Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Maintenance Supervisor
Grundy Care Center
POSITION SUMMARY
Ensure the building(s), equipment and utilities are maintained in good working order and facility grounds are properly maintained in accordance with facility policies and state and Federal Regulations.
Duties/Responsibilities
Perform minor repairs and supervise the day-to-say repair, improvement and preventative maintenance of the building, equipment lawn and grounds.
Arrange for and manage outside repair, maintenance and construction services according to procedures.
And may perform and supervise floor care.
Supervise maintenance staff in the day-to-day facility operations of assigned areas.
Make job assignments and set priorities.
Maintain record manage budgets and supplies and fulfill department head responsibilities.
Ensure equipment and work areas are clean, safe and orderly.
And strict adherence to procedures regarding cleaners or hazardous materials or objects.
Ensure Universal Precautions and infection control, isolation, fire, safety and sanitation practices and procedures are followed.
Promptly address any hazardous and function as a working supervisor in all areas of responsibilities as the departments' budgeted hours and workload require.
MINIMUM SKILLS/EXPERIENCE/EDUCATION
BENEFITS OF WORKING WITH ARBORETA:
· Medical, vision and dental insurance
· Health and wellness plans
· 401K retirement savings plan
· Paid time off accrues when you start work
· Opportunities for advancement and leadership
· Tuition reimbursement after 1 year of service
· Inspiring team and company culture
ABOUT ARBORETA HEALTHCARE:
At Arboreta Healthcare, our team members are our most important resource, and their passion for caring is critical to our success. When it comes to caring for people, every day is different, and opportunities with Arboreta are plentiful. We offer patients and their families four unique service lines, giving our team members the chance to care for people of all ages.
Our 34 facilities are located across several rural and suburban communities in Iowa, Nebraska, Texas, Florida, and Georgia.
Our mission is your mission. At Arboreta, we know that we are better together. We value our shared commitment to improving the lives of our patients and employees and recognize the character of outstanding team members.
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0 Inbound Contact Center Supervisor jobs found in Cedar Falls, IA area