Inbound Contact Center Supervisor jobs in Aiken, SC

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Agent II (Bilingual)
  • SRP Federal Credit Union
  • North Augusta, SC FULL_TIME
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    Essential Duties and Responsibilities:

    • Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach."
    • Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
    • May generate reports and/or complete project work as needed.
    • Processing routine to complex member transactions and account maintenance.
    • Offering or recommending products based on member needs.
    • Responsible for consistently meeting Contact Center goals and Key Performance Indicators.
    • Researches and resolves routine to moderately complex problems and inquiries.
    • Works as a member/leader of special or ongoing projects that are important to area/process improvement.
    • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
    • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external members.
    • Participates in regular product training exercises to maintain product knowledge.
    • Answers member questions through phone and email communication.
    • Needs to possess leadership qualities.
    • Be proactive in assisting peers and members in the area of the subject matter.
    • Provide assistance to members and co-workers that aligns with the completed specialty.
    • May be assigned other tasks by appropriate line supervision.

     

    Supervisory Responsibilities: There are no supervisory responsibilities with this position.

    Other Skills:

    •  Fluent Bilingual English - Spanish speaking -writing.
    • Great interpersonal and phone etiquette, including a pleasant, professional speaking voice.
    • Member Focused
    • Detail-oriented and able to multi-task.
    • Ability to apply common sense understanding of financial transactions and carry out detailed but uninvolved written or oral instructions.
    • Ability to solve problems involving a few concrete variables in standardized situations.
    • Ability to receive and respond appropriately to coaching and constructive feedback.

    Computer Skills:

    To perform this job successfully, an individual should have knowledge of Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar, and Internet Explorer software. Experience with Symitar, Episys, Digital Insight and system is preferred, or PSCU or other core banking software. 

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Regularly required to stand; use hands to finger, touch, or feel and reach with hands and arms.  Frequently required to walk, stand, stoop, kneel, crouch, or crawl.  Occasionally required to sit, climb, and balance.  Frequently required to lift and/or move up to ten pounds and occasionally lift/or move up to twenty-five pounds. Regularly required to listen and interpret information received through spoken words and sentences in person and by the phone and accessed via the computer.  Regularly required to communicate information and ideas so others will understand both in person, on the phone, and via the computer. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

  • 5 Days Ago

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RN Supervisor
  • PineView Nursing & Rehabilitation Center
  • Sylvania, GA FULL_TIME
  • Looking to make a difference as an RN? Then we are looking or you! Are you looking for an RN job where you can make a difference in people’s lives? Do you want to work for a TEAM that truly cares abou...
  • 5 Days Ago

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RN Supervisor
  • Warrenton Health and Rehab Center
  • Warrenton, GA FULL_TIME
  • Warrenton Health & Rehabilitation Center is seeking an Registered Nurse Supervisor to join our team. We offer competitive pay, great benefits and so much more! Blue Cross/Blue Shield Medical Insurance...
  • 13 Days Ago

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LPN Supervisor Adult Day Center
  • Family Care, Inc.
  • Thomson, GA FULL_TIME
  • Are you looking for a career that is truly rewarding in a stress free working environment? Our Adult Daycare Center is a growing business serving Thomson, GA, and the surrounding areas. We pride ourse...
  • 4 Days Ago

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Weekend & PRN RN Supervisor
  • PineView Nursing & Rehabilitation Center
  • Sylvania, GA PART_TIME
  • Required Qualifications v A Nursing Degree from an accredited college or university. v Prior experience in long-term care preferred but not required. v Current unrestricted license as a Registered Nur...
  • 8 Days Ago

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RN Weekend Supervisor
  • Azalea Health Center by Harborview
  • Augusta, GA PART_TIME
  • ```Job Summary: We are seeking a Weekend Supervisor to join our team. The Weekend Supervisor will be responsible for overseeing and coordinating the activities of our staff during weekend shifts. This...
  • 9 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Aiken, SC area

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Registered Nurse, Non-Institutional
  • State of South Carolina
  • Aiken, SC
  • Salary: $70,455.00 - $101,712.00 Annually Location : Aiken County, SC Job Type: FTE - Full-Time Job Number: 151444 Agenc...
  • 3/29/2024 12:00:00 AM

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BILLING SPECIALIST/SR BILLER IM
  • UHS
  • Aiken, SC
  • Responsibilities ABOUT AIKEN PHYSICIANS ALLIANCE Aiken Physicians Alliance is affiliated with Aiken Regional Medical Cen...
  • 3/29/2024 12:00:00 AM

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RN - Emergency Department (ER/ED) - Full-time
  • Aiken Regional Medical Centers
  • Aiken, SC
  • Responsibilities Registered Nurse Opportunity Full-Time - Emergency Department | 7pm-7am This full-time opportunity offe...
  • 3/29/2024 12:00:00 AM

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Nurse Practitioner Cardiology
  • Aiken Regional Medical Centers
  • Aiken, SC
  • Responsibilities ABOUT AIKEN PHYSICIANS ALLIANCE Aiken Physicians Alliance is affiliated with Aiken Regional Medical Cen...
  • 3/29/2024 12:00:00 AM

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RN Home Health Per Diem
  • Centerwell Home Health
  • Aiken, SC
  • Become a part of our caring community and help us put health first As aHome Health Registered Nurse, you will: Provide a...
  • 3/29/2024 12:00:00 AM

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RN - Care Transition Coordinator (Case Management)
  • Aiken Regional Medical Centers
  • Aiken, SC
  • Responsibilities Transition of Care (TOC) Coordinator - Full-time (40 hours) Monday - Friday 8am - 5pm Aiken Regional Me...
  • 3/29/2024 12:00:00 AM

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Registered Nurse (RN) - Medical Surgical Resource Pool
  • Aiken Regional Medical Centers
  • Aiken, SC
  • Responsibilities Registered Nurse Opportunity - Med/Surge Resource Pool 7p-7a This full-time opportunity offers 36 hours...
  • 3/29/2024 12:00:00 AM

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Nurse Practitioner Psychiatry
  • UHS
  • Aiken, SC
  • Responsibilities ABOUT AIKEN PHYSICIANS ALLIANCE Aiken Physicians Alliance is affiliated with Aiken Regional Medical Cen...
  • 3/28/2024 12:00:00 AM

Aiken is the largest city in and the county seat of Aiken County, in the western portion of the state of South Carolina, United States. With Augusta, Georgia, it is one of the two largest cities of the Central Savannah River Area. It is part of the Augusta-Richmond County Metropolitan Statistical Area. Founded in 1835, it was named after William Aiken, the president of the South Carolina Railroad. It became part of Aiken County when the county was formed in 1871 from parts of Orangeburg, Lexington, Edgefield, and Barnwell counties. Aiken is home to the University of South Carolina Aiken. The p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$50,590 to $69,911
Aiken, South Carolina area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020