Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
JOB TITLE: |
Learning Center Supervisor |
FLSA STATUS: |
Non Exempt |
|
DEPARTMENT: |
Education & Childcare |
P.L. 101-630 |
Yes |
|
REPORTS TO: |
Education & Childcare Director |
UNIFORM REQUIRED: |
No |
|
SALARY RANGE |
5 |
APPROVED ON: |
04/06/2021 |
|
FUNDING SOURCE: |
General Fund |
FUNDING EXPIRATION: |
Recurring |
|
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
AUTHORITY/SUPERVISORY RESPONSIBILITIES: Shall manage the employees in the Little Bears Learning Center.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Successful candidates will be able to pass a drug and background screening, and successfully pass a TB test.
EDUCATION/EXPERIENCE:
CERTIFICATES, LICENSES, REGISTRATIONS:
COMPUTER OPERATIONS
LANGUAGE SKILLS:
MATHEMATICAL SKILLS:
REASONING ABILITY:
OTHER SKILLS AND ABILITIES:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)
Physical Abilities |
Lift/Carry |
Push/Pull |
|||
Stand |
C |
10 lbs or less |
C |
12 lbs or less |
F |
Walk |
C |
11-20 lbs |
C |
13-25 lbs |
F |
Sit |
F |
21-50 lbs |
F |
26-40 lbs |
O |
Hand/Finger Dexterity |
C |
51-100 lbs |
N |
41-100 lbs |
N |
Reach Outward |
C |
Over 100 lbs |
N |
||
Reach Above Shoulder |
O |
||||
Climb |
O |
||||
Crawl |
O |
||||
Squat or Kneel |
C |
||||
Bend |
C |
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Must be able to work in a smoke-filled environment. Although we employ state of the art filtration systems, cigarette smoke is in the work environment.
ACKNOWLEDGMENT:
I have read this job description and fully understand the requirements set forth therein. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.
Bear River Band of the Rohnerville Rancheria has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by Bear River employees as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.
0 Inbound Contact Center Supervisor jobs found in Chico, CA area