Inbound Contact Center Supervisor jobs in Decatur, AL

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Supervisor
  • Sequence Health
  • Cullman, AL FULL_TIME
  • We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the training process, and managing ongoing employee development/career pathing programs. They will support teams after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and feedback. You should be analytical, supportive, and prepared to act as a resource to development for your team.  You must lead by example and invest genuinely in your team for the continued growth and success of the company, our clients, and our employees.

    Who We Are

    Sequence Health is a leading healthcare management company committed to serving our clients and their patients with high quality customer service using the latest computer and phone technology. We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow. We are growing and looking for people that want to grow with us. The mission at Sequence Health is to provide superior patient engagement solutions to healthcare organizations that significantly increase their lead capture, lead conversion to patient, and ultimately dramatically increase top line revenues while streamlining internal office operations.

    To succeed as a Supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support patients and customers. You should be supportive, communicative, and attentive.

    Contact Center Supervisor Responsibilities:

    • Hire, train, and prepare agents and Team Leads to provide high quality service.
    • Ensure SLAs are met, including fielding calls when there is high demand.
    • Ensure agents understand and comply with all departmental objectives, performance standards, and policies.
    • Support Team Leads and answer agent questions regarding best practices or difficult calls.
    • Attend and provide updates to clients during scheduled calls.
    • Handle client escalations about service.
    • Identify operational issues and suggest possible improvements.
    • Monitor and evaluate Team Lead and agent performance, providing learning opportunities, and coaching and counseling as needed.
    • Manage agent attendance, including time off planning, timecard corrections and attendance counseling.
    • Prepare reports and analyze data to assist management as they determine call center goals.
    • Work with other supervisors and management team members to support agents, maximize customer satisfaction and plan for growth.
    • Lead by example.

    Contact Center Supervisor Requirements:

    • High School Diploma or equivalent, but more education, especially in management, is preferred.
    • Call center, customer service, or supervisory experience may be required.
    • Proficiency with technology, especially computers, software applications, and phone systems.
    • Exceptional verbal and written communication skills.
    • Ability to coach, train, and motivate employees and evaluate their performance.
    • Excellent problem solving, leadership, and customer service skills.
    • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
  • 6 Days Ago

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Contact center
  • Avadian Credit Union
  • Huntsville, AL FULL_TIME
  • Apply Senior Contact Center Advocate Full-Time Huntsville, AL Contact Center Apply Job Type Full-time Description Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits ...
  • 1 Month Ago

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Contact Center Representative-Basic
  • Ascend Federal Credit Union
  • Tullahoma, TN OTHER
  • About Us Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership,...
  • 21 Days Ago

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Contact Center Representative (Basic)
  • Ascend Federal Credit Union
  • Tullahoma, TN OTHER
  • About Us Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership,...
  • 22 Days Ago

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Part Time Contact Center Representative (Basic)
  • Ascend Federal Credit Union
  • Tullahoma, TN PART_TIME
  • About Us Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership,...
  • 22 Days Ago

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Senior Contact Center Advocate | Full-Time
  • Avadian Credit Union
  • Huntsville, AL FULL_TIME
  • DescriptionSenior Contact Center Advocate - Full-TimeRate: $23 per hour Comprehensive Benefits PackageWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we...
  • 23 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Decatur, AL area

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Customer Experience Manager
  • Michaels Stores, Inc.
  • Huntsville, AL
  • Store - HUNTSVILLE-EAST, AL Deliver a customer centric shopping experience by managing and delivering effective front-en...
  • 3/28/2024 12:00:00 AM

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RN Case Manager, Home Health Full Time
  • CenterWell Primary Care
  • Huntsville, AL
  • Become a part of our caring community and help us put health first $10,000 Sign On Bonus Home Health RN Case Manager, yo...
  • 3/27/2024 12:00:00 AM

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Appliance Service Technician
  • ALLSOUTH APPLIANCE GROUP INC
  • Madison, AL
  • About the Job Do you like fixing things? Are you handy? Do you try to repair equipment before you call a repair man?" A ...
  • 3/27/2024 12:00:00 AM

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Full Time | Customer Service Representative
  • Sequence Health
  • Cullman, AL
  • Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value syste...
  • 3/26/2024 12:00:00 AM

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Retail Store Environment Team Member
  • Michaels Stores, Inc.
  • Madison, AL
  • Store - HUNTSVILLE-MADISON, AL Maintain a high standard of overall look and feel of the store which includes maintaining...
  • 3/26/2024 12:00:00 AM

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Store General Manager
  • Petco
  • Madison, AL
  • Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an e...
  • 3/25/2024 12:00:00 AM

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Full Time | Customer Service Representative
  • Sequence Health
  • Hanceville, AL
  • Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value syste...
  • 3/24/2024 12:00:00 AM

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RN Case Manager, Home Health
  • Centerwell
  • Athens, AL
  • **Become a part of our caring community and help us put health first** **As a Home Health RN Case Manager, you will:** P...
  • 3/24/2024 12:00:00 AM

The Tennessee River has traditionally been the northern border of the city and Morgan County, but a small portion of the city extends across the river into Limestone County between U.S. 31 and I-65. Major bodies of water in the city include Wheeler Lake, Flint Creek, Lake Morgan, and Chula Vista Lake, all estuaries of the Tennessee River. The city does extend to the other side of Flint Creek and the Refuge in the Indian Hills and Burningtree subdivision areas. There is also an inlet that extends one mile (2 km) into the city limits from Wheeler Lake called Dry Branch.[citation needed] The nort...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$50,146 to $69,298
Decatur, Alabama area prices
were up 1.3% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020