Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Saving Lives- A career with a purpose!
SunCoast Blood Centers is currently looking for an Exceptional and Professional Donor Contact Specialist (Call-Center) that would like to have a job with a purpose. Our product is needed everywhere, and we are looking for exceptional professionals that want more from their career.
Suncoast Blood Centers is the only local blood center that has been in the community for over 75 years. Providing blood services to many local hospitals and cancer centers in SWFL.
We offer:
Job Description:
EDUCATION: High school or equivalent experience
EXPERIENCE: 2 years sales, blood banking, or other equivalent experience.
CERTIFICATION AND/OR LICENSURE REQUIRED: None
PHYSICALREQUIREMENTS: Sedentary Work: Sitting for extended periods with occasional walking and/or standing. Occasionally exerting up to 20lbs of force to lift or move objects.
Job Types: Full-time, Part-time
Pay: $15.00 - $19.00 per hour
Benefits:
Schedule:
Work Location: Hybrid remote in Bradenton, FL 34211
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