Inbound Contact Center Supervisor jobs in El Cajon, CA
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 18 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 22 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- Just Posted
Contact Center Specialist I - SRS Copley - Day Shift - PRN
- Sharp Healthcare
-
San Diego, CA
FULL_TIME
- [H.S. Diploma or Equivalent Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint ...
- Just Posted
Center Supervisor
- Community Action Partnership of San Luis Obispo County, Inc.
-
Poway, CA
FULL_TIME
- Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
- 28 Days Ago
Call Center Supervisor
- Ladgov Corporation
-
San Diego, CA
FULL_TIME
- Job Title: Call Center Supervisor.Location: La Jolla Village Drive San Diego, CA 92161Schedule: Mon-FriQualifications:Minimum two years of overall telephone operating experience. Specific experience i...
- 7 Days Ago
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0 Inbound Contact Center Supervisor jobs found in El Cajon, CA area
Senior Manager Customer Support
- Component Control - A Camp Company
-
San Diego, CA
- Overview: CAMP Systems is the leading provider of aircraft compliance and health management services to the global busin...
- 4/16/2024 12:00:00 AM
Patient Services Representative - Chula Vista Medical Plaza
- San Ysidro Health
-
Chula Vista, CA
- Position Summary: Performs clerical duties to support the daily business activities of the department. Responsible for t...
- 4/16/2024 12:00:00 AM
Customer Service Representative Supervisor Remote (WFH)
- Cognitive Medical Systems, Inc.
-
San Diego, CA
- Aux Aux + + + + + + + + + + + + + + + + + + + + + + + Aux **Customer Service Representative Supervisor Remote (WFH)** **...
- 4/15/2024 12:00:00 AM
Retail Customer Service Team Member
- Michaels Stores, Inc.
-
Chula Vista, CA
- Store - S.DG-CHULA VISTA, CA Deliver friendly customer service, help customers shop our store and find what they're look...
- 4/15/2024 12:00:00 AM
Senior Manager Customer Support
- Component Control - a CAMP Company
-
San Diego, CA
- Overview: CAMP Systems is the leading provider of aircraft compliance and health management services to the global busin...
- 4/14/2024 12:00:00 AM
TEMPORARY SERVICES SHOPS SUPERVISOR I
- Department of the Navy - Agency Wide
-
San Diego, CA
- Summary You will serve as a TEMPORARY SERVICES SHOPS SUPERVISOR I in the DEPARTMENT OF NAVY to include work sites of Por...
- 4/13/2024 12:00:00 AM
Bilingual Dental Patient Service Representative
- Royalty Hospitality Staffing
-
San Diego, CA
- Performs clerical duties to support the daily business activities of the department. Responsible for the following: answ...
- 4/13/2024 12:00:00 AM
TEMPORARY SERVICES SHOPS SUPERVISOR I
- Department of the Navy - Agency Wide
-
San Diego, CA
- Summary You will serve as a TEMPORARY SERVICES SHOPS SUPERVISOR I in the DEPARTMENT OF NAVY to include work sites of Por...
- 4/12/2024 12:00:00 AM
About El Cajon, California
El Cajon (/ɛlkəˈhoʊn/; Spanish: [elkaˈxon]) is a city in San Diego County, California, United States, 17 mi (27 km) east of Downtown San Diego. The city, located in a valley surrounded by mountains, has acquired the nickname of "The Box." Its name originated similarly, from the Spanish phrase "el cajón," which means "the box" or "the drawer."...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$58,207 to $80,438
El Cajon, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020