Inbound Contact Center Supervisor jobs in Bear, DE

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Whole Blood Contact Center Supervisor
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview

    Become a member of our Donor Recruitment team!  

     

                         

    This postion will supervise the performance of Contact Center staff and directly oversee calling shifts to ensure achievement of production goals and metrics. Assist in the development, implementation, and evaluation of calling and service strategies. Oversee and monitor agents within Contact Centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. This position is responsible for working closely with other departments, including Collections/Marketing/Inventory to ensure recruitment goals are achieved and exceeded.

    Responsibilities

    • Supervision of assigned agents including, but not limited to, interviewing/hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success.
    • Ensures adequate staffing to meet call center objectives.
    • Projects staffing needs and develops strategies to ensure call hours objectives are met.
    • Initiates defined contingency actions during the call period as required to maximize production.
    • Responsible for monitoring individual agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents.
    • Utilize third-party reviews to provide coaching. Identify and schedule training for agents according to identified needs.
    • Utilize systems, reports, and resources productively to achieve objectives cost-effectively.
    • Implement programs for leading and motivating agent to achieve recruitment organizational objectives and minimize turnover.
    • Identifies operational problems, immediately corrects the problems, and works to prevent future recurrences. Works with support departments and supervisors to identify and solve problems.
    • Performs daily administrative and leadership tasks, communicates department metrics daily, weekly, and monthly. Serves as a department resource by responding to questions from employees; handles escalated concerns that fall outside of the purview of the lead schedulers.

    Qualifications

    Education:

    • High School diploma or equivalent

    Preferred Qualifications

    • A bachelor’s degree in business, management, marketing, communications, or the equivalent combination of education and experience

    Related Experience: 

    • 5 years of prior experience working in a call center.
    • 2 years leading or supervising a team of staff in a call center environment.
    • 2 years of experience working in the healthcare field, preferably in blood banking.
    • 2 years of experience using a CRM, preferred.
  • 18 Days Ago

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Contact center
  • AAA Club Alliance
  • Wilmington, DE FULL_TIME
  • AAA Club Alliance is seeking (FT) Travel Advisors to join our dynamic Travel Contact Center team! Start the New Year with a New Job and take your career to the next level with AAA! This position will ...
  • 17 Days Ago

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Contact center specialist
  • Citadel Credit Union
  • Exton, PA FULL_TIME
  • Function Contact Center Account Specialist is responsible for delivering exceptional service to customers and prospective customers by telephone and electronic channels such as email and chat while pr...
  • Just Posted

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Contact Center Representative
  • Del-One Federal Credit Union
  • Dover, DE FULL_TIME
  • DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
  • 5 Days Ago

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Manager, Apheresis Contact Center
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Apheresis production goals for NYBCe. Oversee and monitor agents within Conta...
  • 15 Days Ago

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Contact Center Associate
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Variable Schedule: Sunday-Thursday!! This position is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering ...
  • 2 Months Ago

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0 Inbound Contact Center Supervisor jobs found in Bear, DE area

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Assistant Store Manager
  • HomeGoods
  • Newark, DE
  • Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the l...
  • 3/28/2024 12:00:00 AM

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Registered Nurse (RN) - Admissions PRN
  • UHS
  • Newark, DE
  • Responsibilities Rockford Center is seeking a dynamic and talented Admissions Nurse for Per diem with varied 12hr shifts...
  • 3/28/2024 12:00:00 AM

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Fall 2024 Nurse Residency: Emergency Department Track
  • Christiana Care Health System
  • Newark, DE
  • Job Details Application will be open until 11:59pm April 14th at 11:59pm Calling all Senior Nursing Students, Nurse Grad...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Back End (Part-Time)
  • Capital One
  • Wilmington, DE
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Back End (Part-Time) Do you love ...
  • 3/28/2024 12:00:00 AM

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Remote Open Enrollment CSR
  • 1st Choice, LLC
  • Havre de Grace, MD
  • Job Description Job Description 1st Choice is actively hiring a team of dedicated and professional Call Center Represent...
  • 3/26/2024 12:00:00 AM

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Customer Service Lead
  • TransCore
  • Dover, DE
  • ** Customer Service Lead** **Job Category****:** Customer Support **Requisition Number****:** CUSTO011973 Showing 1 loca...
  • 3/25/2024 12:00:00 AM

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RN - PART TIME
  • UHS
  • Newark, DE
  • Responsibilities Registered Nurse (RN) - Behavioral Health Opportunity! This opportunity is Part-Time and offers 12 hour...
  • 3/25/2024 12:00:00 AM

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Customer Service Showroom Rep Part Time $19-$23 an Hour- Pella Windows Wilmington DE
  • Gunton Corporation
  • Wilmington, DE
  • Job Type Full-time Description Support customer satisfaction, growth, profitability and other performance objectives of ...
  • 3/24/2024 12:00:00 AM

Bear is a census-designated place (CDP) in New Castle County, Delaware, United States. The population was 19,371 at the 2010 census. Originally a small crossroads in a rural area, about 14 miles (23 km) south of Wilmington, the area supported small farms growing mainly corn and cattle. In the late 1980s and 1990s Bear became a popular location for the construction of sprawling housing developments and shopping centers along U.S. Route 40. Much of Bear runs along the highway, and extends to approximately Delaware Route 896. Bear is located at 39°37′45″N 75°39′30″W / 39.62917°N 75.65833°W / ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$56,869 to $78,588
Bear, Delaware area prices
were up 1.0% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020