Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transactions, account maintenance, loans and cross selling Greater Iowa products and services.
Spanish bilingual candidates receive pay differential.
Hours of Operation: Monday-Friday 8:00AM-6:00PM, Saturday rotation 9:00AM-12:00PM
Location: 1630 22nd Street, West Des Moines, IA 50266 or 826 N. 2nd St., Ames, IA 50010
Position Responsibilities:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Service skills: Provide accurate, courteous, friendly, timely, and professional phone service to all members, potential members, vendors, and co-workers.
Working Relations: Your effectiveness in interactions with others including: interpersonal skills, cooperativeness, approachable/open, conflict management and promotes positive environment.
Dependability: Extent to which you fulfill instructions and responsibilities including attendance punctuality and amount of supervision required.
Routinely check for accuracy of member contact information during member interactions and complete contact information change process when appropriate.
Responds to member inquiries/issues utilizing various online resources such as email and online chat.
Minimum Requirements:
Experience: Six months to two years of similar or related experience.
Education: A high school education or GED.
Job Type: Full-time
0 Inbound Contact Center Supervisor jobs found in Ames, IA area