Inbound Contact Center Supervisor jobs in Fort Lauderdale, FL

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Billing Supervisor
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Billing Supervisor

    Employment Type: Full-Time, Mid-Level

    Department: Financial   


    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    - Ensures accurate observance of e-billing requirements and processes.

    - Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.

    - Ensures timely invoice submission to clients, based on established timelines.

    - Creates and distributes ad hoc operational and billing reports to management as requested.

    - Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.

    - Supports internal and external auditors as requested.

    - Supervises e-billing and receivables staff.

    - Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.

    - Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.

    - Delegates assignments and projects to staff as appropriate


    Qualifications:

    - Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.

    - High attention to detail, outstanding organizational skills and the ability to manage time effectively.

    - Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.

    - Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.

    - Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.

    - Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.

    - Ability to work both independently and as part of a cross-functional, collaborative team. 

    - Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.

    - Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.

    - Two years of supervisory experience in similar role and ability to assume a leadership role.

    - Advanced knowledge of MS Applications to include Excel, Outlook, and Access.


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com


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  • 4 Days Ago

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Patient Contact Center Representative
  • Athena Medical Management Group LLC
  • Springs, FL FULL_TIME
  • Job Title: Call Center/Customer Service It's fun to work in a company where people truly BELIEVE in what they're doing! Customer Service/Call Center Representative Are you an experienced Customer Serv...
  • 24 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 1 Month Ago

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Patient Contact Center Representative - Healthcare
  • Athena Medical Management Group LLC
  • Coral Springs, FL FULL_TIME
  • Purpose: The call center scheduling coordinator supports Athena Medical Group Centers by becoming the liaison between our company and its current and potential patients. The role of each call center s...
  • 10 Days Ago

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Contact Center Specialist - Bengali Bilingual (Hybrid/Remote)
  • Kinship Health
  • Davie, FL FULL_TIME
  • JOB PURPOSE: The Contact Center Specialist is responsible to receive, triage, process and/or investigate, as necessary, all inbound phone / emails inquiries. The role will ensure that they resolve req...
  • 4 Days Ago

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Call center supervisor
  • Inktel
  • Hollywood, FL FULL_TIME
  • Driven by our Passion for People, our Supervisors are eager to execute the ins and outs of excellence. Important requirement : To be considered, candidates must have at least 3 years of paratransit ca...
  • 19 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Fort Lauderdale, FL area

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Sr. Customer Service Representative 07.01.2022 Fort Lauderdale
  • sixt.it
  • Fort Lauderdale, FL
  • As a Sr. Customer Service Representative for the Contact Center, you will be is responsible for assisting the Supervisor...
  • 3/29/2024 12:00:00 AM

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CLIENT SUPPORT ASSISTANT II - Social Services
  • Care Resource
  • Fort Lauderdale, FL
  • Essential Job Responsibilities Welcomes clients into the agency and provides orientation/education regarding the agency ...
  • 3/29/2024 12:00:00 AM

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Call Center Representative
  • YMCA of South Florida
  • Fort Lauderdale, FL
  • The Call Center Representative engages members and guests over the phone, responds to their needs, and promotes informat...
  • 3/29/2024 12:00:00 AM

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Sr. Customer Service Representative 01/07/2022 Fort Lauderdale
  • Sixt Rent a Car
  • Fort Lauderdale, FL
  • As a Sr. Customer Service Representative for the Contact Center, you will be is responsible for assisting the Supervisor...
  • 3/28/2024 12:00:00 AM

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Systems Network Analyst, Senior - Customer Service Desk
  • Broward County, FL
  • Fort Lauderdale, FL
  • Salary : $78,881.95 - $125,895.00 Annually Location : Plantation, FL Job Type: Full-Time Job Number: 1412004 Department:...
  • 3/28/2024 12:00:00 AM

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Human Services Supervisor (Counseling Unit - Nancy J Cotterman Center)
  • Broward County, FL
  • Fort Lauderdale, FL
  • Salary: $68,259.34 - $108,940.92 Annually Location : Oakland Park 33334, FL Job Type: Full-Time Job Number: 1412018 Depa...
  • 3/28/2024 12:00:00 AM

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Service Center Director
  • Daher
  • Pompano Beach, FL
  • Job Title Service Center Director Job Description Summary Take off with Daher! Daher is an aircraft manufacturer and an ...
  • 3/28/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

Fort Lauderdale (/ˈlɔːdərdeɪl/) is a city in the U.S. state of Florida, 28 miles (45 km) north of Miami. It is the county seat of Broward County. As of the 2017[update] census, the city has an estimated population of 180,072. Fort Lauderdale is a principal city of the Miami metropolitan area, which was home to an estimated 6,158,824 people in 2017. The city is a popular tourist destination, with an average year-round temperature of 75.5 °F (24.2 °C) and 3,000 hours of sunshine per year. Greater Fort Lauderdale, encompassing all of Broward County, hosted 12 million visitors in 2012, including...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$52,656 to $72,766
Fort Lauderdale, Florida area prices
were up 2.9% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020