  • 13 Days Ago

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Contact Center Representative
  • Golden Key Group
  • Landover, MD FULL_TIME
  • About GKG With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced m...
  • 20 Days Ago

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MSR Contact Center
  • TOPSIDE FEDERAL CREDIT UNION
  • Fredericksburg, VA OTHER
  • Job Details Job Location: Massaponax - Fredericksburg, VA Position Type: Part Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Category: Entry Lev...
  • 20 Days Ago

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Corporate Trainer - Contact Center
  • TEKsystems
  • Winchester, VA FULL_TIME
  • TEKsystems is currently hiring for a Full-Time Corporate Trainer in a contact center environment for a Fortune 100 Credit Union in the Winchester, VA area! This position will not be a fully remote opp...
  • 21 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Frederick, MD area

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Customer Service Associate
  • Dow Jones & Company, Inc.
  • Gaithersburg, MD
  • Job Description: About Our Organization: Dow Jones is a global provider of news and business information, delivering con...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States (+1 more locations)
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • NIH Federal Credit Union
  • Bethesda, MD
  • Member Service Representative Description This opening is for our Clinical Center Branch located in the NIH Campus at *B...
  • 3/27/2024 12:00:00 AM

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Remote Open Enrollment CSR
  • 1st Choice, LLC
  • Frederick, MD
  • Job Description Job Description 1st Choice is actively hiring a team of dedicated and professional Call Center Represent...
  • 3/26/2024 12:00:00 AM

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Remote Open Enrollment CSR
  • 1st Choice, LLC
  • Mount Airy, MD
  • Job Description Job Description 1st Choice is actively hiring a team of dedicated and professional Call Center Represent...
  • 3/26/2024 12:00:00 AM

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Historic Preservation Steward - Woodworking
  • Stewards Individual Placement
  • Frederick, MD
  • ** Historic Preservation Steward - Woodworking** ? AddThis Sharing Buttons Individual Placement/Internships Frederick, M...
  • 3/26/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Silver Spring, MD
  • Store - DC-SILVER SPRING, MD Deliver friendly customer service, help customers shop our store and find what they're look...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/26/2024 12:00:00 AM

Frederick is located in Frederick County in the northern part of the state of Maryland. The city has served as a major crossroads since colonial times. Today it is located at the junction of Interstate 70, Interstate 270, U.S. Route 340, U.S. Route 40, U.S. Route 40 Alternate and U.S. Route 15 (which runs north–south). In relation to nearby cities, Frederick lies 46 miles (74 km) west of Baltimore, 49 miles (79 km) north and slightly west of Washington, D.C., 24 miles (39 km) southeast of Hagerstown, Maryland, and 71 miles (114 km) southwest of Harrisburg, Pennsylvania. The city's coordinates ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$58,242 to $80,486
Frederick, Maryland area prices
were up 1.3% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020