Inbound Contact Center Supervisor jobs in Edison, NJ

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Representative - Edison
  • HMH HOSPITALS CORPORATION
  • Edison, NJ FULL_TIME
  • Our team members are the heart of what makes us better. 

    At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. 

    Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

    The Contact Center Representative will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests. This role interacts with a diverse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards.

     

    Multiple hybrid positions open in both our Edison and Neptune locations
     
    Hybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period
    Onsite training first 4 weeks of employment and candidates need to be available for the entire duration
     
    Schedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed)
    Saturday shift (remote) provides a day off during the week
  • 19 Days Ago

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Contact Center Representative - Edison
  • Hackensack Meridian Health
  • Edison, NJ FULL_TIME
  • Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture r...
  • 19 Days Ago

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Contact center analyst
  • HMH HOSPITALS CORPORATION
  • Edison, NJ FULL_TIME
  • Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in con...
  • 26 Days Ago

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Member Service -Contact Center
  • First Atlantic Federal Credit Union
  • Eatontown, NJ FULL_TIME
  • Would you like to join a growing, member-owned, not-for-profit financial institution that is one of the Best of the Best in Monmouth County per the Asbury Park Press Readers' Choice Awards? We have re...
  • 17 Days Ago

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Contact Center Quality Analyst
  • Hackensack Meridian Health
  • Edison, NJ FULL_TIME
  • Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture r...
  • 16 Days Ago

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Inbound Supervisor
  • Wonder
  • Cranford, NJ FULL_TIME
  • About the role In this role, you will serve as a Supervisor of our receivables team at Wonder's Commissary Kitchen by inspecting, receiving, processing and storing all perishable and non-perishable in...
  • 22 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Edison, NJ area

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Client Services Associate
  • SPS North America, Inc
  • New York, NY
  • Job Details Level Entry Job Location FCNY - New York, NY Position Type Full Time Salary Range $17.00 - $17.50 Hourly Job...
  • 3/29/2024 12:00:00 AM

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Fulltime Support Services Coordinator
  • The Family Center
  • New York, NY
  • The Family Center (TFC) is a nonprofit providing behavioral and mental health services, as well as social and legal serv...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • South Jersey Industries
  • Union, NJ
  • Position Summary **Please note, this position is not for immediate hire, rather it is for pipelining purposes for our Cu...
  • 3/28/2024 12:00:00 AM

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Expo Services Project Manager
  • MJH Life Sciences Multimedia Medical LLC
  • Cranbury, NJ
  • At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a...
  • 3/28/2024 12:00:00 AM

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Director Call Center Operations
  • Canyon Associates
  • Hanover, NJ
  • Call Center Operations Director Managing 5 Supervisors and a team of 45. The successful candidate will be instrumental i...
  • 3/27/2024 12:00:00 AM

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Medical Assistant/Patient Service Representative- Mount Sinai Doctors Medical Group - Full Time - Days
  • Mount Sinai Hospital
  • New York, NY
  • Job Description Responsible for effectively and efficiently providing patient procedures as ordered by the physician und...
  • 3/27/2024 12:00:00 AM

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Patient Access Coordinator - REMOTE
  • Weill Cornell Medical College
  • New York, NY
  • Title: Patient Access Coordinator - REMOTE Location: Midtown Org Unit: PO Access Center Work Days: Exemption Status: Non...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Interstate Waste Services
  • Bridgewater, NJ
  • Overview: Interstate Waste Services is Hiring Customer Service Inside Sales Interstate Waste Services is the most progre...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the township had a total area of 30.638 square miles (79.351 km2), including 29.940 square miles (77.543 km2) of land and 0.698 square miles (1.808 km2) of water (2.28%). Edison is on the east side of Raritan Valley (a line of communities in central New Jersey), along with Plainfield, and completely surrounds the borough of Metuchen, New Jersey, making it part of 21 pairs of "doughnut towns" in the state, where one municipality entirely surrounds another. The township borders East Brunswick Township, Highland Park, New Brunswick, Piscataway Townshi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$60,838 to $84,073
Edison, New Jersey area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020