Inbound Contact Center Supervisor jobs in Fitchburg, MA

Shift: Monday- Friday 5:00am - until finish

Anticipated salary range: $75,000 - $85,000
Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 05/19/2024 *if interested in opportunity, please submit application as soon as possible

Job Summary

The Supervisor, Warehouse Operations supervises a team of Inbound Associates and ensures that receiving, storage, put away, replenishment operations are safe and efficient. With responsibility the Supervisor continually monitors efficiency and quality metrics, assigns work and provides coaching to supervised staff, and addresses a variety of operational issues. The Supervisor directly contributes to Cardinal Health’s customer service reputation by ensuring that shipments are on-time and of high quality, develops the Warehouse Operations talent pool, and enhances operational excellence.

Responsibilities

• Direct and manage a team of 15 warehouse associates to achieve timely distribution and receipt of products and motivate employees to ensure that predetermined productivity and quality standards including cycle times, picks per hour, shortages and overages, among others
• Monitor site productivity standards and hold associates accountable to daily, weekly, monthly metrics; provide timely feedback and initiate corrective action process when needed  
• Adhere to budgetary guidelines, and work to meet Distribution Center objectives and operational goals while maintaining standards pertaining to quality and inventory
• Responsible for continuous improvement projects and initiatives (ex. Gemba walks, Kaizen workshops, takt boards, etc)
• Perform daily scheduling of the work force to ensure proper staffing to select, replenish, restock, locate and ship merchandise in a productive and cost-efficient manner
• Coordinate maintenance of equipment, guiding both preventive maintenance and coordinating all necessary repairs
• Active engagement in employee development, which includes training, coaching, counseling, and performance appraisals
• Majority of work day is spent on the floor while balancing administrative duties
• Collaborate with cross functional teams at all levels within the organization, specifically within HR groups on a daily basis
• Interview and make hiring decisions for lead and associate level roles  
• Maintain general responsibility for disciplinary process in the area of counseling, oral and written warnings; ensure a productive work climate in the warehouse operation
• Prepare ad hoc reports, as necessary using Excel
• Responsible for accurate timekeeping, attendance/PTO records and ensure scheduling is maintained 
• Hold staff accountable for conducting work in a safe manner while enforcing Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities
• Assist with EHS audits, conduct Job Safety Observations (JSO), properly record and manage safety incidents, monitor employee safety behaviors/practices and provide feedback
• Assist with QRA audits and QRA non-conformance issues to properly address, conduct housekeeping observations and ensure employees complete required QRA training and documentation 
   

Qualifications

• High school diploma or GED preferred; Bachelor’s degree a plus
• 2-3 years related experience preferred
• Prior experience with continuous improvement projects and initiatives
• Strong written and verbal communication skills
• Previous experience leading a team
• Strong knowledge of Microsoft Office Excel
• Experience working within ERP’s preferred   

What is expected of you and others at this level

• Coordinates and supervises the daily activities of business support, technical or production staff in an assigned area
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Applies expertise to solve standard and non-standard problems within own area
• Role models Cardinal Health's high ethical standards and code of conduct
• Provides direction in discussing and creating development plans
• Provides input into succession planning process for own work area 
• Aligns individual goals for self and others with work area/functional goals

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.