Inbound Contact Center Supervisor jobs in Cedar Falls, IA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Maintenance Supervisor Grundy Care Center
  • Arboreta Healthcare Inc.
  • Grundy Center, IA FULL_TIME
  • Maintenance Supervisor

    Grundy Care Center

    POSITION SUMMARY

    Ensure the building(s), equipment and utilities are maintained in good working order and facility grounds are properly maintained in accordance with facility policies and state and Federal Regulations.

    Duties/Responsibilities

    Perform minor repairs and supervise the day-to-say repair, improvement and preventative maintenance of the building, equipment lawn and grounds.

    Arrange for and manage outside repair, maintenance and construction services according to procedures.

    And may perform and supervise floor care.

    Supervise maintenance staff in the day-to-day facility operations of assigned areas.

    Make job assignments and set priorities.

    Maintain record manage budgets and supplies and fulfill department head responsibilities.

    Ensure equipment and work areas are clean, safe and orderly.

    And strict adherence to procedures regarding cleaners or hazardous materials or objects.

    Ensure Universal Precautions and infection control, isolation, fire, safety and sanitation practices and procedures are followed.

    Promptly address any hazardous and function as a working supervisor in all areas of responsibilities as the departments' budgeted hours and workload require.

    MINIMUM SKILLS/EXPERIENCE/EDUCATION

    • Related experience at a level necessary to accomplish the job.
    • Must have the ability to read, write and follow oral and written directions at a level necessary to accomplish the job.
    • Must be able to relate positively and favorably to residents and families and to work cooperatively with other employees.
    • Must maintain regular attendance.
    • Must meet all local health regulations, and pass post-employment physical exam if required. This requirement also includes drug screening, criminal background investigation and reference inquiry.
    • Must be capable of performing the Essential Job Functions of this job, with or without reasonable accommodation.

    BENEFITS OF WORKING WITH ARBORETA:

    · Medical, vision and dental insurance

    · Health and wellness plans

    · 401K retirement savings plan

    · Paid time off accrues when you start work

    · Opportunities for advancement and leadership

    · Tuition reimbursement after 1 year of service

    · Inspiring team and company culture

    ABOUT ARBORETA HEALTHCARE:

    At Arboreta Healthcare, our team members are our most important resource, and their passion for caring is critical to our success. When it comes to caring for people, every day is different, and opportunities with Arboreta are plentiful. We offer patients and their families four unique service lines, giving our team members the chance to care for people of all ages.

    Our 34 facilities are located across several rural and suburban communities in Iowa, Nebraska, Texas, Florida, and Georgia.

    Our mission is your mission. At Arboreta, we know that we are better together. We value our shared commitment to improving the lives of our patients and employees and recognize the character of outstanding team members.

  • 1 Month Ago

F
House Supervisor, Registered Nurse (RN)
  • Floyd County Medical Center
  • Charles, IA FULL_TIME
  • View this post Department: Nursing Hours: Fulltime (0.9 FTE, 72 hours per biweekly pay period including every third weekend) – Day Shift: 7:00 a.m. to 7:30 p.m. with 30-minute meal break Description: ...
  • 6 Days Ago

W
House Supervisor .6 FTE 1st shift
  • Waverly Health Center
  • Waverly, IA PART_TIME
  • SCHEDULE FTE: .6, 1st shift PRIMARY FUNCTIONS House Supervisors have clinical and administrative accountability for their areas of responsibility on their assigned shift. Areas of responsibility inclu...
  • 23 Days Ago

W
House Supervisor .9 FTE 2nd/3rd shift
  • Waverly Health Center
  • Waverly, IA FULL_TIME
  • SCHEDULE FTE: .9, 2nd/3rd shift PRIMARY FUNCTIONS House Supervisors have clinical and administrative accountability for their areas of responsibility on their assigned shift. Areas of responsibility i...
  • 1 Month Ago

M
Inbound Warehouse Receiver - Breaker
  • MARTIN BROTHERS DISTRIBUTG CO
  • Cedar, IA FULL_TIME
  • For over 80 years, Martin Bros. has been proud to be the family-owned foodservice and supply solution for restaurants, healthcare facilities, schools and convenience stores throughout the upper Midwes...
  • 6 Days Ago

M
Inbound Warehouse Receiver - Breaker
  • MARTIN BROS DISTRIBUTING CO
  • Cedar, IA FULL_TIME
  • For over 80 years, Martin Bros. has been proud to be the family-owned foodservice and supply solution for restaurants, healthcare facilities, schools and convenience stores throughout the upper Midwes...
  • 25 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Inbound Contact Center Supervisor jobs found in Cedar Falls, IA area

Cedar Falls is a city in Black Hawk County, Iowa, United States. As of the 2010 census, the city population was 39,260. It is home to the University of Northern Iowa, a public university. Cedar Falls is located at 42°31′24″N 92°26′45″W / 42.52333°N 92.44583°W / 42.52333; -92.44583 (42.523520, −92.446402). According to the United States Census Bureau, the city has a total area of 29.61 square miles (76.69 km2), of which, 28.75 square miles (74.46 km2) is land and 0.86 square miles (2.23 km2) is water. Natural forest, prairie and wetland areas are found within the city limits at the Hartma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$50,109 to $69,247
Cedar Falls, Iowa area prices
were up 0.8% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020