Inbound Contact Center Supervisor jobs in Billings, MT

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Center supervisor
  • Biolife Plasma Services
  • Billings, MT FULL_TIME
  • Job Description

    Please take this to get a sneak peek of one of our Plasma Donation Centers.

    About the role :

    Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines.

    You will report to the Center Manager and oversee the general management of employees assigned to the production areas.

    How you will contribute :

    • You will oversee employee performance and scheduling
    • You will lead Inventory Control efforts and lead in operational efforts
    • You will work with donors to resolve concerns
    • You will analyze opportunities specific to non-conforming events
    • You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
    • You will foster teamwork, communicate and resolve conflicts.

    What you bring to Takeda :

    • Cardiopulmonary Resuscitation (CPR) and AED certification
    • Frequent bending and reaching
    • Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
    • Fine motor coordination, depth perception, and ability to monitor equipment from a distance
    • Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required

    What Takeda can offer you :

    Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you.

    We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical / dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.

    More about us :

    At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs.

    Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

    Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do.

    We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.

    EEO Statement

    Locations

    USA - MT - Billings

    Worker Type

    Employee

    Worker Sub-Type

    Regular

    Time Type

    Full time

    Last updated : 2024-03-24

  • 3 Days Ago

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Center supervisor
  • Takeda
  • Billings, MT FULL_TIME
  • Description Please take this to get a sneak peek of one of our Plasma Donation Centers. About the role : Every day, the donors you meet will motivate you. The high-quality plasma you collect will beco...
  • 3 Days Ago

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Visitor Center Assistant
  • Tippet Rise Art Center
  • Fishtail, MT OTHER,FULL_TIME
  • About Tippet Rise Tippet Rise Art Center is located in Fishtail, Montana, against the backdrop of the Beartooth Mountains, roughly midway between Billings and Bozeman and north of Yellowstone National...
  • 5 Days Ago

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Supervisor
  • American Multi-Cinema, Inc.
  • Billings, MT FULL_TIME
  • Supervisor Shiloh 14 1001 Shiloh Crossing Blvd, Billings, MT 59102 Job Summary Free movies, free popcorn, flex schedules...and more! Assist management in the coordination of operations to achieve AMC'...
  • 23 Days Ago

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Senior Staff RN- Medical Center
  • Worland Healthcare & Rehabilitation Center
  • Burlington, WY FULL_TIME
  • Registered Nurse - RN - Senior Living Community PT and PRN shifts available 6am-6pm or 6pm-6am Are you a nurturing soul with a passion for making a positive impact on the lives of our cherished senior...
  • 1 Day Ago

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Registered Nurse Medical Care Center
  • Worland Healthcare & Rehabilitation Center
  • Burlington, WY FULL_TIME
  • Registered Nurse - RN - Senior Living Community PT and PRN shifts available 6am-6pm or 6pm-6am Are you a nurturing soul with a passion for making a positive impact on the lives of our cherished senior...
  • 2 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Billings, MT area

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Travel RDN - Registered Dietitian Nutritionist - $1,605 per week
  • Stability Healthcare
  • Billings, MT
  • Fusion Medical Staffing-Cardio is seeking a travel RDN - Registered Dietitian Nutritionist for a travel job in Billings,...
  • 3/28/2024 12:00:00 AM

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Travel RDN - Registered Dietitian Nutritionist - $1,605 per week
  • Fusion Medical Staffing-Cardio
  • Billings, MT
  • Fusion Medical Staffing-Cardio is seeking a travel RDN - Registered Dietitian Nutritionist for a travel job in Billings,...
  • 3/28/2024 12:00:00 AM

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Psychologist - Work in Fort Harrison, MT
  • Veterans Health Administration
  • Billings, MT
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Labor and Delivery - $2,112 per week
  • Adventist Health
  • Billings, MT
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Billings, Mo...
  • 3/28/2024 12:00:00 AM

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Physician - Primary Care
  • Department of Veterans Affairs
  • Billings, MT
  • Summary This is an open continuous announcement. Applications will be accepted on an ongoing basis and qualified candida...
  • 3/26/2024 12:00:00 AM

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Psychologist-OCA
  • Department of Veterans Affairs
  • Billings, MT
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/26/2024 12:00:00 AM

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Provider Enrollment Specialist
  • Billings Clinic
  • Billings, MT
  • Youll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a v...
  • 3/26/2024 12:00:00 AM

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Asset Protection Coordinator
  • Cabela's
  • Billings, MT
  • **_POSITION SUMMARY:_** The Asset Protection Coordinator position at Bass Pro Shops will maintain and monitor all asset ...
  • 3/26/2024 12:00:00 AM

Billings is the largest city in the U.S. state of Montana, with a population estimated at 109,642 as of 2017. Located in the south-central portion of the state, it is the seat of Yellowstone County and the principal city of the Billings Metropolitan Area, which has a total a population of 170,498. It has a trade area of over 500,000. Billings was nicknamed the "Magic City" because of its rapid growth from its founding as a railroad town in March 1882. The city is named for Frederick H. Billings, a former president of the Northern Pacific Railroad. With one of the largest trade areas in the Uni...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$52,162 to $72,084
Billings, Montana area prices
were up 3.1% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020