Inbound Contact Center Supervisor jobs in Bellevue, NE

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center
  • CDS Global
  • Harlan, IA FULL_TIME
  • SUMMARY

    Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation.

    Obtains job experience, working knowledge, and understanding of the CDS Global Contact Center Team processes and functions through the internship.

    ESSENTIAL FUNCTIONS

    • Maintains confidentiality of CDS Global and its clients’ proprietary information.
    • Provides assistance to the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation.
    • Updates internal communication and training platforms.
    • Updates and creates training documentation. Creates a review process for client updates in a system migration.
    • Locates recorded calls, review, and assign a score in a written synopsis.
    • Reviews newly created training courses for completeness, alignment with existing help screens, assessment tools and courses.
    • Documents department procedures.
    • Researches and implements a new ticketing system.
    • Completes assigned CDS Global training.
    • Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
    • Obtains job experience, working knowledge, and understanding of CDS Global Contact Center Team processes and functions through the internship.
    • Continually learns, studies, and applies new information.
    • Interacts cooperatively and professionally with all levels of employees, vendors and / or clients in a team-oriented environment.
    • Assumes additional duties as required or requested.
    • Travels off-site when required or requested.
    • Adheres to CDS Global attendance policies.
    • Follows all CDS Global ergonomic and safety policies.

    EDUCATION AND / OR CERTIFICATION, SKILLS AND LICENSING

    • Current and ongoing enrollment in an accredited college and / or university while working toward completion of Bachelor's Degree in business or related degree.
    • Must be at Junior standing (or equivalent) and minimum overall . of 3.0.
    • Good verbal and written communication skills.
    • Active listening skills.
    • Note taking skills.
    • Organization skills.
    • Interpersonal relationships skills.
    • Demonstrated initiative / follow through with assigned tasks to meet deadlines.

    POSITION TYPE

    Temporary Internship.

    WORK LOCATION

    The intern will have the opportunity to work from home or other approved remote work location on Monday and Friday as business needs allow.

    The intern must work at a CDS Global location in Boone, Des Moines or Harlan on Tuesday, Wednesday, and Thursday.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

    Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success.

    We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.

    Pre-employment background check(s) conducted on qualified candidates.

    Post-offer, pre-employment drug / health screening(s) required for some positions.

    EOE, including disability / vets

    LI-Hybrid

    Last updated : 2024-02-23

  • 1 Month Ago

H
Contact center
  • Hearst
  • Harlan, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Contact Center Representative (bilingual)
  • Centris Brand
  • Omaha, NE FULL_TIME
  • Contact Center Representative (Bilingual) Location: 114th & Dodge Pay Rate: $18.70 - $20.00 per hour based upon prior experience. Hours: Monday through Friday 9:30 AM to 6:00 PM and rotating Saturday'...
  • 13 Days Ago

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Contact Center Technical/Customer Care Support Specialist Contact Center
  • Complete Call Solutions
  • Omaha, NE FULL_TIME
  • Complete Call Solutions is looking for Client Service Specialist to be part of our team. Ideal candidates thrive in a challenging but rewarding customer focused environment, are tech savvy and have ex...
  • 8 Days Ago

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Temporary Hurricane Contact Center Agent
  • MCI Jobs
  • Nebraska, NE TEMPORARY
  • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
  • 22 Days Ago

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Contact Center Representative - Headquarters 23-076
  • Cobalt Credit Union
  • Papillion, NE FULL_TIME
  • Contact Center RepresentativeCobalt Credit Union - Headquarters7148 Towne Center Parkway Papillion, NE 68046Hours: Monday through Friday8:00am to 5:00pm Saturday 8:00am to 12:00pm (noon)As our contact...
  • 1 Day Ago

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0 Inbound Contact Center Supervisor jobs found in Bellevue, NE area

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Client Services Associate
  • SPS North America, Inc
  • Omaha, NE
  • Job Details Level Experienced Job Location CHS OMA - Omaha, NE Position Type Full Time Job Category Customer Service Des...
  • 3/28/2024 12:00:00 AM

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Chemist
  • Department of the Air Force
  • Bellevue, NE
  • Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. The primary purpose o...
  • 3/28/2024 12:00:00 AM

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Clinical Nurse - Levels I, II
  • Ponca Tribe of Nebraska
  • Omaha, NE
  • Position: Clinical Nurse - Levels I, II Position Number: 365 Open Division: Health Services Department: Clinical Service...
  • 3/28/2024 12:00:00 AM

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RN - Observation - Medical/Surgical
  • Nebraska Medical Center
  • Omaha, NE
  • Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this pr...
  • 3/28/2024 12:00:00 AM

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Dock Attendant - 3rd shift, Fri-Sun, 6 am-6:30 pm
  • The Judge Group
  • Underwood, IA
  • Company DescriptionWhen it comes to being wild, we know a thing or two. We're not afraid of trying something new or the ...
  • 3/27/2024 12:00:00 AM

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Health Physicist
  • Department of Defense
  • Bellevue, NE
  • Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. This position will su...
  • 3/27/2024 12:00:00 AM

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Research Physicist
  • Department of Defense
  • Bellevue, NE
  • Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. This position will su...
  • 3/27/2024 12:00:00 AM

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Supervisor Dental Customer Service - Omaha, NE or Remote
  • Mutual of Omaha
  • Omaha, NE
  • **Supervisor Dental Customer Service - Omaha, NE or Remote** **Location:** Various Locations **Work Type:** Full Time Re...
  • 3/24/2024 12:00:00 AM

Bellevue (French for "beautiful view") is a city in Sarpy County, Nebraska, United States and a southern suburb of Omaha. The population was 50,137 at the 2010 census. Bellevue is part of the Omaha-Council Bluffs metropolitan area. Originally settled in the 1830s, Bellevue was incorporated in 1855 and is the oldest continuous town in Nebraska. The Nebraska State Legislature has credited the town as being the second oldest settlement in Nebraska. It was once the seat of government in Nebraska. Bellevue is located at an elevation of 1159  ft (353 m). According to the United States Census Bureau...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,264 to $70,843
Bellevue, Nebraska area prices
were up 0.8% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020