Inbound Contact Center Supervisor jobs in Alexandria, VA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Customer Service Inbound/Outbound I
  • Partnered Staffing - Kelly Services
  • Frederick, MD FULL_TIME
  • Company Description

    Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, health care and home care. Kelly Services is an Equal Opportunity Employer.

    Job Description

    Answers inbound customer calls

    Researches and solves general billing issues

    Handles customer requests that come through mail and emails

    Identifies whether customer calls should be forwarded to appropriate staff and completes call transfer, if necessary

    Responsible for completing multiple paperwork forms to resolve customer issues.

    Generates customer letters in response to customer queries

    Recognizes, documents, and alerts Team Leaders and Supervisors of customer contact trends.

    Participates in department and company meetings.

    Experience with Microsoft Office Excel/Word/PowerPoint is preferred

    Other duties assigned.


    Qualifications

    High School Diploma

    1 years Customer Service Experience

    Prior experience in an administrative function

  • Just Posted

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Contact Center Supervisor - Founding Farmers
  • Founding Farmers
  • Potomac, MD FULL_TIME
  • CONTACT CENTER SUPERVISOR NOW HIRING: FULL TIME **Please note this position is onsite at our office located in District Heights, MD** $20-$22/HOUR Our Contact Center Supervisors understand all aspects...
  • 11 Days Ago

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Supervisor - Business Operations Contact Center (DMCS)
  • Maximus Services, LLC
  • Tysons, VA FULL_TIME
  • Description & Requirements Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their gove...
  • 13 Days Ago

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Contact Center Representative
  • Golden Key Group
  • Landover, MD FULL_TIME
  • About GKG With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced m...
  • 20 Days Ago

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MSR Contact Center
  • TOPSIDE FEDERAL CREDIT UNION
  • Fredericksburg, VA OTHER
  • Job Details Job Location: Massaponax - Fredericksburg, VA Position Type: Part Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Category: Entry Lev...
  • 20 Days Ago

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Corporate Trainer - Contact Center
  • TEKsystems
  • Winchester, VA FULL_TIME
  • TEKsystems is currently hiring for a Full-Time Corporate Trainer in a contact center environment for a Fortune 100 Credit Union in the Winchester, VA area! This position will not be a fully remote opp...
  • 21 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Alexandria, VA area

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Electoral Operations & Administration Global Advisor
  • International Foundation For Electoral Systems
  • Arlington, VA
  • Description The International Foundation for Election Systems (IFES) advances democracy for a better future. We collabor...
  • 3/29/2024 12:00:00 AM

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IT Service Desk Supervisor (Remote/Laurel, MD)
  • Cayuse Technologies
  • Washington, DC
  • JOB TITLE: IT Helpdesk Supervisor LOCATION: Remote (located in the DC/Baltimore/Laurel, MD areas) SALARY: $24.00-$27.00 ...
  • 3/29/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Special Agent (Reemployed Annuitant)
  • Legislative Branch
  • Washington, DC
  • Summary The USCP safeguards the U.S. Congress, the legislative process, Members of Congress, employees, visitors, and fa...
  • 3/28/2024 12:00:00 AM

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Senior Practice Innovation Analyst
  • Crowell & Moring
  • Washington, DC
  • Company Description Job Description Crowell & Moring LLP is an international law firm with offices in the United States,...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager
  • Clutch Co
  • Washington, DC
  • **Customer Experience Manager** at Clutch.co Washington, District of Columbia, United States Who We Are Clutch is the le...
  • 3/28/2024 12:00:00 AM

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Tenant Services Coordinator
  • DivcoWest
  • Arlington, VA
  • Tenant Services Coordinator JOB DESCRIPTION Company Background Founded in 1993, DivcoWest is a multi-disciplinary real e...
  • 3/26/2024 12:00:00 AM

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Customer Service - Customer Service Specialist
  • Navy Mutual
  • Arlington, VA
  • **Customer Service - Customer Service Specialist** Arlington, VA, USA Req #66 Thursday, January 27, 2022 Financially str...
  • 3/25/2024 12:00:00 AM

Alexandria is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 139,966, and in 2016, the population was estimated to be 155,810. Located along the western bank of the Potomac River, Alexandria is approximately 7 miles (11 km) south of downtown Washington, D.C. Like the rest of Northern Virginia, as well as Central Maryland, modern Alexandria has been influenced by its proximity to the U.S. capital. It is largely populated by professionals working in the federal civil service, in the U.S. military, or for one of the many private...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$60,361 to $83,414
Alexandria, Virginia area prices
were up 1.3% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020