Inbound Contact Center Supervisor jobs in Florence, AL

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Supervisor Distribution Center Shipping
  • Ashley Furniture
  • Dumas, MS FULL_TIME
  • Build Your Career with Ashley

    Operations Supervisor

    What Will You Do?

    You will plan, direct, and assign work activities in a distribution department. Support and implement policies and procedures and recommend improvements in operation methods, equipment, people, materials and working conditions. Manage and improve functional areas and institute performance measures through use and interpretations of Continuous Improvement tools. Improve working conditions and processes (safety, quality, productivity, and cost) including supporting and directing employee to participate in improvement programs.

    What Do You Need?

    • High School Diploma or equivalent, Required
    • Associate Degree in Supervisory Management or related field, Desired
    • 2 years in a manufacturing or distribution center environment, Required
    • Previous experience in supervision, Required
    • Experience in Manufacturing or warehouse equipment and department processes, Required.

    Who We Are

    At Ashley, we're more than a 're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

    Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.

    Apply today and find your home at Ashley

    Benefits We Offer

    • Health, Dental, Vision, Employee Assistance Program
    • Paid Vacation, Holidays, and Your Birthday off
    • Generous Employee Discount on home furnishings
    • Professional Development Opportunities
    • Ashley Wellness Centers (location specific) and Medical Tourism
    • Telehealth
    • 401(k) and Profit Sharing
    • Life Insurance

    Our Core Values

    • Honesty & Integrity
    • Passion, Drive, Discipline
    • Continuous Improvement/Operational Excellence
    • Dirty Fingernail
    • Growth Focused

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

    Corporate Social Responsibility

    We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

  • Just Posted

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Supervisor Distribution Center Receiving
  • Ashley Furniture
  • Dumas, MS FULL_TIME
  • Build Your Career with Ashley Operations Supervisor What Will You Do? You will plan, direct, and assign work activities in a distribution department. Support and implement policies and procedures and ...
  • Just Posted

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Supervisor Distribution Center Shipping
  • Ashley Furniture
  • Guntown, MS FULL_TIME
  • Build Your Career with Ashley Operations Supervisor What Will You Do? You will plan, direct, and assign work activities in a distribution department. Support and implement policies and procedures and ...
  • 2 Days Ago

A
Supervisor Distribution Center Receiving
  • Ashley Furniture
  • Guntown, MS FULL_TIME
  • Build Your Career with Ashley Operations Supervisor What Will You Do? You will plan, direct, and assign work activities in a distribution department. Support and implement policies and procedures and ...
  • 2 Days Ago

A
Supervisor Distribution Center Receiving
  • Ashley Furniture
  • Rienzi, MS FULL_TIME
  • Build Your Career with Ashley Operations Supervisor What Will You Do? You will plan, direct, and assign work activities in a distribution department. Support and implement policies and procedures and ...
  • 4 Days Ago

A
Supervisor Distribution Center Shipping
  • Ashley Furniture
  • Rienzi, MS FULL_TIME
  • Build Your Career with Ashley Operations Supervisor What Will You Do? You will plan, direct, and assign work activities in a distribution department. Support and implement policies and procedures and ...
  • 4 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Florence, AL area

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Night shift 10:30 PM - 6:30 AM Care Partner Every other weekend off
  • Pegasus Senior Living
  • Florence, AL
  • Shift Options:Night shift 10:30 PM - 6:30 AM Care Partner Every other weekend off Do you have a passion to serve Seniors...
  • 3/28/2024 12:00:00 AM

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Mobile Associate - Retail Sales>
  • T-Mobile
  • Florence, AL
  • T-Mobile - 403 Cox Creek Pkwy [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers ...
  • 3/28/2024 12:00:00 AM

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FT Customer Solutions Representative (Work From Home)>
  • Master Lock
  • Florence, AL
  • [Call Center / Remote] - Anywhere in U.S. / $17.79 per hour / Medical, dental & vision / 401K / PTO / Equipment provided...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Florence, AL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent - Work From Home>
  • American Logistics
  • Florence, AL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a C...
  • 3/27/2024 12:00:00 AM

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Human Resources Officer
  • International Fertilizer Development Center
  • Muscle Shoals, AL
  • About IFDC IFDC is a public international organization active in 27 countries in Africa, Asia, and America. IFDC uniquel...
  • 3/26/2024 12:00:00 AM

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Medical Billing Specialist I - Remote
  • Hardin Medical Center
  • Savannah, TN
  • Description FLSA Employment Status: Nonexempt/Hourly This is primarily a remote position, with 2 days per week required ...
  • 3/25/2024 12:00:00 AM

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RN Case Manager, Home Health
  • Centerwell
  • Athens, AL
  • **Become a part of our caring community and help us put health first** **As a Home Health RN Case Manager, you will:** P...
  • 3/24/2024 12:00:00 AM

Florence is a city in, and the county seat of, Lauderdale County, Alabama, United States, in the state's northwest corner. According to the 2010 census, the city's population was 39,319. Florence is the largest and principal city of the Florence-Muscle Shoals Metropolitan Statistical Area (which includes Muscle Shoals, Sheffield, and Tuscumbia metropolitan areas in Colbert and Lauderdale counties). Florence is considered northwestern Alabama's primary economic hub. Annual tourism events include the W. C. Handy Music Festival in the summer and the Renaissance Faire in the fall. Landmarks in Flo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$46,759 to $64,617
Florence, Alabama area prices
were up 1.3% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020