Inbound Contact Center Supervisor jobs in Carson, CA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Operations Coordinator - Part-Time
  • Main Salvation Army
  • Carson, CA PART_TIME
  • PAY RATE:  $18.00 / HR

    ABOUT THE ARC

    The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to seek assistance for substance abuse and complete our rehabilitation program. We value the contributions our employees make toward the maintenance and effectiveness of the program.  ARC seeks to add another valued employee to join our team!

    ABOUT THE POSITION AND IDEAL CANDIDATE

    We are seeking a candidate that will join our team as the Contact Center Operations Coordinator to assist our contact center located in Carson, CA., with internal campaigns using various software, coordinate projects, highly organized and who loves to work in a fast-paced environment; all while supporting the ARC program.  If after reading the position details below, you find yourself interested and believe you are qualified and ready to join us, please submit your application and resume.  This position is part-time at 29 hours per week and pays $18.00/hour. 

    ESSENTIAL JOB DUTIES:

    1. Responsible for maintenance, updating, and utilization of Contact Center software Genesys, Interaction Sync, Microsoft Dynamics interface, and others.
    2. Duties include campaign setup, tracking, measurement, and reporting; including, but not limited to, call routing, Queue development, scripting integration, canned response maintenance, and workflow for multiple Campaigns.
    3. Maintain high Contact Center availability by analyzing and troubleshooting operations. Required to work with vendors to ensure software updates, proper reporting of system failures and follow up to correction.
    4. Coordinates with ARCC and department supervisors to maintain campaign performance, compliance, and reporting.
    5. Coordinate timely and accurate measurement; analytics and reporting on Contact Center performance; and trends and results by campaign for internal and external customers.
    6. Helps formulate operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identifying and evaluating technologies; defining user requirements; using Best Practices to establish technical specifications, production, quality, and Supporter-service standards. Developing and providing information and analysis for strategic plans and reviews.  
    7. Complete administrative support duties as required, documentation generation with timely, accurate record maintenance.
    8. Processes requisitions, invoices and monthly statements to ARCC for processing, approval and resolution.
    9. Maintains professional and technical knowledge. Track emerging Contact Center trends for Supporter satisfaction; attend educational workshops; review professional publications; establishing personal networks; benchmarking best practices; and participate in professional communities.
    10. Maintain confidentiality in accordance with established policies.
    11. Other written or verbal duties may be assigned by the Director or designate.

    QUALIFICATIONS: 

    • AA degree or software certification.
    • Advanced Microsoft 365 and analytics skills
    • Minimum three years office experience. Contact Center administration desired.
    • Project Coordination: ability to coordinate and successfully work with multiple projects and organizations.
    • Proficiency with office equipment including computer, tablet, telephony, and other technology as required.
    • Command of Windows, MSWord, Outlook, Excel, Teams, with ability to learn additional software. MS Dynamics, Genesys, and/or Power BI software knowledge highly desirable
    • Able to type 60 WPM.
    • Excellent spelling, communications skills, and understanding.
    • Ability to accurately organize and track multiple tasks to timely competent completion.
    • Professional judgment and integrity in handling confidential material.
    • Knowledge of Salvation Army terminology and procedures preferred.

    PHYSICAL REQUIREMENTS:

    • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
    • Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
    • Ability to communicate clearly on the telephone.
    • Ability to lift up to 30 lbs.
    • Ability to perform various repetitive motion tasks.

    Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

  • 1 Day Ago

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Plasma Center Supervisor
  • Biolife Plasma Services
  • Lakewood, CA FULL_TIME
  • By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda...
  • 3 Days Ago

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Housekeeping Supervisor
  • Alvarado Care Center
  • Norwalk, CA FULL_TIME
  • Department: Housekeeping Supervisor Reports to: Administrator FLSA: Non-Exempt POSITION SUMMARY: The Housekeeping/Laundry Supervisor performs supervisory work in managing the housekeeping and laundry ...
  • 20 Days Ago

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RN Supervisor
  • Driftwood Healthcare Center
  • Torrance, CA FULL_TIME
  • RN Supervisor (Registered Nurse) is a licensed professional nurse directly under the supervision of the Director of Nursing Services. The RN Supervisor (Registered Nurse) is to assist the planning, or...
  • 21 Days Ago

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RN SUPERVISOR
  • Edgewater Skilled Nursing Center
  • Long Beach, CA PART_TIME,FULL_TIME
  • Hiring RN's !!! Edgewater Skilled Nursing Center is an 81 bed skilled nursing facility in Long Beach, CA with a passion for providing great care to our patients. We are currently seeking qualified RN'...
  • 6 Days Ago

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Nurse Supervisor
  • Edgewater Skilled Nursing Center
  • Long Beach, CA FULL_TIME,PART_TIME
  • Hiring RN's !!! Edgewater Skilled Nursing Center is an 81 bed skilled nursing facility in Long Beach, CA with a passion for providing great care to our patients. We are currently seeking qualified RN'...
  • 1 Month Ago

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0 Inbound Contact Center Supervisor jobs found in Carson, CA area

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Sales and Reservations Coordinator Hyatt Place | Hyatt House LAX
  • RCMI HOSPITALITY MANAGEMENT LLC
  • Los Angeles, CA
  • Job Description Job Description The Sales and Reservations Coordinator will work closely with Director of Sales, Directo...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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RS Service Team Lead A&P $5000 Sign On Bonus Eligible
  • Gulfstream Aerospace Corporation
  • Los Angeles, CA
  • RS Service Team Lead A&P $5000 Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensation range for this role...
  • 3/26/2024 12:00:00 AM

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Customer Experience Professional
  • Smartcity
  • Long Beach, CA
  • ** Customer Experience Professional** **Job Category****:** Customer Service & Contact Center Operations **Requisition N...
  • 3/26/2024 12:00:00 AM

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RS Service Team Lead A&P $5000 Sign On Bonus Eligible
  • Gulfstream Aerospace Corporation
  • Lynwood, CA
  • RS Service Team Lead A&P $5000 Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensation range for this role...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Los Angeles, CA
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

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Client Advisor
  • BYREDO
  • Glendale, CA
  • ABOUT THE JOB BYREDO is seeking a part time client advisor to drives sales & service by providing an exceptional client ...
  • 3/24/2024 12:00:00 AM

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RS Service Team Lead A&P $5000 Sign On Bonus Eligible
  • Gulfstream Aerospace Corporation
  • Los Angeles, CA
  • RS Service Team Lead A&P $5000 Sign On Bonus Eligible in GAC Van Nuys Unique Skills: The compensation range for this rol...
  • 1/12/2024 12:00:00 AM

Carson is a city in Los Angeles County, California, located 13 miles (21 km) south of downtown Los Angeles and approximately 14 miles away from the Los Angeles International Airport. Incorporated on February 20, 1968, Carson is the newest municipality in the South Bay region of Metropolitan Los Angeles. As of the 2010 census, it had a population of 91,714. According to the United States Census Bureau, Carson has an area of 19.0 square miles (49 km2). 18.7 square miles (48 km2) of it is land and 0.2 square miles (0.52 km2) of it (1.29%) is water. Carson is bordered by West Rancho Dominguez on ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$60,459 to $83,549
Carson, California area prices
were up 3.2% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020