Inbound Contact Center Supervisor jobs in Columbia, MD

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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CONTACT CENTER SUPERVISOR
  • Korak Healthsource Group
  • Forest Hill, MD FULL_TIME
  • Additional InformationAll your information will be kept confidential according to EEO guidelines.
  • 15 Days Ago

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Contact Center Supervisor - Maryland
  • Live! Casino and Hotel Maryland
  • Hanover, MD FULL_TIME
  • Overview Why We Need Your Talents: The Contact Center Supervisor supports the operations of the Contact Center. The overall goal of the Contact Center Supervisor is to ensure all guest contacts are ha...
  • 2 Months Ago

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Contact center manager
  • RadNet
  • Owings Mills, MD FULL_TIME
  • Job Summary : Responsible for managing and overseeing a team of schedulers or specialty team members and their daily activities. Supports running of the contact center operations to ensure we provide ...
  • 20 Days Ago

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Contact center team
  • Facility SINAI CORPORATE
  • Randallstown, MD FULL_TIME
  • Summary Position Summary : Under the direction of the Contact Center Manager the Team Lead will assist with daily operations of the call center; such as scheduling, onboarding, coaching agents, traini...
  • 24 Days Ago

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Contact Center Representative
  • Live! Casino & Hotel - Maryland
  • Hanover, MD FULL_TIME
  • Overview Function (Scope and Main Purpose of Job) The overall goal of the Contact Center Agent is to ensure all communication, including calls and emails are handled in a professional and courteous ma...
  • 25 Days Ago

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Contact Center Team Manager
  • RadNet
  • Owings Mills, MD FULL_TIME
  • Job Summary: Responsible for managing and overseeing a team of schedulers or specialty team members and their daily activities. Supports running of the contact center operations to ensure we provide e...
  • Just Posted

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0 Inbound Contact Center Supervisor jobs found in Columbia, MD area

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Customer Service Associate
  • Dow Jones & Company, Inc.
  • Gaithersburg, MD
  • Job Description: About Our Organization: Dow Jones is a global provider of news and business information, delivering con...
  • 3/28/2024 12:00:00 AM

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Region Customer Relations Specialist
  • Critter Control, Inc.
  • Baltimore, MD
  • ** Region Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** REGIO022682...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States (+1 more locations)
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • NIH Federal Credit Union
  • Bethesda, MD
  • Member Service Representative Description This opening is for our Clinical Center Branch located in the NIH Campus at *B...
  • 3/27/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Silver Spring, MD
  • Store - DC-SILVER SPRING, MD Deliver friendly customer service, help customers shop our store and find what they're look...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/26/2024 12:00:00 AM

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Senior Practice Innovation Analyst
  • Crowell & Moring
  • Washington, DC
  • Job Description Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and A...
  • 3/25/2024 12:00:00 AM

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Physical Evaluation Board Liaison Officer Assistant
  • Laredo Technical Services
  • Bethesda, MD
  • Job Description Job Description We are looking for a full-time Physical Evaluation Board Liaison Officer Assistant. This...
  • 3/24/2024 12:00:00 AM

The center of Columbia is located at 39°12.5′N 76°52′W / 39.2083°N 76.867°W / 39.2083; -76.867. Because it is unincorporated, there is confusion over the exact limits of Columbia. In the strictest definition, Columbia comprises only the land governed under covenants by the Columbia Association. This is a considerably smaller area than the census-designated place (CDP) as defined by the United States Census Bureau. The CDP has a total area of 32.2 square miles (83.4 km2), of which 31.9 square miles (82.7 km2) are land and 0.3 square miles (0.7 km2), or 0.80%, are water. The CDP includes a nu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$55,651 to $76,905
Columbia, Maryland area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020