Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
SUMMARY
Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation.
Obtains job experience, working knowledge, and understanding of the CDS Global Contact Center Team processes and functions through the internship.
ESSENTIAL FUNCTIONS
EDUCATION AND / OR CERTIFICATION, SKILLS AND LICENSING
POSITION TYPE
Temporary Internship.
WORK LOCATION
The intern will have the opportunity to work from home or other approved remote work location on Monday and Friday as business needs allow.
The intern must work at a CDS Global location in Boone, Des Moines or Harlan on Tuesday, Wednesday, and Thursday.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success.
We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug / health screening(s) required for some positions.
EOE, including disability / vets
LI-Hybrid
Last updated : 2024-02-23
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