Inbound Contact Center Supervisor jobs in Baton Rouge, LA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Supervisor jobs

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Contact Center Specialist
  • Essential Credit Union
  • Baton Rouge, LA FULL_TIME
  • Contact Center Specialist 

    Position Purpose

    Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.

    Duties and Responsibilities:
    • Receive member telephone calls originated in the contact center queue.
    • Respond to members’ requests, inquiries, and problems.
    • Verify information with member prior to disconnecting any calls/contact.
    • Handle member contacts thoroughly and concisely.
    • Monitor call volume and seek assistance during periods of high volume.
    • Solve issues related to either depository or lending functions.
    • Create member service requests for the Fulfillment Agent.
    • Explain and cross sells Credit Union products and services to members and potential members.
    • Recognize and consider the needs of the members to provide a superior online experience.
    • Identify opportunities to strengthen members’ relationships through additional product and service offerings.
    • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
    • Support Credit Union service initiatives such as online services.
    • Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
    • Maintain productivity log, member call back list, etc. according to expectations.
    • Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
    • Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
    • Maintain written procedures for position.
    • Follow regulatory procedures in accordance with Federal and State Regulations
    • Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
    • Knowledge of Bank Secrecy Act.
    • Knowledge of Reg CC holds.

    Major Accountabilities:
    • Receive member telephone calls originated in the contact center queue.
    • Respond to members’ requests, inquiries, and problems.
    • Verify information with member prior to disconnecting any calls/contact.
    • Monitor call volume and seek assistance during periods of high volume.
    • Create member service requests for the Fulfillment Agent.
    • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
    NOTE:  THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE.  IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME

    Job Specification

    High school diploma required and some college level preferred.


     Training Requirements:
    • Maintain working knowledge of Microsoft Office Products (word, excel, and office).
    • Use of desktop and laptop computers.
    • Working knowledge of other core systems.
    • Annual training to ensure compliance with NCUA requirements, rules, and regulations.

    Work Experience:
    • 1-2 years of previous experience in a financial institution setting.
    • Six (6) months credit union member service experience.

    Skills, Abilities, and Knowledge:
    • Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
    • Problem solving and solid decision-making ability.
    • Excellent written and verbal communication skills.

    Physical Requirements
    Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

    Other Requirements
    Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.




     

  • 1 Month Ago
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Call Center Representative (Inbound)
  • DUDLEY DEBOSIER
  • Baton Rouge, LA FULL_TIME
  • Dudley DeBosier Injury Lawyers is a growing law firm with offices throughout Louisiana. We are seeking a motivated and customer-oriented individual to join our law firm as a Call Center Representative...
  • 13 Days Ago
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Part-Time Contact Center Representative (Remote)-Baton Rouge, LA
  • Pelican State Credit Union
  • Baton Rouge, LA PART_TIME
  • The role of the Part-Time Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth ...
  • 20 Days Ago
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Center Supervisor
  • BREC Recreation And Park Commission for the Parish of East Baton Rouge
  • Multiple locations, LA PART_TIME
  • The Center Supervisor works primarily at one center to supervise, coordinate, and conduct programs, inspecting and supervising work and activities inside and outside the building and grounds, with res...
  • 21 Days Ago
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Center Supervisor Sub
  • BREC Recreation And Park Commission for the Parish of East Baton Rouge
  • Multiple locations, LA FULL_TIME
  • The Center Supervisor Sub works at various centers ( as needed basis) to supervise, coordinate, and conduct programs, inspecting and supervising work and activities inside and outside the building and...
  • 13 Days Ago
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Supervisor, Apheresis
  • LIFESHARE BLOOD CENTER
  • Baton Rouge, LA OTHER
  • Job Details Job Location: Baton Rouge - Baton Rouge, LA Salary Range: $41,000.00 - $41,000.00 Salary/year DescriptionPOSITION SUMMARY: Plans, organizes and supervises the daily activities of apheresis...
  • 21 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Baton Rouge, LA area

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Customer Service Representative - Baton Rouge, LA- WFH
  • Vitalant
  • Baton Rouge, LA
  • Job Description Customer Service Representative - Baton Rouge, LA- WFH - 220658 **Primary Location** : United States of ...
  • 4/17/2024 12:00:00 AM
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Clinical Research Manager - Research Associate 5
  • Louisiana State University
  • Baton Rouge, LA
  • All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
  • 4/17/2024 12:00:00 AM
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Institutional Relationship Manager - Retirement Services
  • Hancock Whitney Corp
  • Baton Rouge, LA
  • Thank you for your interest in our company! To apply, click on the button above. You will be required to create an accou...
  • 4/16/2024 12:00:00 AM
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Manager of National Fellowships and Scholarships - OHC
  • Louisiana State University
  • Baton Rouge, LA
  • All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
  • 4/15/2024 12:00:00 AM
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O
Sr Behavior Scientist - Innovation Ochsner - Remote
  • Ochsner Health System
  • Baton Rouge, LA
  • We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
  • 4/15/2024 12:00:00 AM
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Teaching and Learning Technology Program Director
  • Baton Rouge Community College
  • Baton Rouge, LA
  • **Teaching and Learning Technology Program Director** Print (https://www.governmentjobs.com/careers/louisiana/jobs/newpr...
  • 4/14/2024 12:00:00 AM
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SW Hub NSF I-Corps Communications Manager
  • Louisiana State University
  • Baton Rouge, LA
  • All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
  • 4/14/2024 12:00:00 AM
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Assistant/Associate Professor and Director of Surgical Skills
  • Louisiana State University
  • Baton Rouge, LA
  • All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
  • 4/13/2024 12:00:00 AM
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About Baton Rouge, Louisiana

Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,631 to $71,350
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago
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What does an Inbound Contact Center Supervisor do?

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020