Inbound Contact Center Supervisor jobs in Fontana, CA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Remote Contact Center Specialist
  • Barbara's Answering Services
  • Claremont, CA FULL_TIME
  • Full Job Description

     

    Interested candidates should send their resume to (billing@ barbaras answering service. com)


    Barbara's Answering Services is to provide a world-class customer experience, starting with the Contact Center, in line with its industry-disrupting Ultimate Intelligent TechLuxury Electric Vehicle and related product and service offerings. The Contact Center Specialist for Barbara's Answering Services Customer Support Contact (Call) Center will be one of a tight-knit internal team serving as the company’s representative to inquiries from leads and drivers. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience.


    This position will be responsible for responding in a timely, accurate, effective, and friendly manner to any and all inquiries as part of a team tasked with developing and enhancing relationships with current and future Barbara's Answering Services drivers, as well as with internal and 3rd party teams and vendors to ensure issues are optimally and efficiently resolved. Successful associates will work well in a demanding environment with both independent and team priorities, will contribute to the ongoing upkeep of knowledge content and will stay apprised of company offerings, and will provide valuable, actionable insights from the Voice of the Customer to drive optimal product, service and process offerings.

    The Candidate will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. Work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

    Basic Qualifications:

     

    • Minimum 3 years of relevant, successful work experience, including customer service and administrative tasks
    • High School diploma or GED
    • Excellent verbal and written communication skills
    • Exceptional customer service skills and ability to make intuitively sound decisions to support a positive experience for the driver, supporting both the driver and the company
    • Ability to effectively prioritize and multitask with or without direction
    • Proficient with computer programs such as Microsoft Windows, Office, Outlook, and Salesforce. Ability to effectively navigate web browsers and multiple internal systems
    • Ability to follow verbal and written instructions with attention to detail
    • Passion to learn new and innovative automotive technologies and related offerings
    • Self-motivated to stay on top of product details, updates and changes
    • Helpful attitude to assist and teach others on the team
    • Establish and maintain positive, cooperative, working relationships internally and externally
    • Work in a team-based environment and achieve common goal
    • Schedule flexibility
    • Excited about providing best-in-class customer service in a cutting-edge industry


     Benefits

     

    • Equity grants for every employee
    • Healthcare dental vision benefits (Free for you/discounted for family)
    • 401(k) options
    • Relocation assistance reimbursement
    • Casual dress code relaxed work environment
    • Culturally diverse, progressive atmosphere
    • “Soul of Faraday” community outreach team

    Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

     Benefits

     

    • Equity grants for every employee
    • Healthcare dental vision benefits (Free for you/discounted for family)
    • 401(k) options
    • Relocation assistance reimbursement
    • Casual dress code relaxed work environment
    • Culturally diverse, progressive atmosphere
    • “Soul of Faraday” community outreach team

    Barbara's Answering Services is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
     

  • 2 Months Ago

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Supervisor, Inbound - FP - Greco - US
  • Sysco
  • Ontario, CA FULL_TIME
  • Company: US1985 Greco Concord South CaliforniaZip Code:91761Minimum Level of Education:High School or EquivalentMinimum Years of Experience:1 YearEmployment Type:Full TimeTravel Percentage: Compensati...
  • Just Posted

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Call center supervisor
  • PIH Health
  • Menifee, CA FULL_TIME
  • The IDS Call Center Supervisor reports directly to IDS Call Center Management. He / She creates a smooth functioning environment through staff leadership, by setting and achieving objectives through i...
  • 20 Days Ago

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Call Center Supervisor
  • Quality Mobile Home Services
  • Elsinore, CA FULL_TIME
  • Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Call Center Supervisor! WHY YOU SHOULD JOIN OUR TEAM We are a leading compa...
  • 23 Days Ago

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Distribution Center IT Supervisor
  • TJX Companies
  • Ontario, CA FULL_TIME
  • Come to work and be ready to think on your feet, grow your skills, and embrace the many opportunities. Our Distribution Centers are the key to getting new products out to TJ Maxx, Marshalls, HomeGoods...
  • 1 Month Ago

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Call Center Supervisor
  • Quality Mobile Home Services
  • Elsinore, CA FULL_TIME
  • Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Call Center Supervisor! WHY YOU SHOULD JOIN OUR TEAM We are a leading compa...
  • 18 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Fontana, CA area

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Senior Technical Customer Care Associate
  • Fortune Brands & Security, Inc.
  • Irvine, CA
  • **Senior Technical Customer Care Associate** * 3 Parker, Irvine, CA 92618, USA * Full-time * Department: Customer Servic...
  • 3/28/2024 12:00:00 AM

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Client Services Associate
  • SPS North America, Inc
  • Santa Ana, CA
  • Job Details Level Experienced Job Location DBSA - Santa Ana, CA Position Type Full Time Salary Range $18.00 Job Category...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • Placentia, CA
  • > > **Customer Service Representative** **Placentia , CA** **JOB ID: 7954** **JOB CATEGORY: Customer Service** **POSITIO...
  • 3/27/2024 12:00:00 AM

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CCSB - Customer Service Representative
  • Western Growers
  • Irvine, CA
  • **Description** Join our team of dedicated professionals who are committed to ensuring our clients can provide affordabl...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative I
  • Village Management Services, Inc
  • Laguna Woods, CA
  • Job Description Job Description JOB SUMMARY: Under supervision, answers resident and company requests for service both b...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Irvine, CA
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

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Preschool Services Coordinator for San Bernardino South West Unit
  • St. Elizabeth's Medical Center
  • San Bernardino, CA
  • SUMMARY: Under the direct supervision of the Program Manager is responsible for coordinating the services and support av...
  • 3/25/2024 12:00:00 AM

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Director of Animal Services
  • City of Mission Viejo, CA
  • Mission Viejo, CA
  • Salary: $140,441.60 - $200,116.80 Annually Location : Animal Shelter - 28095 Hillcrest Drive Mission Viejo, CA Job Type:...
  • 3/24/2024 12:00:00 AM

Fontana (/fɒnˈtænə/) is a city in San Bernardino County, California. Founded by Azariel Blanchard Miller in 1913, it remained essentially rural until World War II, when entrepreneur Henry J. Kaiser built a large steel mill in the area. It is now a regional hub of the trucking industry, with Interstate 10 and State Route 210 transecting the city from east to west, and Interstate 15 passing diagonally through its northwestern quadrant. It is home to the largest of the San Bernardino County system libraries, a renovated historic theater, a municipal park, and the Auto Club Speedway on the site of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$58,008 to $80,162
Fontana, California area prices
were up 3.0% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020