Inbound Contact Center Supervisor jobs in Edmond, OK

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Avaya Contact Center
  • Sira Consulting Inc
  • Oklahoma, OK FULL_TIME
  • Please find below the JD for this requirement. We are looking for Avaya UC resource.

    JD –

    Should have 7 years of experience in managing Avaya Aura technology.

    Handling CCT L2 / L3 / L4 tasks for Avaya Contact Center and Unified Technology.

    Preparing RCA and handling P1/P2/P3/P4 issues.

    Hands-on experience on Avaya Technologies like CM, SM, SMGR, SDM, ACR

    Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.

    Working understanding of Avaya Breeze, Avaya Contact Center

    Avaya Aura Routing ,Avaya aura Implementations & Servicing.

    Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.

    Good understanding PSTN concepts like, TFN, DID, ANI, etc.

    Worked on routing Protocols Like SIP and H323, TCP,TLS

    Worked on Avaya Voice implementation Solution .

    Customer satisfaction approach.

    Campus Voice Network Design and Integration.

    Enterprise Avaya Voice Network Design and Implementation.

    Understanding of design concepts.

    Good Understanding of Cisco IPT like CUCM, CUC will be added advantage.

    Working experience in Vendor, OEM will be an added advantage.

    Avaya Certification

    Job Type: Full-time

    Pay: $39,771.80 - $150,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift

    Work Location: On the road

  • 12 Days Ago

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Temporary Hurricane Contact Center Agent
  • MCI Military Recruitment
  • Oklahoma, OK TEMPORARY
  • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
  • 18 Days Ago

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Temporary Hurricane Contact Center Agent
  • MCI Jobs
  • Oklahoma, OK TEMPORARY
  • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
  • 18 Days Ago

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Temporary Hurricane Contact Center Agent
  • MCI Careers
  • Oklahoma, OK TEMPORARY
  • LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
  • 19 Days Ago

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Contact Center Representative- 100% Remote
  • Tivly
  • Oklahoma, OK FULL_TIME
  • DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
  • 2 Days Ago

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Omni Channel Contact Center Agent
  • Vyve Broadband
  • Shawnee, OK FULL_TIME
  • Get paid to talk, listen, and resolve issues!!Remote Contact Center Agent (salary range - $29,000.00-$35,000.00 annually, PLUS annual bonus of 5% of base pay) Amazing Benefits: Courtesy cable, interne...
  • 1 Month Ago

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0 Inbound Contact Center Supervisor jobs found in Edmond, OK area

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Customer Service Rep Part-Time
  • APMEX
  • Oklahoma City, OK
  • Job Details Job Location APMEX DOWNTOWN - Oklahoma City, OK Position Type Part Time Education Level High School Salary R...
  • 4/26/2024 12:00:00 AM

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Hospice Home Care Consultant
  • Valir Health
  • Oklahoma City, OK
  • Job Description Job Description Job Summary: The Hospice Home Care Consultant will build referral relationships with fac...
  • 4/25/2024 12:00:00 AM

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Billing, Collection Specialist-61400
  • Variety Care, Inc.
  • Oklahoma City, OK
  • Department : Billing Position : Collection Specialist Employee Category : Non-Exempt Reporting Relationship : Manager of...
  • 4/25/2024 12:00:00 AM

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Customer Service Advisor
  • Anthology Inc
  • Oklahoma City, OK
  • Job Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a...
  • 4/24/2024 12:00:00 AM

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Patient Service Representative (Float) - Bilingual Required (English / Spanish)
  • Variety Care, Inc.
  • Oklahoma City, OK
  • Department : Administration Position : Patient Service Representative - Float Employee Category : Non-Exempt Reporting R...
  • 4/24/2024 12:00:00 AM

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Client Retention Specialist (Bilingual)
  • RENT ONE
  • Oklahoma City, OK
  • CLIENT RETENTION SPECIALIST (Bilingual) Rent One is proud to provide our customers with affordable home furnishings and ...
  • 4/22/2024 12:00:00 AM

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Outbound Member Engagement Scheduling Coordinator - OKC - Remote
  • Signify Health
  • Edmond, OK
  • MUST RESIDE IN THE STATE OF OKLAHOMA Starting hourly rate $15.00, with unlimited monthly commission potential. 10 days o...
  • 4/22/2024 12:00:00 AM

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Lifeguard - Pelican Bay Aquatic Center
  • Sport Advisory
  • Edmond, OK
  • **SEASONAL LIFEGUARD** **The Sports Facilities Companies - Pelican Bay Aquatics Center** *LOCATION: Edmond, OK* **DEPART...
  • 4/22/2024 12:00:00 AM

Edmond is a city in Oklahoma County, Oklahoma, United States, and a part of the Oklahoma City metropolitan area in the central part of the state. As of the 2010 census, the population was 81,405, making it the sixth largest city in the state of Oklahoma. The city limits are located on the northern border of Oklahoma City. Three major highways connect Edmond to downtown Oklahoma City: U.S. Route 77 (the Broadway Extension), which runs through the center of Edmond, and Interstate 35, which runs along the eastern side. Public transportation is provided by Citylink Edmond bus service. Additional...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$49,457 to $68,346
Edmond, Oklahoma area prices
were up 1.2% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020