Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
About Us
Over the past 20 years, Nexion has grown to 50 affiliate skilled nursing and rehabilitation, as well as assisted living facilities in Colorado, Louisiana, Mississippi and Texas. Our collaborative and compassionate culture provides a platform for team members to share their talents and skills to facilitate continuous improvement across the entire organization. Nexion has also taken an active stance for diversity and inclusion by establishing a Diversity Task Force to tear down divisive barriers and build unity of cultures and purpose. Our commitment to excellence begins with the unity of our team for the care of our residents, which is reflected in our positive clinical outcomes, resident and family member testimonials, customer satisfaction ratings, AHCA Quality Awards and the advancement and tenure of our associates. We invite you to experience the Nexion culture and grow with us.
The primary purpose of the RN Weekend Supervisor is to supervise the day-to-day nursing activities of the facility during your tour of duty. Such supervision must be in accordance with current federal, state, and local standards, guidelines, and regulations that govern our facility, and as may be required by the Director of Nursing Services, to ensure that the highest degree of quality care is maintained at all times.
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