Inbound Contact Center Supervisor jobs in Bossier City, LA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

F
Customer Contact Center Rep
  • Farmers Bank & Trust
  • Texarkana, TX FULL_TIME
  • Customer Contact Center Rep

    At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!

    Responsibilities/Duties
    Would you find it fun and challenging to:
    • Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
    • Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
    • Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
    • When you are not able to help a caller, find the person in the Bank who can;
    • Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
    • Having growth and advancement opportunities; and
    • On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
    Required Qualifications
    • High School diploma or GED
    • At least 12 months of experience in customer service or banking
    • Great communication skills
    • Must put HEART into everything you do!
      • H – Honor
      • E – Excellence
      • A – Adaptability
      • R – Respect
      • T – Teamwork
    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
  • 21 Days Ago

F
Customer Contact Center Rep
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • Just Posted

G
Contact center representative
  • GDIT
  • Bossier, LA FULL_TIME
  • Job Description : Join us to help your fellow citizens in need. GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our N...
  • Just Posted

F
Customer Contact Center Rep. PT
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 7 Days Ago

C
Fulfillment Center Supervisor (Weekend)
  • Cart.com, Inc.
  • Center, TX FULL_TIME
  • Job Description: Who We Are: We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leadin...
  • 5 Days Ago

B
Distribution Center Supervisor
  • Blue Signal
  • Shreveport, LA FULL_TIME
  • Our client is a leading provider in pharmaceutical distribution committed to delivering high-quality healthcare solutions. With a focus on efficiency, compliance, and employee well-being, they strive ...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Inbound Contact Center Supervisor jobs found in Bossier City, LA area

A
Travel Nurse RN - ICU - Intensive Care Unit - $1,913 per week
  • Adventist Health
  • Bossier City, LA
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bossi...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - PCU - Progressive Care Unit - $1,793 per week
  • Adventist Health
  • Bossier City, LA
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Bos...
  • 3/28/2024 12:00:00 AM

H
Occupational Therapist - Full-Time
  • Highland Place Rehab & Nursing Center
  • Shreveport, LA
  • Licensed Occupational Therapist / Part Time or PRN - SNF A progressive, fast paced, high energy Skilled Nursing Facility...
  • 3/28/2024 12:00:00 AM

H
Occupational Therapist - PRN
  • Highland Place Rehab & Nursing Center
  • Shreveport, LA
  • Licensed Occupational Therapist / Part Time or PRN - SNF A progressive, fast paced, high energy Skilled Nursing Facility...
  • 3/28/2024 12:00:00 AM

O
Transfer Center RN - Kings Hwy - 7p-7a
  • Ochsner LSU
  • Shreveport, LA
  • We're about creating exceptional experiences for both our patients and our employees. Partnering with the LSU School of ...
  • 3/27/2024 12:00:00 AM

A
Travel Nurse RN - Telemetry - $1,793 per week
  • Adventist Health
  • Bossier City, LA
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN Telemetry for a travel nursing job in Bossier City, Louisia...
  • 3/25/2024 12:00:00 AM

A
Travel Nurse RN - ICU - Intensive Care Unit - $1,913 per week
  • Adventist Health
  • Shreveport, LA
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Shrev...
  • 3/25/2024 12:00:00 AM

S
Career Services Coordinator
  • Southern University at Shreveport
  • Shreveport, LA
  • Careers at SUSLA DEADLINE Full-time: Review of applications begins Tuesday, November 07, 2023 and continues until the po...
  • 3/24/2024 12:00:00 AM

Bossier City (/ˈboʊʒər/ BOH-zhər) is a city in Bossier Parish, which is located on the northwestern border of Louisiana in the United States. It is the second most populous city in the Shreveport-Bossier City metropolitan area, with a 2017 census estimate of 68,554. Bossier City is located on the eastern bank of the Red River and is closely tied economically and socially to its larger sister city Shreveport on the opposite bank. The Shreveport–Bossier City area is the center of the region known as the Ark-La-Tex. Bossier City is the largest city in Louisiana that is not the parish seat. The Ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$49,853 to $68,892
Bossier City, Louisiana area prices
were up 1.2% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020