Inbound Contact Center Supervisor jobs in Burbank, CA

Our client is a leading provider of high-quality healthcare services with a strong commitment to customer satisfaction and employee development.

Serving consumers and the caregiving community nationally, our client delivers medical supplies across various states, ensuring the fulfillment of vital healthcare needs.

Salary : Hourly rate of $36-50 / hr.

Job Summary : Our client is seeking a Training Supervisor for their Valencia, CA location. The Training Supervisor will oversee the training team and manage all aspects of training and development for front-line employees, focusing on knowledge and skill needs.

This position requires a strategic approach to training, collaboration with internal stakeholders, and delivering effective learning interventions.

Job Responsibilities :

• Supervise the training team to ensure alignment with company goals.
• Develop a strategic training plan for the contact center.
• Analyze employee skill gaps and anticipate training needs.
• Implement various learning interventions to drive high performance.
• Deliver engaging training programs that result in skill transfer.
• Maintain accurate training materials and documentation.
• Set performance standards for new hires and support their transition to on-the-job performance.
• Manage the training budget and identify investments aligned with business objectives.
• Establish mechanisms for measuring learning outcomes and demonstrating business impact.

Qualifications :

• 3 years of supervisory experience.
• 3 years of training development and delivery experience, preferably in a contact center.
• Strong understanding of instructional design and adult education principles.
• Proficiency in selecting and employing various instructional methods.
• Excellent communication skills and ability to work independently or collaboratively.
• Exceptional instructional design and content production skills.
• Proficiency in Microsoft PowerPoint, Excel, and Word; experience with e-learning development tools preferred.
1 day ago