Inbound Contact Center Supervisor jobs in Boca Raton, FL

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

H
Physician Contact Center (FL)
  • Hospital for Special Surgery
  • Beach, FL FULL_TIME
  • Overview

    How you move is why we’re here. ®Now more than ever.

    Get back to what you need and love to do.

    The possibilities are endless...

     

    Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

     the abundant opportunities for growth and success.

     

    If this describes you then let’s talk!

     

    HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

    Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

     

    HSSConnect Representative (West Palm Florida)

    Full Time/Hybrid

    9:00am - 5:00pm

    HSSConnect provides referrals to patients seeking medical care with an HSS physician for orthopedic and rheumatologic conditions. Referrals are provided over the phone and via email.  HSSConnect representatives strive to provide the highest level of customer service; prompt and accurate referrals to patients, and treat all inquiring patients with care and compassion when providing physician referral information.  The HSSConnect Representative reports to the Manager of HSSConnect.

     

    Job responsibilities include:

    • Triage, counsel and refer patients to HSS physicians utilizing an automated referral system
    • Maintain knowledge of all HSS physicians in each service line and offsite location
    • Connect patients to appropriate MD office; based on their condition, insurance, location, availability, and patient preferences
    • Responsible for email queue volume, which is received via HSS referral website for physician referral request
    • Document and close all cases via Salesforce
    • Maintain knowledge of insurances and revenue cycle
    • Exhibit strong communication and customer service skills
    • Ability to work with a variety of software programs specific to healthcare
    • Professional demeanor, business attire required
    • Maintain knowledge of practice scheduling parameters
    • Strong computer skills required
    • Willingness to stay abreast of HSS research and marketing programs
    • Competency to learn medical terminology
    • Ability to work in a fast-paced environment with high volume of inbound & outbound calls

     

    Qualifications

    Position requirements:

    • Customer Service experience a plus 
    • Ability to maintain a positive attitude in a fast paced environment
    • Capacity to multitask and prioritize in the ever changing environment of healthcare
    • Ability to work collaboratively with others
    • Respect for information confidentiality
    • Ability to show initiative, good judgment and resourcefulness

    Education Requirements:

    • College degree, or equivalent experience

    Other Requirements

    #LI-Hybrid
  • 22 Days Ago

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Contact center representative
  • Boston Proper
  • Boca Raton, FL FULL_TIME
  • BOSTON PROPER We hold our people, our customers, and our brand in the highest regard. Our people drive our businesses, so we strive to attract the best in our industry. They have different life experi...
  • 3 Days Ago

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Customer Contact Center Lead
  • Boston Proper
  • Boca Raton, FL FULL_TIME
  • BOSTON PROPER We hold our people, our customers, and our brand in the highest regard. Our people drive our businesses, so we strive to attract the best in our industry. They have different life experi...
  • Just Posted

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CONTACT CENTER MANAGER, DIGITAL COMMUNICATIONS
  • Tromberg, Morris & Poulin PLLC
  • Deerfield, FL FULL_TIME
  • Position Description: The Contact Center Manager’s key responsibilities will be to focus on digital communication strategies related to the firm’s collection efforts. This position will also oversee a...
  • 8 Days Ago

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Inbound Call Center Representative
  • Direct Auto Protection, LLC
  • Delray Beach, FL FULL_TIME
  • IMMEDIATE POSITIONS OPEN (2 Locations Delray Beach and Deerfield Beach). Now hiring experienced or non-experienced Inbound Call Center Representatives. NO SELLING! Automatic dialer, Simply read the pi...
  • 11 Days Ago

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Inbound Call Center Representative
  • FYZICAL Therapy & Balance Centers
  • Beach, FL FULL_TIME
  • FYZICAL Therapy and Balance Centers is hiring full-time Inbound Call Center Representatives for our organization. Candidates with solid customer service and phone skills are encouraged to apply. This ...
  • 18 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Boca Raton, FL area

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Patient Service Representative
  • Center for Diagnostic Imaging
  • Boca Raton, FL
  • RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representa...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Claims M-F 9:30-6p/11:30-8p
  • NSD NEWCO
  • Boca Raton, FL
  • Description Nation Safe Drivers is one of the largest suppliers of auto-related, supplemental products since 1962. Our e...
  • 3/28/2024 12:00:00 AM

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Bilingual Patient Service Coordinator (Spanish, Portuguese, or French) - Call Center
  • Sage Dental
  • Boca Raton, FL
  • Why Choose Sage: Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to...
  • 3/28/2024 12:00:00 AM

S
Patient Service Team Coordinator, Call Center
  • Sage Dental
  • Boca Raton, FL
  • Why Choose Sage: Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to...
  • 3/28/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Delray Beach, FL
  • Store - PALM BEACH-DELRAY BEACH, FL Deliver friendly customer service, help customers shop our store and find what they'...
  • 3/26/2024 12:00:00 AM

M
Part Time Customer Experience Manager
  • Michaels Stores, Inc.
  • Delray Beach, FL
  • Store - PALM BEACH-DELRAY BEACH, FL Deliver a customer centric shopping experience by managing and delivering effective ...
  • 3/25/2024 12:00:00 AM

B
Customer Contact Center Service Representative - TEMP to PERM (On-Site)
  • Boston Proper
  • Boca Raton, FL
  • BOSTON PROPER We hold our people, our customers, and our brand in the highest regard. Our people drive our businesses, s...
  • 3/24/2024 12:00:00 AM

C
Patient Service Representative
  • CDI
  • Boca Raton, FL
  • RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representa...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has an area of 29.1 sq mi (75.4 km2), of which 27.2 sq mi (70.4 km2) of this is land and 1.9 sq mi (5.0 km2) of it (6.63%) is water. Boca Raton is a "principal city" (as defined by the Census Bureau) of the Miami metropolitan area. Approximately 1 sq mi is on the barrier island Deerfield Beach Island (DBI), also colloquially known as Deerfield Cay. Like other South Florida cities, Boca Raton has a water table that does not permit building basements, but there are several high points in the city, such as 4th Avenue which is aptly named "Hig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$53,368 to $73,751
Boca Raton, Florida area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020